JAGUAR Complaints

DT*: THE CONTACT STATED WHILE STOPPED AT A TRAFFIC LIGHT, THERE WAS A RATTLING AND GRUMBLING NOISE COMING FROM UNDER THE HOOD. SHORTLY THEREAFTER, THE POWER STEERING FAILED, AND HEAT WAS FELT COMING FROM THE DASHBOARD AND UNDER THE FLOOR ON THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS ABLE TO BE COASTED NEAR A PARKING LOT, AND DRIVEN INTO A PARKING SPACE. EXCESSIVE FORCE WAS REQUIRED TO TURN THE STEERING WHEEL, WHICH WAS ACCOMPANIED BY GRINDING NOISES. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE MOUNTING HOLES IN THE SIDE OF THE ENGINE BLOCK USED FOR MOUNTING THE BRACKETS THAT HELD THE POWER STEERING PUMP ONTO THE ENGINE WERE NOT DRILLED PROPERLY. THIS CAUSED THE POWER STEERING PUMP TO DETACH, WHICH, WHILE FLOATING AROUND UNDER THE HOOD, CAUSED OTHER COMPONENTS TO DETACH. THE DEALER ATTEMPTED TO REPLACE THE AFFECTED COMPONENTS, HOWEVER THE MOUNTING HOLES DID NOT LINE UP, PREVENTING ANYTHING FROM BEING REPLACED. THE ENTIRE ENGINE WAS REPLACED TO CORRECT THE PROBLEM.*AK

VEHICLE STALLS AT HIGHWAY SPEED WITHOUT WARNING. THROTTLE BODY REPAIRED BY DEALER TWICE BUT PROBLEM NOT FIXED. JAGUAR MAILED OUT LETTER CALLING FOR CAR TO BE CHECKED BY DEALER WHICH I DID. FIX LASTED 35K MILES NOW PROBLEM BACK! VERY DANGEROUS! DEALER WILL NOT HONOR REPAIR. *NM

DT*: THE CONTACT STATED THE VEHICLE HESITATED WHILE ACCELERATING FROM A STOP. ONCE THE VEHICLE SPEED ROSE TO 20 MPH, THERE WAS A LOUD BANG. THIS WAS FOLLOWED BY THE TRANSMISSION WARNING LIGHT ILLUMINATING CONSTANTLY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE IT WAS DETERMINED THAT THERE WERE FINE CRACKS WITHIN THE GEAR TEETH.

ELECTRICAL SYSTEM - MY CAR WAS PARKED FOR TWO DAYS AT A SECURE AIRPORT PARK AND RIDE. WHEN RETURNING FROM MY TRIP, WHEN PUTTING THE CAR IN REVERSE THE CAR JERKED AND ROLLED OUT OF THE PARKING SPACE. I THEN PROCEEDED TO PUT THE CAR IN DRIVE AND IT FAILED TO ACCELERATE. THE ENGINE AND TRANSMISSION WARNING LIGHTS WERE ILLUMINATED, WHICH PUT THE CAR IN LIMP MODE. I HAD THE CAR TOWED TO THE DEALERSHIP. THANKFULLY I WAS NOT IN HIGH TRAFFIC WHEN THIS HAPPENED. IF I WAS TRAVELING AT 60 MPH AND THE CAR WENT INTO LIMP MODE THERE COULD HAVE BEEN A SERIOUS ACCIDENT. THE DEALER STATED THAT IT WAS A THROTTLE POSITIONING SENSOR FAILURE AND TO CORRECT THE PROBLEM, THE THROTTLE HOUSING WOULD HAVE TO BE REPLACED AT A COST OF $1600.00. THE WARRANTY HAD EXPIRED 3 MONTHS EARLIER. THIS CAR HAS LESS THAN 48,000 MILES ON IT AND IS ONLY DRIVEN IN CITY TRAFFIC. THIS HAS TO BE A DEFECT WITH THIS UNIT, ESPECIALLY SINCE IT FAILED WHILE THE CAR WAS PARKED WITHOUT WARNING. THIS IS DEFINITELY A SAFETY ISSUE. IF THIS UNIT HAD FAILED ON THE INTERSTATE (I LIVE IN THE METRO ATLANTA AREA) IT COULD HAVE CAUSED A MAJOR ACCIDENT WITH POSSIBLE INJURIES. *JB

DT*: THE CONTACT STATED THERE WAS A CRUNCHING NOISE FROM THE FRONT END. THE NATURE OF THE FAILURE WAS PERMANENT. THE SERVICE DEALER WAS UNABLE TO DETERMINE THE PROBLEM. ALSO, THE AUTOMATIC LOCK SYSTEM LOCKED RANDOMLY. THE SERVICE DEALER DISCONNECTED THE LOCKED SYSTEM, WHICH FIXED THE PROBLEM.*AK

DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE WOULD NOT DOWN SHIFT CORRECTLY. THE DEALERSHIP REPLACED THE TRANSMISSION. THEN TWO YEARS LATER, THE TRANSMISSION BEGAN TO GROWL; THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND THE TRANSMISSION WAS BEING REPLACED A SECOND TIME.

