JAGUAR Complaints

I WAS RECENTLY MADE AWARE THAT AN EXTREMELY DANGEROUS CONDITION THAT OCCURRED WITH MY 2001 VEHICLE WAS SOMETHING THAT SHOULD HAVE BEEN PREVENTED. IT WAS CONSIDERED A RECALL ITEM ON JAGUARS IN MODEL YEARS 1997- 1999 (JAGUAR SERVICE ACTION NUMBER: S514, SUBJECT: THROTTLE CLOSED POSITION OPERATION, REFERENCE: 13/05/04 303-S514V1). I EXPERIENCED THE SAME CONDITIONS DESCRIBED IN THE RECALL NOTICE AND COULD HAVE EASILY, WITHOUT EXAGGERATION, BEEN KILLED DUE TO THIS ENGINEERING DEFECT. SPECIFICALLY MY JAGUAR XK8 WOULD DISPLAY WARNING LIGHTS AND MESSAGES WHILE RAPIDLY DROPPING TO A SPEED OF ABOUT 1 MILE AN HOUR AND WOULD GO NO FASTER. THE MESSAGES INDICATED THE FOLLOWING: RESTRICTED PERFORMANCE, FAILSAFE ENGINE MODE, TRAC NOT AVAILABLE, ASC NOT AVAILABLE. AFTER THE ENGINE WAS SHUT OFF THE MESSAGES WOULD CLEAR AND THE VEHICLE WORKED FINE. THIS HAPPENED, LUCKILY FOR ME ONLY WHEN I WAS AT A STOP LIGHT OR TRAVELING VERY SLOWLY (EXAMPLE: LEAVING THE HOUSE). WHILE DRIVING TO THE DEALER FOR THE REPAIR, THIS CONDITION OCCURRED 5 TIMES INCLUDING, FOR THE FIRST TIME, ON THE HIGHWAY AT A HIGH RATE OF SPEED. THE THROTTLE BODY WAS REPLACED BY THE DEALER AT A COST TO ME OF NEARLY $2,000. I CONTACTED JAGUAR''S CUSTOMER SERVICE DEPARTMENT LAST WEEK TO EXPRESS MY CONCERNS AND WHAT I THOUGHT SHOULD HAPPEN: 1) THIS CAR SHOULD HAVE BEEN RECALLED AND REPAIRED; 2) WHEN IT WASN'T AND I EXPLAINED THE SYMPTOMS TO THE DEALER, IT SHOULD HAVE BEEN TREATED AS A RECALL ITEM THEN AND I SHOULD HAVE BEEN ADVISED TO IMMEDIATELY STOP DRIVING THE VEHICLE AND TO HAVE IT TOWED. I WAS TOLD THAT TODAY, MARCH 5, 2007, THAT NO ACTION WOULD BE TAKEN TO INFORM OTHERS AND THAT NO REFUND WOULD BE FORTHCOMING. I LEARNED ABOUT THIS RECALL INFORMATION FROM ANOTHER SERVICE SHOP WHO STATED THAT I WAS THE THIRD JAGUAR XK8 THAT HE SENT TO DEALER WITH THIS PROBLEM. ROADFLY HAS NOTES FROM SEVERAL PEOPLE TRYING TO SOLVE THIS SAME PROBLEM. THIS IS NOT AN ISOLATED INCIDENT. *JB

TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2003 JAGUAR S TYPE WITH 75400 FAILURE MILEAGE AT 20 MPH THE VEHICLE STOPPED UNEXPECTEDLY. THE DEALER TOLD THE CONTACT THAT THE PARKING BRAKE WAS CLOGGED, THE VEHICLE HAS AN ELECTRIC PARKING BRAKE. THE CONTACT HIT THE ACCELERATOR PEDAL AND THE VEHICLE CONTINUED GOING FORWARD. THE VEHICLE HAS BEEN REPAIRED. THE CURRENT MILEAGE WAS 75450.*AK

TL*- WHILE DRIVING THE 2002 JAGUAR S TYPE WITH 30000 FAILURE AND CURRENT MILEAGE AT 40 MPH AND ACCELERATING UP A HILL THE VEHICLE BEGAN TO UNEXPECTEDLY LOSE SPEED. THE VEHICLE GOT TO THE TOP OF THE HILL, THEN CAME DOWN THE HILL, AND IT LOST POWER. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE DRIVER TRIED TO RESTART THE VEHICLE, BUT NOTHING HAPPENED. THE VEHICLE HAD TO BE TOWED TO THE DEALER WHO STATED THAT "THE TRANSMISSION NEEDED TO BE REPLACED". THE VEHICLE HAS NOT BEEN REPAIRED. *AK

GAS TANK LEAK, AND RADIO HAS SHORT IN IT SO IT DRAINS THE BATTERY, WHICH HAS BEEN REPLACED AND ALTERNATOR HAS BEEN CHECKED. *JB

MY CAR IS A 2002 X-TYPE BUT WAS PURCHASED USED IN MAY '05 WITH ONLY 22K MILES. HAD A FAILURE OF MY CAR TO "STEP-DOWN" INTO PASSING GEAR AS I WAS GOING UP A HILL, THE CAR WOULD SLIP INTO NEUTRAL. I WAS ABLE TO CONTINUE HOME BY PULLING TO THE SIDE OF THE ROAD, TURNING THE CAR OFF THEN BACK ON AGAIN. THE FACTORY WARRANTY WAS EXPIRED BY LESS THAN 20 DAYS AT THIS INITIAL FAILURE BUT WAS COVERED BY AN EXTENDED WARRANTY THAT WAS PURCHASED, THEREFORE THE DEALERSHIP REPLACED. MILEAGE AT FAILURE WAS 26,000 MILES. THE TRANSMISSION FAILED 10 MONTHS LATER, DIFFERENT GEAR. WHEN I ASKED ABOUT THE REPEAT TROUBLE DEALERSHIP SAID A REBUILT FORD TRANSMISSION HAD BEEN SENT BUT THIS TIME JAGUAR WAS SENDING A NEW ONE. HE ALSO SAID THIS IS A VERY KNOW PROBLEM WITH THIS MODEL BECAUSE IT IS MORE FORD THAN JAGUAR PARTS. *JB

