JAGUAR Complaints

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

TL*THE CONTACT OWNS A 1998 JAGUAR XJ8. THE CONTACT DETECTED A LOUD RATTLING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE TIMING CHAIN TENSIONER FAILED WHICH CAUSED THE VALES TO BEND. THE PISTONS AND CONNECTING ROD WERE ALSO DAMAGED. THE DEALER INFORMED THE CONTACT THAT A NEW ENGINE WOULD BE NEEDED. THE CONTACT STATED THAT THE FAILURE WAS UNEXPECTED, AND THE VEHICLE'S ROUTINE MAINTENANCE WAS UP-TO-DATE. THE CURRENT AND FAILURE MILEAGE WERE 63,000. *AK THE CONSUMER PROVIDED REPAIR INVOICES FOR VEHICLE AND VARIOUS INFORMATION FROM DIFFERENT WEBSITES PERTAINING TO THE SAME DEFECT. UPDATED 06/26/07 *TR

CAR ONLY HAD 36,000 MILES @ BEGINNING OF PROBLEMS. CAR BEGAN JERKING HARD TO THE LEFT. I ALMOST HIT AN 18-WHEELER HEAD-ON. I JUST HEARD THAT A RECALL EXISTS ON THE SUSPENSION, BALL JOINTS, ETC.THIS IS WEIRD, SINCE I HAVE HAD THE CAR BACK TO THE SHOP @ LEAST 5 TIMES, AND NONE OF THIS WAS FIXED. PEOPLE COULD HAVE BEEN KILLED. I HAVE FILED A CONSUMER COMPLAINT. HOPEFULLY, JAGUAR WILL CORRECT THIS PROBLEM, BEFORE SOMEONE IS HURT. MY CAR IS UNDRIVEABLE AT THIS TIME. *JB

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING 60 MPH,A WARNING INDICATOR ILLUMINATED ON THE DASHBOARD. THE DEALER DIAGNOSED THE FAILURE AS THE TRANSMISSION, AND STATED THAT IT NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 31450.*AK

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT DESCRIBED A LENGTHY HESITATION WHEN DEPRESSING THE ACCELERATOR PEDAL AT 35 MPH. THE CONTACT STATED THAT THE VEHICLE DECREASED TO APROXIMATELY 5 MPH WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 35000.*AK

THIS JAGUAR 2004 XJ8 HAS BEEN SUBJECT TO 6 UNINTENDED ACCELERATONS OVER A PERIOD OF HALF A YEAR INCLUDING TWO IN THE DEALER'S SHOP. WHEN IN TRAFFIC OR CLOSE QUARTERS IT HAS BEEN NECESSARY TO PLACE THE SHIFTER IN NEUTRAL OR REVERSE TO CONTROL THE ACCELERATION. THE DEALER HAS HAD THE CAR IN HIS SHOP ON THREE OCCASIONS. ON THE FIRST OCCASION NOTHING WAS FOUND. ON THE SECOND OCCASION IT WAS SAID THAT THE FUEL PUMP OR ITS WIRING HARNESS WERE FAULTY AND WERE REPLACED. ON THE PRESENT OCCASION IT WAS THOUGHT THAT POSSIBLY THIS WAS A TRANSMISSION PROBLEM. THERE HAVE BEEN MUTIPLE EPISODE AND SO ONLY THE LAST ONE IS MENTIONED BELOW.

AT ONLY 46,000 MILES, VEHICLE SUFFERED CATASTROPHIC TRANSMISSION FAILURE, RESULTING IN ESTIMATES RANGING FROM $8000 (JAGUAR REBUILT) TO $3000 (LOCAL REBUILD) FOR REPAIRS. CAR WAS, ACCORDING TO DEALER, OUT OF WARRANTY BY REGISTRATION DATE, LEAVING ME WITH THE ENTIRE REBUILD BILL. JAGUAR KNOWS ABOUT THE PROBLEM OF X-TYPE TRANSMISSIONS FAILING AND REFUSES TO ADDRESS THE SITUATION. EMAILS AND LETTERS SENT TO JAGUAR HQ HAVE ALL GONE UNANSWERED. SINCE I RECEIVED THE VEHICLE, THE TRANSMISSION HAS BEEN REPLACED, HEADLIGHT WASHER COVERS HAVE BOTH BLOWN OFF DURING USE, SUNROOF HAS FAILED, BOTH FRONT SEATS ROCK (JAGUAR HAS A TSB OUT ON THIS BUT FAILS TO RECALL), MYSTERIOUS DSC FAILURES AND MANY FIT AND FINISH ISSUES (DASH PAD WARPING, PAINT ISSUES, ETC.).

