JAGUAR Complaints

CAR INVOLVED WAS A 2004 JAGUAR XJ8. WHILE TRAVELING FROM ST LOUIS TO TULSA ON HIGHWAY 44, SHORTLY AFTER THE TOLL PLAZA AND ABOUT 40 MILES FROM TULSA, THE RIGHT REAR TIRE SEPARATED FROM THE WHEEL SUDDENLY AND WITHOUT ANY INDICATION OF PRIOR TROUBLE. THIS RESULTED IN LOSS OF CONTROL AND FLIPPING OFF THE CAR WHICH LANDED IN THE MUD ON THE SIDE OF THE HIGHWAY. FORTUNATELY, WE HAD OUR SEAT BELTS ON, AND EXCEPT FOR MINOR BRUISES , WE WERE NOT INJURED. THE CAR WAS TOTALED. THIS WAS A CAR IN NEW CONDITION WITH ONLY 10500 MILES ON IT. OUR INSURANCE CO REIMBURSED US FOR THE LOSS, BIT DID NOT COME UP WITH ANY EXPLANATION OF THE MISHAP. JAGUAR AND CONTINENTAL TIRES WERE INFORMED BUT NO ACTION TAKEN. HERE ARE MORE INFORMATION WHICH MAY BE NEEDED: STATE FARM CLAIM # [XXX] POLICE REPORT ACCIDENT # [XXX]. *AK

I GET AN AIRBAG WARNING LIGHT WHICH INDICATES THAT THE AIRBAG MAY NOT WORK. I TOOK THE CAR TO THE DEALER, THEY PLUGGED THE CAR IN AND TOLD ME THAT THEY GOT A FAULT CODE INDICATING THAT THE AIRBAG CASSETTE REEL NEEDED TO BE REPLACED. THE COST WAS AROUND $355. *JB

THE INSIDE REAR VIEW MIRROR ON THE 2000 JAGUAR XK8 FAILED BEFORE I PURCHASED IT IN MARCH. IT IS AN AUTO CHROMATIC MIRROR THAT IS SUPPOSED TO DIM AT NIGHT. HOWEVER, WHEN IT FAILED IT CLOUDED UP THE MIRROR AND IT IS VERY DIFFICULT TO SEE, THERE ARE 2 IMAGES, AND IT DOESN'T DIM AT NIGHT. I SPOKE TO THE DEALER AND THE MANUFACTURER TO SEE IF THEY WOULD REPLACE THIS. THEY SAID THAT IT WAS OUT OF WARRANTY. I TOLD THEM THAT THIS IS A SAFETY ISSUE BECAUSE YOU CANNOT PROPERLY SEE OUT OF THE REVIEW MIRROR, AND THAT THIS SEEMS TO BE A VERY COMMON PROBLEM WITH THESE MIRRORS. IT SEEMS THAT THE MAJORITY OF THEM HAVE FAILED. I CANNOT BELIEVE THAT THERE ISN'T A SAFETY RECALL ON THIS. *JB

TL* THE CONTACT OWNS A 2007 JAGUAR X-TYPE. THE CRUISE CONTROL AUTOMATICALLY GOES BEYOND THE NORMAL OPERATING PROCEDURES AS STATED IN THE OWNER'S MANUAL. THE CONTACT ATTEMPTED TO ADJUST THE CONTROL AND IT CONTINUED TO MALFUNCTION. WHILE DRIVING 50 MPH NEAR ANOTHER VEHICLE THE CRUISE CONTROL SPEED DECREASED, INCLUDING WHEN CHANGING LANES AND WITHOUT WARNING, IT INCREASED. JAGUAR STATED THAT THIS WAS AN OPTION FOR THE VEHICLE, AND THEY WERE UNABLE TO ASSIST HIM WITH THIS CONCERN. THE MANUFACTURER STATED THAT HE COULD HAVE THAT OPTION REMOVED. THE DEALER ADVISED THE CONTACT TO FILE A COMPLAINT. THE CURRENT AND FAILURE MILEAGE WERE 5,040. *AK