DRIVE LINE NOISE, IT HAPPENS WHEN THE AIT TEMPERATURE IS LOW, FIRST AFTER ABOUT 3-4 MINUTES OF DRIVING AND ABOUT 1/2 MILE WHEN I APPROACH MY SECOND STOP SIGN. OTHER JAGUAR OWNERS HAD THE SAME PROBLEM AND HAD TO REPLACE THE PROPSHAFT, THIS IS A TSB DEFECT AND JAGUAR WILL FIX IF YOU THE CAR HAS WARRANTY, OTHERWISE, YOU WILL HAVE TO PAY AROUND $1300 TO GET THE NOISE GONE. IF YOU GOT TO X-TYPE FORUM ON ROADFLY.COM YOU WILL FIND ALOT COMPLAINT ABOUT THAT NOISE. *NM

DRIVER SEAT BELT FAILURE WHEN I LEFT THE HOUSE, THE SEAT BELT LOCKED PROPERLY. WHEN I RETURNED TO THE CAR, I WAS UNABLE TO LOCK THE SEAT BELT AROUND ME. THE DASH INDICATED THAT THE SEAT BELT WAS LOCKED. THE BUCKLE JAMMED IN A CLOSED POSITION. I BROUGHT THE CAR TO THE JAGUAR DEALER THE SAME DAY. IT'S A 2004 X -TYPE, PURCHASED 8/04 AND HAS 60,000 MILES ON IT. THE CAR WAS UNDER WARRANTY FOR 50,000 MILES. I WAS TOLD THE REPAIR WOULD BE ABOUT $200, AND THEY HAD THE PART IN STOCK. SEVERAL HOURS LATER, I WAS CALLED AND THE TOTAL REPAIR WAS OVER $540.00! I'VE DRIVEN CARS WELL OVER 100,000 MILES. I'VE NEVER HAD A SEAT BELT FAILURE. *NM

TL* - DURING A SCHEDULED MAINTENANCE ON 11/12/2004 THE CONTACT WAS TOLD SHE QUALIFIED FOR A TRANSMISSION REPLACEMENT. THE VEHICLE HAD 30,000 MILES. THE CONTACT HAD NOT EXPERIENCED PROBLEMS. THE CONTACT STATED WHEN SHE WENT BACK FOR THE SCHEDULED APPOINTMENT SHE WAS TOLD THEY MADE A MISTAKE THAT TRANSMISSION WAS FINE. THE VEHICLE STARTED EXPERIENCING A JERKING MOVEMENT. THE CONTACT TOOK THE VEHICLE TO THE DEALER ,AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM, THE JERKING EVENTUAL STOPPED. RECENTLY, THE TRANSMISSION STARTED SLIPPING, THERE WERE NO WARNING INDICATORS THE CONTACT STATED THE DEALER HAS HAD THE VEHICLE SINCE 11/20/06. THE TRANSMISSION IS INOPERABLE AND HAS TO BE REPLACED. THE CONTACT STATED THAT THE DEALER HAS TOLD HER THE TRANSMISSION IS FAULTY. THE VEHICLE HAS APPROXIMATELY 45,000 MILES. THE FAILURE MILAGE WAS 2,9710.*AK

COMPLETETED A TURN FROM OFF RAMP AND DRIVING STRAIGHT WITH A SPEED OF APPROXIMATELY 35 MILES PER HOUR WHEN VEHICLE LOST STEERING CONTROL AND BRAKING POWER. INPUTS TO THE STEERING AND BRAKING HAD NO EFFECT ON CHANGING VEHICLE COURSE AND/OR SPEED. THE VEHICLE SUBSEQUENTLY IMPACTED A GUARD RAIL AND WAS THEN HIT BY A SEMI TRUCK. NONE OF THE AIR BAGS IN THE VEHICLE DEPLOYED. ROAD CONDITIONS WERE DRY AND THE ACCIDENT OCCURED DURING THE AFTERNOON. INJUIRES TO MYSELF INCLUDED A 2 INCH LACERATION TO THE TOP OF MY HEAD TREATED WITH STAPLES, A BROKEN LEFT CLAVICLE, FRACTURED LEFT RIBS, AND FACIAL BRUISING. I WAS TRAPPED IN THE VEHICLE BECAUSE BOTH DOORS COULD NOT BE OPENED BECAUSE THEY WERE JAMMED BY IMPACT FORCES. I HAD JAGUAR'S MAIN CUSTOMER SERVICE CONTACTED REQUESTING AN ENGINEERNG INVESTIGATION BUT WAS TOLD THAT IT IS NOT SUPPORTED AND WAS DEFERRED TO MY INSURANCE COMPANY. *NM

TL* - THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH THE ENGINE SHUT OFF ON THE HIGHWAY. THE CONTACT STEERED THE VEHICLE TO THE SHOULDER AND IT CAME TO A COMPLETE STOP. THE INDICATOR WARNING LIGHTS WERE ON BRIEFLY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT RESISTANCE. *AK UPDATED 03/28/07.