JAGUAR Complaints

DURING ROUTINE INSPECTION WHILE WASHING OUR SEDAN, TIRE AND WHEEL DAMAGE WAS NOTED ON PASSENGER-SIDE: FRONT TIRE HAS A BLISTER AND TWO CUTS WHERE TIRE MEETS WHEEL, WHEEL IS NICKED IN SEVERAL PLACES. REAR TIRE HAS ONE SMALL CUT WHERE TIRE MEETS WHEEL AND WHEEL IS NICKED IN SEVERAL PLACES. NO LOSS OF AIR PRESSURE OCCURRED. THESE LOW PROFILE TIRES APPEAR SUSPECTIBLE TO MINOR IMPACT DAMAGE FROM ROAD POTHOLES. WE CANNOT LOCATE AN IDENTICAL REPLACEMENT TIRE FROM AREA DEALERS.

TL*THE CONTACT OWNS A 1999 JAGUAR XK8. WHILE DRIVING 15 MPH, THE VEHICLE BEGAN MAKING A LOUD GRINDING NOISE. THE CONTACT ATTEMPTED TO ACCELERATE, BUT THE VEHICLE WOULD NOT MOVE BEYOND 15 MPH. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO THE DEALER. THE FAILURE RECURRED. THE DEALER DIAGNOSED THE FAILURE AND CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE COST TO REPLACE THE TRANSMISSION WAS $10,000. THE VEHICLE'S 80,000 MILE MAINTENANCE WAS PERFORMED ON DECEMBER 12, 2006. THE DEALER STATED THAT RECALL # 99V138000 (POWER TRAIN:AUTOMATIC TRANSMISSION) IS NOT RELATED TO HIS VIN, ALTHOUGH THE FAILURE IS DIRECTLY RELATED. THE MANUFACTURER ALSO CONFIRMED THAT THE RECALL IS NOT RELATED. THE WARRANTY HAS EXPIRED. THE TRANSMISSION WAS REPLACED AND THE CONTACT CAN PROVIDE RECEIPTS. THE CURRENT MILEAGE IS 85,000 AND FAILURE MILEAGE WAS 83,712.

UNINTENDED AND OUT OF CONTROL ACCELERATION I HAD STOPPED THE CAR WAITING FOR A PARKING PLACE AT THE CLINIC. I BACKED UP A FEW FEET TO ALLOW A CAR TO BACK OUT OF THE SPACE I WANTED. I STARTED TO MOVE SLOWLY INTO THE HEAD IN PARKING SPACE WITH MY LEFT FOOT STILL ON THE BRAKE WHEN THE CAR ACCELERATED RAPIDLY WITH A ROAR. WITH BOTH FEET ON THE BRAKE I WAS FINALLY ABLE TO STOP THE CAR BUT NOT BEFORE IT JUMPED THE CURB AT THE END OF THE PARKING SPACE AND HIT THE CONCRETE BASE OF A LAMP POST, DAMAGING THE FRONT BUMPER. THE ENGINE QUICKLY RETURNED TO IDLE AFTER A FEW SECONDS. A PERSON STANDING AT THE END OF THE PARKING SPACE WOULD HAVE BEEN HIT. THE CAR WAS DELIVERED TO WOBURN JAGUAR AND IDENTIFIED AS A SERIOUS SAFETY ISSUE. WOBURN JAGUAR CLAIMED TO HAVE RECONFIGURED THE ECM AND TCM BUT CLAIMED THEY COULD NOT DUPLICATE THE PROBLEM. JAGUAR NJ WAS NOTIFIED BUT AGAIN OFFERED NO HELP OR ADVICE ABOUT THE UNINTENTIONAL ACCELERATION. *TR

UNINTENDED AND OUT OF CONTROL ACCELERATION I WAS SLOWLY PULLING OUT OF A PARALLEL PARKING PLACE WITH MY LEFT FOOT STILL ON THE BRAKE. THE CAR SUDDENLY ACCELERATED WITH THE ENGINE SPEEDING. IT TOOK BOTH FEET ON THE BRAKE TO BRING THE CAR TO A STOP, JUST SHORT OF A PEDESTRIAN IN A CROSS WALK. THE ENGINE DROPPED TO IDLE AFTER A FEW SECONDS. THE CAR WAS DELIVERED TO WOBURN JAGUAR WHO WORKED ON IT BUT COULD NOT DUPLICATE THE PROBLEM. JAGUAR CARS IN NJ WAS ADVISED BUT OFFERED NO HELP. *TR

