JAGUAR Complaints

FROM JAN 2005 TO 6/28/06 I HAVE HAD FOUR SEPARATE INCIDENTS WITH 2004 POTENZA G009 225/45R17 TIRES THAT HAD TREAD SEPARATION FROM SIDEWALL. TIRES INSTALLED ON A 2002 JAGUAR X-TYPE (AWD). ALL TIRES WERE CONSTANTLY MAINTAINED, ROTATED AND BALANCED PER JAGUAR SPECS. DOT EMH8LHC1805. ALL TIRES HAD BETWEEN 5/32 AND 6/32 OF TREAD LEFT AND MORE THAN 25,000 MILES BEFORE OCCURRENCE. REPLACED ONE OUT OF POCKET AND OTHER THREE WERE REPLACED AT MINOR CHARGE BY BRIDGESTONE DEALER (TIRE FREE (WARRANTY) / CHARGED FOR$ 45 FOR INSTALLATION & BALANCING & ROAD HAZARD PROTECTION). INCIDENTS LEAD TO EXTREME VIBRATION AND VEHICLE INSTABILITY AND WOULD HAVE LEAD TO BLOW OUT IF I HAD NOT RESPONDED IMMEDIATELY. *JB

DT*:THE CONTACT STATED WHILE DRIVING 20 MPH, THE ENGINE STOPPED RUNNING DUE TO A TENSIONER FAILURE ON THE TIMING CHAIN. THE CONDITIONS WERE DRY AND SUNNY. THERE WAS NO ACCIDENT NOR POLICE REPORT FILED.

DT*: THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN REVERSE WITH HER FOOT ON THE BRAKE, HOWEVER THE VEHICLE SCREECHED AND SHOT OUT OF THE DETACHED GARAGE WHERE OTHER VEHICLES WERE LINED UP ON THE OTHER SIDE OF THE RESIDENTIAL SUBDIVISION AND HIT TWO OTHER VEHICLES ON THE OTHER SIDE OF THE STREET ABOUT 40 FEET AWAY. THE SERVICE DEALER INSPECTED THE VEHICLE AND DETERMINED THEY COULD NOT FIND ANY PROBLEMS WITH THE VEHICLE. ON JUNE 11, 2006, THIS HAPPENED AGAIN IN A PARKING LOT. DURING THIS INCIDENT, THE VEHICLE WAS PLACED IN REVERSE AND AGAIN THE BRAKES FAILED AND HIT THE VEHICLE BEHIND THEM. *AK UPDATED 07/14/06. *JB

DT*: THE CONTACT STATED AFTER FILLING THE VEHICLE WITH GAS, A SMELLED GASOLINE WAS OBSERVED WITHIN THE VEHICLE. UPON INSPECTION, GASOLINE WAS OBSERVED RUNNING FROM UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS ALERTED WHO DETERMINED THE VEHICLE COULD NOT BE TOWED BECAUSE IT WAS TOO DANGEROUS. A REPRESENTATIVE FROM THE DEALER INSPECTED THE VEHICLE, CLEANED THE GASOLINE AND THEN TOWED THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THE SEALS FAILED. THE SEALS WERE REPAIRED. THE DEALER DETERMINED THE REPAIRED SEALS COULD NOT BE GUARANTEED. UPDATED 7/25/2006 - ON JULY 7 2006 THE CONSUMER SMELLED THE GAS ODOR AGAIN. THE DEALER WAS CONTACTED AND THEY ARE CURRENTLY LOOKING FOR A NEW FUEL TANK TO INSTALL IN THE VEHICLE. *NM *AK UPDATED 8/25/2006 - *NM

2003 JAGUAR DRIVERS SIDE WINDOW WILL NOT ROLL UP/DOWN. FRONT BALL JOINTS NEEDED TO BE REPLACED. *TS THE AIR CONDITIONER WAS BLOWING OUT HOT AIR, THE DEALER STATED THE EVAPORATOR WAS LEAKING FREON. THE REAR BUMPER WAS BROKEN. THE ABS CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE BRAKES NEEDED TO BE REPLACED. THE REAR LIGHTS WERE INOPERATIVE. *JB THE CONSUMER BELIEVES THE ODOMETER ON THE VEHICLE WAS ROLLED BACK PRIOR TO PURCHASE AND THAT THE VEHICLE WAS IN AN ACCIDENT. *NM