BOUGHT S-TYPE BACK IN OCTOBER 2006, SINCE THEN CAR HAS BEEN COSTING ME A LOT OF MONEY. TRANSMISSION GET STUCK IN PARK AT DRIVEWAY WITH LOW INCLINATION, EVEN WITH THE PARKING BRAKE ON BEFORE SHIFTING TO PARK. HAD CABLE REPLACED AND DIDN'T FIX THE PROBLEM, COST ME 350.00. I BELIEVE THAT A RECALL WAS IN ORDER FOR THE NUMBER OF AFFECTED VEHICLES THAT I HAD NOTICED COMPLAINING OF IT AT THE NHTSA WEBSITE, OR MAYBE SOMEBODY IN GOVERNMENT WAS NOT DOING HIS/HER JOB PROTECTING THE CONSUMER'S RIGHTS AGAINST GREEDY CORPORATIONS.*AK

TL* - THE CONTACT OWNS A 2003 JAGUAR X-TYPE WITH A CURRENT AND FAILURE MILEAGE OF 23,886 MILES. THE CONTACT STATED THAT SHE NEVER USED THE REAR SEAT BELT UNTIL THE SECOND WEEK OF APRIL 2007. THE SEAT BELT WOULD NOT EXTEND AFTER PULLING IT SEVERAL TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO STATED THAT THE SEAT BELT WAS STUCK, BUT WAS NOT COVERED UNDER WARRANTY. *AK UPDATED 06/14/07. *JB

PARKING BRAKE FAILURE, DISC NOT AVAILABE AND ENGINE FAILED. ALL THESE INDICATORS CAME ON ONE AFTER THE OTHER AND THE BRAKES WOULD NOT STOP THE CAR, NOR WOULD THE CAR ACCELERATE. THE CAR LEAPED FORWARD AND THEN SLOWED TO A STOP ON ITS OWN. DEALER STATED THEY REPAIRED THE RECALL ITEMS AND COULD NOT STATE WHY THE PROBLEM PERSISTSED IT HAPPENED THREE TIMES, AND THE VEHICLEWAS STILL COVERED BY FULL FACTORY WARRANTY. *AK

I HAVE A 1998 JAGUAR XK8 CONVERTIBLE. CURRENT MILEAGE 37,334. TWICE, WHILE DRIVING AT 60 MPH, THE ENGINE JUST CUT OUT. AFTER PULLING TO THE SIDE OF THE ROAD AND WAITING SEVERAL MINUTES I WAS ABLE TO RESTART THE ENGINE. THE FIRST TIME THIS HAPPENED, I ATTRIBUTED TO POSSIBLE A BAD TANK OF GAS ON MARCH 2006. AFTER THE SECOND TIME ON MARCH 2007. I FEARED IT HAD ANOTHER CAUSE. JUST ABOUT THAT TIME I RECEIVED FROM JAGUAR A "SERVICE ACTION" S-514 STATING THAT THERE WAS A PROBLEM WITH CLOSED THROTTLE OPERATION, AND IT SOUNDED LIKE MY PROBLEM. I E-MAILED THEM SEVERAL TIMES TO ASK ABOUT AN AUTHORIZED SERVICE FACILITY TO HAVE IT REPAIRED. THEY REFERRED ME TO CUSTOMER SERVICE. A REP CALLED TO SAY I COULD ONLY HAVE IT FIXED ON THE MAINLAND! THAT OF COURSE, WOULD COST ME FEW THOUSAND DOLLARS. I ASKED IF IT COULD BE FIXED BY SOMEONE HERE LOCALLY AT MY COST. SHE SAID "WE CAN'T RECOMMEND THAT". NOT HELPFUL AT ALL. MY COMPLAINT, HOWEVER, HAS MORE TO DO WITH HOW THIS PROBLEM IS CLASSIFIED. THIS SHOULD BE A "SAFETY RECALL" NOT SIMPLY A SERVICE ACTION. BOTH INCIDENTS PUT ME AND OTHERS IN A VERY DANGEROUS SITUATION. ONCE I WAS FORTUNATE ENOUGH TO HAVE NO ONE DIRECTLY BEHIND ME. THE SECOND TIME I CAUSED SEVERAL CARS BEHIND ME TO SWERVE OFF THE ROAD OR SKID INTO ONCOMING TRAFFIC. I WAS JUST LUCKY THAT NO ONE WAS SERIOUSLY INJURED OR KILLED. I CHECKED YOUR SITE FOR COMPLAINTS. THIS PROBLEM HAS BEEN GOING ON FOR YEARS!!! APPARENTLY, I'M NOT THE ONLY ONE FORCED INTO A DANGEROUS SITUATION HOW IS IT POSSIBLE THAT THIS IS NOT CONSIDERED A SAFETY RECALL? BY BEING A "SERVICE ACTION" JAGUAR CAN JUST IGNORE ME. I BELIEVE THEY SHOULD MAKE MORE OF AN EFFORT TO FIX MY CAR OR HELP IN FINDING SOMEONE WHO WILL...AT THEIR COST. CAN THEY DO THIS LEGALLY? *AK