WHILE STOPPED AT A TRAFFIC LIGHT WITH RIGHT FOOT ON THE BRAKE AND THE TRANSMISSION IN DRIVE THE CAR SURGED FORWARD ON ITS OWN AT A RAPID RATE, MOVING FORWARD CONSIDERABLY MORE THAN A CAR LENGTH BEFORE HEAVY BRAKING SLOWED IT DOWN IN THE MIDDLE OF THE INTERSECTION AGAINST A RED LIGHT. THE ENGINE THAN RETURNED TO IDLE JUST AS FAST AND MYSTERIOUSLY AS IT ACCELERATED. AT NO TIME WAS THE ACCELERATOR PEDAL TOUCHED. THE STABILITY CONTROL SYSTEM LIGHT CAME ON INDICATING FAILURE OF THE SYSTEM. *TR

TL*THE CONTACT OWNS A 1992 JAGUAR SOVEREIGN. ON MARCH 14, 2007, A PASSENGER HAD TO BE CUT FROM THE DRIVER'S SIDE REAR OF THE VEHICLE BECAUSE THE SEAT BELT FAILED TO UNLATCH. SINCE THAT TIME, THE CONTACT HAS NOT BEEN ABLE TO GET A REPLACEMENT PART FROM THE MANUFACTURER NOR THE JAGUAR DEALER. THE CONTACT REFERENCED SAFETY RECALL # 93V179000 (SEAT BELTS). THE VIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 130,000.

AUTOMATIC TRANSMISSION FAILURE, MANUFACTURER NEVER REPORTED TO ME ABOUT THE RECALL ON THE TRANMISSION THE DEALER REFUSED TO ANSWER MY QUESTIONS ABOUT WHY RECALL SERVICE NEVER WAS PERFORMED. I RECOMMENDED SCHEDULED MAINTENANCE EVERY TIME.*AK

GEAR BOX FAULT LIGHT COMES ON WHILE DRIVING AND COMPLETE LOSS OF POWER. JAGUAR REPLACED TRANSMISSION WITH BRAND NEW ONE . NOT 90 DAYS LATER BRAND NEW TRANSMISSION DOES SAME EXACT THING. THIRD TRANSMISSION Y BEING INSTALLED AT JAGUAR , NOW IM AFRAID OF THIS VEHICLE. SOME ONE IS GOING TO GET HURT OR KILLED IF ON HIGH WAY. *AK

TIMING TENSIONER DEFECT- 1998 JAGUAR XK8 WITH 50000 MILES. ENGINE FAILED TO START AFTER LOUD POPPING NOISE. NO PREVIOUS ISSUES PRIOR. CAUSE-PLASTIC TIMING TENSIONERS FAILED, CAUSING TIMING CHAIN TO BREAK AND DAMAGE PISTONS. SOLUTION NEW ENGINE. DEALER QUOTED $14,000. THIS CAR WAS REGULARLY MAINTAINED. MY MECHANIC STATED HE WAS AWARE OF A PROBLEM WITH TENSIONERS, AND JAGUAR HAD REDESIGNED THEM FOR LATER MODELS. THIS WAS A KNOWN DEFECT ON LOW MILEAGE VEHICLES! THERE WERE MANY DOCUMENTED CASES. JAGUAR REFUSED TO ACKNOWLEDGE AND OFFERED NO ASSISTANCE. *AK

TL*THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT RECEIVED RECALL # 06V418000 CONCERNING FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY. THE CONTACT STATED THAT THE PART HAD BEEN ON BACK ORDER SINCE MARCH. THE CONTACT SMELLED GAS COMING FROM THE VEHICLE. THE CURRENT MILEAGE IS 38,083, AND THE FAILURE MILEAGE WAS UNKNOWN. *AK