ENGINE RUNS POORLY DUE TO LARGE VACUUM LEAK. STALLED MANY TIMES WITHOUT WARNING. PROBLEM COMPONENT IS A DETERIORATED VACUUM HOSE AT THE CRANKCASE BREATHER UNDER THE INTAKE MANIFOLD. IT APPEARS THAT OIL, FUEL, AND HEAT ARE AFFECTING THE RUBBER. AFTER REPAIRS MOTOR DOES NOT STALL BUT CONTINUES TO STUMBLE AT IDLE. DEALER UNABLE TO REPAIR THE PROBLEM EVEN THOUGH THEY ACKNOWLEDGED THERE WAS SOMETHING WRONG. *NM

DT*: THE CONTACT STATED WHILE MAKING TURNS AT 15 TO 20 MPH ON NORMAL ROAD CONDITIONS, THE STEERING WHEEL FAILED. IT WOULD NOT RESPOND TO ANY STEERING INPUT. THERE WERE NO WARNING SIGNAL PRIOR TO ANY OF THE FAILURES. THE FAILURES WERE INTERMITTENT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER FOR REPAIRS HOWEVER THE FAILURE COULD NOT BE DUPLICATED.

I WAS INVOLVED IN WHAT ULTIMATELY COULD HAVE BEEN A CATASTROPHIC ACCIDENT WHILE DRIVING MY 2004 JAGUAR X-TYPE. I WAS DRIVING THROUGH AN INTERSECTION AT ABOUT 20 MPH, WHEN A 2006 CHEVY IMPALA HIT ME DOING ABOUT 50 MPH. THE IMPALA SLAMMED INTO MY RIGHT FRONT QUARTER PANEL AND PASSENGER DOOR. HITTING ME SO HARD MY CAR TILTED UP INTO THE AIR. (I THOUGHT I WAS GOING TO ROLL,) WHEN MY CAR LANDED BACK ON ALL FOUR WHEELS, I WAS HIT AGAIN IN THE RIGHT REAR QUARTER PANEL. I WAS THEN PUSHED INTO A TELEPHONE POLE. ALMOST DEAD CENTER OF MY STEERING WHEEL. NEEDLESS TO SAY, BOTH CARS WERE TOTALED DUE TO MASSIVE DAMAGE. THE ONLY AIR BAG THAT DEPLOYED WAS THE PASSENGER DASH AIRBAG. I WAS SLAMMED INTO THE STEERING WHEEL TWICE. THE DRIVERS AIRBAG DID NOT DEPLOY. NEITHER DID THE PASSENGER SIDE AIRBAG, DESPITE BEING HIT TWICE ON THE PASSENGER SIDE. IF I HAD BEEN AN ELDERLY OR LESS PHYSICALLY FIT PERSON I VERY POSSIBLY COULD HAVE BEEN KILLED. I CALLED JAGUAR FOR AN EXPLANATION, AND WAS REPEATEDLY BLOWN OFF. *JB

I APPLIED BRAKE & MADE RIGHT TURN INTO PARKING SPACE. I THEN APPLIED MORE PRESSURE TO BRAKE TO STOP CAR. CAR DID NOT STOP, BUT CONTINUED TO MOVE FORWARD AS IF I HAD NOT APPLIED MORE PRESSURE TO BRAKE. REALIZING I MAY HIT CURB, I PUSHED BRAKE PEDDLE DOWN HARD, & ADDED LEFT FOOT TO BRAKE PEDAL ALONG WITH RIGHT FOOT. BRAKE PEDAL LOST ALL RESISTANCE, & MY FEET WENT DOWN TO THE FLOOR. CAR ACCELERATED FORWARD & CRASHED INTO CEMENT STEPS. CAR WAS TOWED TO JAG AUTHORIZED BODY SHOP, THEN TOWED TO DEALER FOR DIAGNOSIS. DEALER SENT COMPUTER READOUT TO JAGUAR ENGINEERS TO ANALYZE. THEY COULD NOT "FIND" THE PROBLEM, SO JAGUAR TOLD ME THAT THERE IS NO PROBLEM! JUST BECAUSE JAGUAR COULD NOT "FIND" THE PROBLEM, DOES NOT MEAN THERE IS NO PROBLEM! JAGUAR WILL NOT DISCLOSE TO EITHER MYSELF OR DEALER WHAT PARTS WERE TESTED OR RESULTS OF TESTS. JAGUAR JUST SAYS CAR CONFORMS TO MANUFACTURER SPECIFICATIONS. JAGUAR REFUSES TO PUT IN WRITING THAT THIS CAR IS SAFE TO DRIVE. ANOTHER INDICATION OF A MALFUNCTION IS THAT 5 DAYS BEFORE THE ACCIDENT I RE- LEASED THIS 2003 CAR. DEALER LOOKED AT THE MILEAGE ON IT AND WROTE IT ON THE LEASE. THEN 5 DAYS LATER WHEN IT CRASHED & GOT TOWED TO THE BODY SHOP, THE BODY SHOP WROTE DOWN THE MILEAGE UPON ARRIVAL. ( CAR WAS NOT ABLE TO BE DRIVEN). MY INSURANCE APPRAISER AND THEIR INVESTIGATOR ALSO WROTE DOWN THAT SAME MILEAGE NUMBER. THE ODOMETER HAD REGISTERED 440 MILES MORE THAN ON THE DATE OF THE LEASE, YET I HAD ACTUALLY ONLY DRIVEN IT A MAXIMUM OF 100 MILES! DEALER & JAGUAR SAID THEY HAVE NO WAY TO DIAGNOSE THIS & PUT BLAME ON CLERICAL ERROR. NO CLERICAL ERROR COULD EXPLAIN 440 MILES! JAGUAR CANNOT EXPLAIN THIS, SO THEY IGNORED I!. THEY CAN'T EXPLAIN WHY THE CAR DID NOT STOP AND ACCELERATED, SO THEY BLAME THAT ON DRIVER ERROR! NOTICING SO MANY OTHER COMPLAINTS FROM JAGUAR OWNERS ON YOUR WEB-SITE FOR THE VERY SAME THING. I BELIEVE THERE IS A VERY SERIOUS SAFETY ISSUE THAT JAGUAR REFUSES TO ACKNOWLEDGE AND CAN'T FIX! *NM *NM