TL*- THE CONTACT OWNS A 1998 JAGUAR XJ8, AND STATED THAT THE TIMING TENSIONER FAILED AND CAUSED THE VALVES TO STAY OPEN ,WHICH IN TURN CAUSED THE VEHICLE TO LOSE POWER AT ANY GIVEN TIME. THE CURRENT AND FAILURE MILEAGE WERE 66,000.*AK

THE FIRST INCIDENT WAS AT A PARKING LOT BOOTH. I HAD MY FOOT ON THE BREAK AND THE ENGINE RAISED FOR ABOUT TEN SECONDS LIKE IF SOMEONE WAS PRESSING THE GAS. IT SOUNDED LIKE THE ENGINE WAS GOING TO BLOW UP. I HAD TO PRESS THE BREAK PEDAL HARD TO KEEP IT FROM MOVING AND HITTING THE GATE. THE SECOND INCIDENT WAS APPROXIMATELY 2 WEEKS LATER AT AN INTERSECTION. I WAS STOPPED AT A LIGHT WITH MY FOOT ON THE BREAK WHEN THE ENGINE STARTED RAISING AGAIN LIKE IF SOMEONE WAS PRESSING ON THE GAS. I LOOKED DOWN TO SEE IF THE RUG WAS ON THE WAY. THERE WAS NOTHING PRESSING ON THE GAS PEDAL. THIS TIME IT DID NOT STOP BY ITSELF; I HAD TO SHIFT GEARS BECAUSE IT WAS HARD TO HOLD THE BREAK. I PUT IT ON PARK AND TURNED OFF THE CAR. I WAS ABLE TO START THE CAR BACK ON BUT IT WOULD NOT SHIFT GEARS. IT WAS TOWED TO THE DEALERSHIP. RUSNAK-PASADENA KEPT IT FOR 2 WEEKS. THEY REPLACED THE TRANSMISSION AND DETERMINED THAT THERE WAS NOTHING WRONG WITH THE CAR. THEY SUGGESTED I HAD MY FOOT ON BOTH PEDALS AND WANTED TO GIVE ME INSTRUCTIONS ON HOW TO USE ONE PEDAL AT A TIME. I DROVE THE CAR THREE MORE TIMES (LOCAL DRIVING ONLY). THE LAST TIME WAS YESTERDAY AFTERNOON. I WAS GETTING OUT OF A PARKING LOT, BEHIND TWO CARS, ALL OF A SUDDEN THE ENGINE STARTED TO RAISE AGAIN. I PLACED IT IN PARK AND THE ENGINE STOPPED RAISING. I DROVE THE CAR HOME AND STARTED LOOKING AT ANY OTHER SUCH REPORTS FOR THIS CAR. I FOUND TWO INCIDENTS IN YOUR FILES. ONE WAS REPORTED ON 01/26/05 (REFERENCE #1018965), THE OTHER WAS REPORTED ON 09/20/06 (REFERENCE #10168741). *JB