I HAVE A 1998 JAGUAR XJ8. THE VEHICLE STALLS AT HIGH SPEEDS, GENERALLY AFTER I ACCELERATE OVER 50 MPH. THE VEHICLE IS EXTREMELY DIFFICULT TO CONTROL AND CAN ONLY BE RESTARTED IF YOU BRING IT TO A STOP. I HAD THIS HAPPEN WHILE DRIVING THE CAR IN CA. I WAS ALMOST KILLED WHEN THE VEHICLE STALLED. JAGUAR DEALER, SANTA MONICA,REPAIRED AS CYL BURN OUT. MECHANIC TOLD ME STALLING HAPPENED FREQUENTLY WITH THIS MODEL. A FEW YEARS LATER,SAN ANTONIO TX ON THE 183 HIGHWAY RUSH HOUR. CAR STALLED CAUSING ME TO SWERVE NEXT TO CENTER MEDIAN RIPPING OFF THE ENGINE COVER ON DEBRIS. JAGUAR FIXED THROTTLE BODY NOT ENGINE COVER.SERVICE BULLETIN, DEFECTIVE THROTTLE BODY. CAR RAN POORLY THEREAFTER. STALLED AGAIN YEAR LATER. DEALER WOULD NOT REPAIR. $3,000 TO FIX.. RECENTLY DISCOVERED CONSUMERS WORLD WIDE HAVE SAME PROBLEM. SERVICE BULLETIN REPAIR ONLY SHORT TERM FIX. JAGUAR BLOG IN THE UK -CONSUMER DISCOVERED FROM A JAGUAR MECHANIC , MOST THROTTLE BODIES NEEDED TO BE CLEANED PERIODICALLY AS THE LINING BAD AND BUILD UP OR DEPOSITS WOULD FORM ON THE WALLS OF THE THROTTLE BODY AND CAUSE IT TO MALFUNCTION. MY MECHANIC HAD HEARD OF SIMILAR PROBLEMS. I CALLED SEVERAL JAGUAR DEALERSHIPS. I WAS TOLD, OFF THE RECORD, THAT I COULD CLEAN THE THROTTLE AND GET BY, BUT CERTAIN CLEANERS WOULD CAUSE THE LINING TO DETERIORATE. I WAS TOLD THE REPLACEMENT WAS A RIP OFF, OFF THE RECORD. USING THE APPROPRIATE CLEANER, THE ASSEMBLY WAS CLEANED WITHOUT REMOVAL. WHEN WE TURNED ON THE VEHICLE SMOKE BILLOWED OUT OF THE EXHAUST FOR SEVERAL MINUTES AND THEN SUBSIDED. THE VEHICLE NOW RUNS PERFECTLY. JAGUAR IS PROFITING FROM REPLACEMENT OF PARTS THAT COULD BE CLEANED AND NEED TOP BE CLEANED REGULARLY. REPLACEMENTS EFFECTIVE SHORT TERM ONLY. YOUR FORM ALLOWS ONLY "S" TYPE EQUIP". THIS IS A XJ8. *JB

TL* - THE CONTACT OWNS A 2006 JAGUAR X-TYPE PURCHASED ON NOVEMBER 10, 2006 WITH 15 MILES. THE CONTACT EXPLAINED THAT EARLY IN DECEMBER 2006 WHILE DRIVING THE VEHICLE BETWEEN 40 TO 45 MPH AND BEFORE COMING TO A STOP SIGN THE VEHICLE FAILED TO RESPOND WHEN THE BRAKES WERE APPLIED. THE VEHICLE CONTINUED AT THE SAME SPEED. THIS CAUSED THE CONTACT TO MOVE ON TO THE EMERGENCY LANE TO AVOID HITTING ANOTHER VEHICLE. THE CONTACT CONTINUED TO APPLY THE BRAKE PEDAL WHILE ON THE EMERGENCY LANE UNTIL THE VEHICLE STOPPED. THE CONTACT EXPLAINED THAT MID DECEMBER 2006, WHILE DRIVING AT 30 MPH ON A COUNTRY ROAD, THE BRAKES DID NOT RESPOND WHEN APPLIED. EVEN AFTER THE BRAKE WAS APPLIED THE VEHICLE WENT AT THE SAME SPEED AND THE CRUISE CONTROL STAYED ON. AFTER PRESSING THE BRAKE PEDAL A FEW TIMES THE VEHICLE WAS ABLE TO STOP. AT NO TIME WAS THE CRUISE CONTROL EVER ACTIVATED. THE THIRD TIME A SIMILAR PROBLEM OCCURRED WAS ON 1/20/07. THE CONTACT TOOK THE VEHICLE TO THOMAS CADILLAC AND JAGUAR OF HARDFORD ON 1/24/07,WHERE AN IDS WAS INSTALLED, AND THE PEDAL SWITCH WAS ADJUSTED AND CHECKED. THE CONTACT STATED THAT THE CRUISE CONTROL BECAME ACTIVE ON ALL THREE OCCASIONS AND PUMPING THE BRAKE PEDAL DID NOT DISENGAGE THE CRUISE CONTROL TO ALLOW THE VEHICLE TO SLOW DOWN OR PROPERLY STOP. THE FAILURE MILEAGE WAS 1743 AND THE CURRENT MILEAGE WAS 2100. ON FEBRUARY 16,2007 THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH. THE DRIVER WAS NOT ABLE TO STOP WHILE DRIVING AT 30 MPH AND MAKING A RIGHT TURN, UNDER SUNNY AND DRY DRIVING CONDITIONS. *AK UPDATE 4/9 *TR

VEHICLE GETS TO OPERATING TEMPERATURE AND THE CHECK ENGINE LIGHT COMES ON. THEN IT GOES INTO RESTRICTED PERFORMANCE MODE. THIS PROHIBITS THE VEHICLE FROM EXCEEDING 3000 RPM. ON ACCELERATION THE CAR HESITATES AND BUCKS. ON OCCASION AT START UP THE ENGINE RPMS ARE UNCONTROLLED-GOING FROM 200 TO 3500. THE CAR WILL NOT ACCELERATE SAFELY IN THIS MODE. CAR HAS BEEN TO THE DEALER, AN INDEPENDENT MECHANIC AND THEY HAVE CONFERENCE WITH JAGUAR IN THE UK WITH NO SUCCESS. *JB