JAGUAR Complaints

RECEIVED A MESSAGE "FUEL COMPUTER DATA ERROR" THIS MESSAGE STOPS THE SPEEDOMETER FROM WORKING, STOPS THE ANTI-LOCK BRAKES FROM FUNCTIONING, STOP THE CRUISE CONTROL FROM WORKING AND STOPS THE TRIP COMPUTER FROM FUNCTIONING. I HAVE HAD SEVERAL GARAGES LOOK AT THE PROBLEM INCLUDING JAGUAR, AND NO ONE CAN FIND THE PROBLEM AFTER MANY HOURS OF LABOR. *NM

WINDOW REGULATOR FAILED WHILE DRIVING - PASSENGER WINDOW DEALER REPLACED REGULATOR; ONE OF 3 CARS IN DEALERSHIP WITH SAME PROBLEM. *NM

COOLANT LEAKING. FOUND EXPANSION (OVERFLOW) TANK CRACKED ON BOTH SIDES. REMOVED, REPLACE W/NEW. *NM

DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH, THE DRIVER SIDE POWER WINDOW SWITCH ERUPTED IN FLAMES. THE VEHICLE WAS PULLED OVER AND THE CONTACT PULLED THE DOOR PANEL OFF TO EXTINGUISH THE FIRE. THE CONTACT RECEIVED MINOR BURNS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, BUT THE CAUSE WAS NOT DETERMINED. THE DEALERSHIP REPLACED THE HARNESS, SWITCH, AND DOOR PAD.

DT*: THE CONTACT STATED WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED AS THOUGH THE CRUISE CONTROL WAS ACTIVATED. THE VEHICLE STOPPED AFTER COLLIDING WITH CEMENT STEPS. THIS CAUSED MINOR DAMAGE TO THE FRONT END. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE DIAGNOSTIC TESTS WERE PERFORMED. THE TEST RESULTS WERE SENT TO THE MANUFACTURER AND THE MANUFACTURER WILL NOT DISCLOSE THIS INFORMATION TO THE CONTACT. *AK

2000 JAGUAR XJR X308, 47,500 MILES, TIMING CHAIN TENSIONER FAILURE. VERY WELL DOCUMENTED, KNOWN MECHANICAL FAILURE WITH THE CAR THAT JAGUAR REFUSES TO PAY FOR. THIS PROBLEM IS CLEARLY A DEFECT IN THE PRODUCT AND SHOULD HAVE BEEN RECALLED/REPLACE UNDER WARRANTY. *NM

(1) EVENTS LEADING UP TO THE FAILURE: NONE. THE CAR HAS BEEN ROUTINELY SERVICED. (2) FAILURE AND ITS CONSEQUENCES: THE CAR, TWICE, WHILE ATTEMPTING TO ACCELERATE, WOULD SLOW DOWN AND SEEMS TO BE WEIGHED DOWN. THE CAR WILL NOT ACCELERATE. THE ABS BRAKES GO OFF, AND THE EMERGENCY BRAKE LIGHTS GO OFF. ALSO, ERROR REPORT APPEARS STATING THAT THERE IS A BRAKE FAILURE. IT PUTS ME AT RISK FOR ACCIDENTS BECAUSE ON BOTH OCCASION I WAS DRIVING THE CAR. (3) WHAT WAS DONE TO CORRECT THE FAILURE: I TOOK THE CAR INTO A JAGUAR DEALER, BUT JAGUAR CAN NOT RECREATE THE ERROR, SO THEY ARE UNWILLING TO REPLACE THE BRAKING SYSTEM. *JB

DT*: THE CONTACT STATED AT VARIOUS SPEEDS, THE VEHICLE MAKES A CLUNKING NOISE IN THE FRONT END. ON NOVEMBER, 9 2005 A NHTSA RECALL, #00V359002 WAS PERFORMED ON THE VEHICLE CONCERNING, THE LOWER BALL JOINTS HOWEVER, THE DEALERSHIP ONLY TORQUE THE LOWER BALL JOINTS UNDER THE RECALL AND ACCORDING TO THE CONTACT DID NOT PROPERLY INSPECT THE COMPONENTS. THE NOISE WAS PRESENT PRIOR TO AND AFTER THE RECALL WAS PERFORMED. WHEN THE VEHICLE WAS INSPECTED BY THE DEALERSHIP IN JANUARY 2006, IT WAS DETERMINED THE LOWER BALL JOINTS NEED TO BE REPLACED. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR WITHOUT CHARGE UNDER THE RECALL.