TOOK MY 2000 JAG S TYPE TO DEALER ON 2 DEC 2005 FOR RECALL OF ENGINE BREATHER ELBOW. THE ENGINE BREATHER VENT TUBE WAS REPLACED. AT THE SAME TIME, I TOLD THE DEALER THAT MY ENGINE LIGHT WAS ON -- THEY CHECKED IT AND STATED THAT I NEEDED A FUEL INTAKE SENSOR. ON 9 DEC THE SENSOR WAS REPLACED. WITHIN A WEEK, THE ENGINE LIGHT CAME BACK ON, WAS ADVISED THAT THE PART WAS PROBABLY BAD, THEY ORDERED A NEW PART AND IT WAS INSTALLED. LEFT THE LOT AND THE ENGINE LIGHT RETURNED. I RETURNED TO THE LOT THE NEXT DAY AND THEY SUPPOSEDLY CLEANED ALL THE WIRES AND APPLIED STAB LINT TO THE HARNESS. LEFT LOT AND THE ENGINE LIGHT RETURNED. WAS THEN TOLD THAT IT WAS NO LONGER THE FUEL TEMPERATURE, IT WAS A WIRING PROBLEM AND THEY WOULD NEED AT LEAST 3-HOURS TO TRACE THE WIRING THAT THE PROBLEM WAS SOMEWHERE BETWEEN THE PROCESSOR AND THE SENSOR. MUST REMOVE INTAKE AND HARDWARE TO ACCESS. NOT VERY COMFORTABLE WITH THE EXPLANATION SO I TOOK THE CAR TO ANOTHER IMPORT DEALER AND HE STATED THAT IT HAD 2-MISFIRES AND THE CATALYTIC CONVERTER NEEDED REPLACING AND SOMETHING ABOUT ODU. I WAS ASKED IF MY CAR HAD GONE THROUGH EMISSION TESTING AND IN FEB/MAR 06, MY CAR PASSED EMISSION TESTING WITHOUT ANY PROBLEMS. ALSO THE DEALER FOUND A FORD NEW CLAMP (I HAVE PICTURES AND THE CLAMP) IN MY VEHICLE SITTING ABOVE ONE OF THE PISTONS CAUSING A GAP. HE THOUGHT THAT THIS MIGHT HAVE BEEN WHAT WAS CAUSING THE PROBLEM. WELL, IT SEEMS THAT MY CAR IS BEING CONSTANTLY DIAGNOSED ON MY $$$. IF THE PROBLEM IS NOT THERE, I GET A BILL, PAY FOR IT. LO AND BEHOLD, THE PROBLEM STILL EXISTS AND NOW IT IS FOR ANOTHER REASON. SEEMS LIKE THE DEALERS ARE TROUBLE SHOOTING ON MY DIME. MY CAR IS SICK -- IT IS LIKE IT IS STRUGGLING TO GET ITS NEXT BREATH OR THAT SOMETHING IS BLOCKING THE AIR FLOW. IT SPUTTERS AT A POINT. I'VE ONLY USED THE HIGHEST PREMIUM GAS IN THE VEHICLE. I'VE BEEN ADVISED TO NOT USE THIS GAS AND THEN LATER ADVISED TO USE THIS GAS. I'M SO FRUSTRATED AT THIS POINT. *JB