LTR FROM (FL) RE DEFECTIVE COILS ON HER 2001 S TYPE JAGUAR, REQUEST THAT JAGUAR RECALL THE VEHICLES, REIMBURSE HER MONEY AND REPLACE ALL COILS. *TS *NM

DT*: THE CONTACT STATED IN JANUARY 2006, THE VEHICLE ACCELERATED ON ITS OWN WHILE REVERSING, CRASHING INTO A CEMENT GARAGE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS TAKEN. THE SERVICE DEALER COULD NOT DUPLICATE THE PROBLEM. IN OCTOBER 2006, THE VEHICLE ACCELERATED ON ITS OWN AND REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS NOT TAKEN. THE VEHICLE WAS TOWED TO A OUT OF STATE DEALER TO TRY TO FIX THE ISSUE.

ON MY 2000 S-TYPE 4.0 I HAVE HAD TWO TRANSMISSIONS REPLACED AND IS IN NEED OF A THIRD. JAGUAR'S POSITION (FROM CORPORATE), THAT IT IS NOT UNUSUAL FOR A TRANSMISSION TO GO UNDER 50,000 MILES, HOWEVER, THEY REFUSE TO PUT IT IN WRITING. THERE ARE PROBABLY HUNDREDS IF NOT THOUSANDS OF OWNERS GOING THROUGH THE SAME PROBLEM. ON EVERY WEBSITE THERE ARE COMPLAINTS ABOUT FAILING TRANSMISSIONS. JAGUAR DEFINITELY IS AWARE OF THE PROBLEM BUT OFFERS NO ASSISTANCE. I AM WILLING TO BET THERE IS SOME CORPORATE MEMO REGARDING HOW TO COVER THIS UP. *NM

IN THE EVENING OF 10/12/2006, WITHIN ONE DAY OF DRIVING A NEWLY PURCHASED 2007 JAGUAR XK, UPON STARTING, THE VEHICLE RACED INDEPENDENTLY BETWEEN 6 AND 8,000 RPMS UNCONTROLLABLY. THIS "RUNAWAY" CAR EVENT COULD ONLY BE CEASED BY SHUTTING THE CAR DOWN. THE VEHICLE WAS RETURNED TO THE JAGUAR DEALERSHIP IMMEDIATELY THE NEXT MORNING WITH DETAILS OF THE OCCURRENCE. ON 10/13/2006, THE SERVICE MANAGER AT CROWN JAGUAR, JOHN SCHNEPP INDICATED THAT HE HAD REPORTED THE INCIDENT TO JAGUAR AND HAD BEEN INFORMED BY JAGUAR THAT THE VEHICLE WAS RELEASED WITH DEFECTIVE SOFTWARE AND THAT THERE HAD BEEN AT LEAST TWO OTHER DEALERSHIPS THAT HAD REPORTED THE PROBLEM ALREADY. HE INDICATED THAT HE WAS INSTRUCTED TO UPGRADE THE ONBOARD SOFTWARE FOR THE PURCHASED VEHICLE TO THE MOST CURRENT RELEASE. WE ASKED WHAT WERE THEY GOING TO DO WITH THE OTHER 6 OR MORE OTHER VEHICLES THAT THEY HAD IN INVENTORY. THE SERVICE MANAGER STATED "...NOTHING UNLESS THEY EXHIBIT THE SAME PROBLEM". WE BELIEVE THAT THIS TYPE OF DEFECT IS NOT ONLY SERIOUS ENOUGH TO WARRANT A COMPREHENSIVE REVIEW OF HIS VEHICLES IN INVENTORY, BUT ALSO WARRANTS A MANUFACTURER RECALL. A RUNAWAY VEHICLE COULD RESULT IN NOT ONLY DEATH OR INJURY TO A DRIVER AND PASSENGER(S), BUT ALSO PEDESTRIANS. THIS EVENT WAS REPORTED IN THE AM ON 10/13/2006 VIA PHONE TO GREGORY MAGNO AT THE OFFICE OF DEFECT INVESTIGATION AT NHTSA. MR. MAGNO INSTRUCTED US TO REPORT THIS DEFECT VIA THIS WEB SITE. *NM