3-5 MONTHS AFTER PURCHASING THE CAR I NOTICED IRREGULAR NOISES COMING FROM UNDERNEATH OF THE CAR. I APPROACHED JAGUAR SERVICE (KINGS JAGUAR) AND INQUIRED ABOUT MY CONCERN. SERVICE ADVISOR TOLD ME: CAR IS NOT BROKEN IN YET. NOISES WERE GETTING WORSE; DEALER TOLD ME THAT NOISES ARE REGULAR AND NOTHING IS WRONG(WORK WAS DONE).A NEW SERVICE ADVISOR TOOK OVER THE JOB AND AFTER MY FIRST INQUIRY MANY PARTS IN SUSPENSION AND TRANSMISSION WERE REPLACED. THINGS GOT BETTER, BUT SOME PROBLEMS REMAINED. DEALER TRIED TO FIX THEM, BUT DID NOT SUCCEED. ONE TIME MY CAR WAS IN THE DEALERSHIP 1 MONTH AND 10 DAYS. JAGUAR NORTH AMERICA REFUSED AND THE REPORT THAT WAS GIVEN TO ME STAYS: NO PROBLEMS EXIST (WHY DID THEY HOLD MY CAR FOR 1 MONTH AND 10 DAYS?).AFTER THAT POINT THINGS HAVE CHANGED: SERVICE ADVISOR STARTED TO AVOID ME, NEVER ANSWERED OR RETURNED MY PHONE CALLS. I CONTACTED THE JAGUAR OF NA, CASE # 6775449 ON 04.04.06, SPOKE SEVERAL TIMES WITH THE CUSTOMER SERVICE REP MS. SIOBHAN (1-800-452-4827 EXT 2876. SHE SENT ME BACK TO THE DEALER. ON 05.03.06 I BROUGHT MY CAR TO THE JAGUAR OF GREAT NECK AND THE WHOLE DRIVE SHAFT WAS REPLACED (THE REASON FOR VIBRATION THAT WAS NOT DUPLICATED AT KINGS JAGUAR). ALSO LEAKING OIL PAN GASKET WAS REPLACED. SOME NOISES STILL EXISTED AND KEYLESS ENTRY WAS NOT WORKING AGAIN. THIS TIME I CONTACTED JAGUAR CUSTOMER SERVICE SUPERVISOR MS. BETTIE. WITH HER HELP FACTORY REP INSPECTED MY CAR ON 05.10.06 - 05.12.06. THE REASON FOR WHINING NOISE AND REMOTE WERE FIXED (WERE NOT DUPLICATED AT KINGS AND GREAT NECK SHOPS).THE SCRATCHING METAL BY METAL NOISE WAS CALLED NORMAL. I ASKED JAGUAR OF NORTH AMERICA TO EXCHANGE MY CAR.MS.BETTIE DENIED IT SAYING THAT MY CAR REPAIRED AND, IF NEEDED, WILL BE REPAIRED AGAIN. MY CAR WAS IN SHOPS 13 TIMES FOR OVER 2 MONTHS. I FEEL NERVOUS WHILE DRIVING, WHAT IS NEXT TO GET LOOSE OR STOP WORKING IN MY CAR.MY SAFETY CONCERN IS GREAT BECAUSE I TRAVEL A LOT, AND I DON'T WANT ANY DANGER TO MYSELF AND MY FAMILY WHILE DRIVING. *NM

I OWN A 2003 XK8 JAGUAR CONVERTIBLE WITH STANDARD FACTORY WHEELS.. MY TIRE WENT FLAT WHILE DRIVING ON THE FREEWAY. THE FLAT COULD NOT BE REPAIRED BECAUSE THE WHEEL HAD CRACKED ON THE INSIDE OF THE WHEEL, CAUSING THE AIR TO LEAK FROM THE TIRE. THE WHEEL WAS NOT INVOLVED IN ANY MAJOR COLLISION BUT DID SHOW CURB BUMP DAMAGE ON THE OUTSIDE AND A SMALL AREA OF FLATTENING ON THE INSIDE. NO DIRECT DAMAGE TO THE AREA OF THE CRACK. OBVIOUSLY, A WHEEL SHOULD NOT TRACK FROM MINOR ROAD HAZARDS. I BECAME MOST SUSPICIOUS WHEN I TRIED TO REPLACE THE WHEEL AND I WAS TOLD THAT THE WHEEL HAD BEEN DISCONTINUED. I CONCLUDED THAT THE WHEEL MANUFACTURE HAD EITHER MADE DEFECTIVE WHEELS OR ? MY JAGUAR DEALER IS IN WESTLAKE VILLAGE /THOUSAND OAKS CA. A DEALER IN SAN FRANCISCO APPARENTLY CONTACTED MY DEALER WITH THE SAME PROBLEM. THIS COULD BE A HIGHLY DANGEROUS SITUATION AND COULD RESULT IN SERIOUS INJURY. IT IS NOT REASONABLE THAT A WHEEL WOULD CRACK WITHOUT SUBSTANTIAL IMPACT. *NM