JAGUAR Complaints

EXPERIENCED TWO MAJOR FAILURES. THE INITIAL FAILURE INVOLVED THE SHEARING OFF OF ONE OF THE LEFT SUSPENSION COMPONENTS. RESULTED IN STEERING FAILURE. FORTUNATELY, I WAS ONLY GOING 20 MPH AND WAS ABLE TO STOP BEFORE FURTHER DAMAGE INCURRED. $4500 IN REPAIRS TO FRONT END/SUSPENSION--COVERED BY LOCAL DEALER/JAGUAR. THE SECOND FAILURE INVOLVED TRANSMISSION FAILURE AT SPEEDS OF 40 - 70 MPH. HAPPILY, WHEN TAKEN TO THE DEALERSHIP, IT LEFT THEM STRANDED ON THE STREET. THIS RESULTED IN THE RECOMMENDATION OF A NEW TRANSMISSION AT $6500 ON A COMPONENT NOT DUE TO REQUIRE SERVICE FOR ANOTHER 30,000 MILES. (CAR HAD 69,000 MILES.) *JB

A LIGHT ON THE DASH INDICATED A TRANSMISSION OR ENGINE FAILURE AND THE CAR HAD TROUBLE GOING MORE THAN 30 MILES PER HOUR. I IMMEDIATELY WENT TO A MECHANIC WHO SAID I HAD A TRANSMISSION FAILURE. THE CAR ONLY HAD 38000 MILES SO THIS WAS VERY UNEXPECTED. IT WAS JUST OUT OF WARRANTY BY 2 MONTHS. JAGUAR CARS AGREED TO PAY HALF OF THE COST OF REPLACING THE TRANSMISSION WITH A REFURBISHED TRANSMISSION, MY SHARE WAS $3304. BASED ON INTERNET POSTINGS I HAVE READ FROM OTHER OWNERS OF THIS VEHICLE I SUSPECT THIS COULD BE A KNOWN SAFETY DEFECT AND I BELIEVE AN INVESTIGATION MAY BE WARRANTED. *NM

ON 12/05 I LEASED A 2006 JAGUAR XK8 CONVERTIBLE FROM MADISON NJ AND HAD IT FLAT BEDDED TO MIAMI. WHEN I 1ST DROVE IT I HEARD A TICK TICK NOISE UPON ACCELERATION . CALLED MADISON AND WAS TOLD TO TAKE IT TO A MIAMI JAG DEALER. TOOK IT TO WARREN HENRY JAG . SVCE MANAGER. SAID HE DIDN'T HEAR ANYTHING. HAD MAN DRIVE AROUND WITH ME. THEY STILL DENIED HEARING NOISE. THEY PUT IT UP ON A LIFT. COULDN'T FIND ANYTHING. I CALLED JAGUAR AMERICA AND THEY CALLED WARREN HENRY- I TOOK IT BACK AND THEY TOLD ME THAT MY CAR NEEDED A WHOLE NEW ENGINE. I CALLED MADISON AND JAG AND TOLD THEM I DIDN'T WANT A REBUILT CAR I WANTED A NEW CAR . THEY ALL DECIDED I SHOULD LET THEM REPLACE THE MOTOR. AFTER THEY DID APPROX 2 WKS AGO (WARREN HENRY) THEY RETURNED IT AND LEFT THE WORK ORDER IN IT. WORK ORDER STATES THAT JAGUAR SENT THE WRONG ENGINE SO MECHANIC ASKED WHAT TO DO. HE WAS TOLD TO STRIP MY OLD ENGINE AND TAKE PARTS OFF NEW AND REBUILD. IT STATES THAT HE DRAINED THE OIL AND "IT WAS BLACK LIKE A 5000 MILE CHANGE HADN'T BEEN DONE". MY CAR IS NEW ---IT ONLY HAD 1000 MILES . THERE WERE ENGINE PARTS LEFT IN THE TRUNK AND THE TRUNK IS ALL RIPPED APART AND THE ENGINE COVER IS MISSING THE BATTERY COVER ISN'T THERE- ITS A WRECK AND IS ALSO SCRATCHED ALL OVER. NOW MADISON SAYS THEY WILL PICK IT UP NEXT WEEK BUT THEY DON'T TELL ME WHAT THEY WILL DO. I'M STILL PAYING THE LEASE PAYMENTS AND I'M SCARED TO EVEN DRIVE THE CAR. PLEASE HELP ME. *JB

OCT 7, 2004 SHIFTER HAS TO BE WIGGLED TO REMOVE FROM PARK AND START. SEPT 4, 2004 SHIFTER HAS TO BE WIGGLED TO REMOVE FROM PARK AND START-REPLACED CABLE ASSEMBLY SEPT 23, 2004 AC RATTLING WHEN ON REPLACED COMPRESSOR. STEERING WHEEL FEELS LOOSE WHEN TURNING IT SEPT 23, 2004 MAJOR VIBRATING WHEN BRAKING, FRONT ROTORS WARPED, FEEDBACK IN PEDAL & WHEEL SEPT 23, 2004 FRONT SEAT IS MAKING A GRINDING NOISE WHEN MOVING REPLACED THE SEAT ASSEMBLY DECEMBER 16, 2004 TRANSMISSION WOULD NOT SHIFT INTO 2ND GEAR REPLACED BINDING SHIFT CABLE AND TRANSMISSION MAR 17, 2005 WHINING NOISE MAR 22, 2005 WHINING NOISE ADDED TRANSMISSION FLUID MAR 22, 2005 RATTLE NOISE MAR 22, 2005 BACK UP SENSORS ARE GOING OFF INTERMITTENTLY- REPLACED PARK CONTROL MODULE MAR 22, 2005 STEERING WHEEL IS MAKING A CLUNKING NOISE WHEN TURNING - REPLACED ER STEERING RACK MAR 22, 2005 TRUNK ALARM GOES OFF APR 7, 2005 TRUNK ALARM GOES OFF - TRUNK LID ADJUSTERS OUT TOO FAR WITH TRUNK SWITCH ACTIVATE ALARM. TRUNK LID TOO HIGH, ADJUSTED LID TO CORRECT POSITION AND CONDITION APRIL 7, 2005 RATTLE IN DASH SECURED DASH SENSOR FASCIA APRIL 7, 2005 WHINING IN TRANSMISSION APRIL 7, 2005 DRIVERS DOOR WILL NOT LOCK WITH REMOTE, ALARM WILL NOT SET ON DRIVERS DOOR UNLESS OPENED AND CLOSED AGAIN ADJUST AND LUBRICATE DOOR LOCK. MAY 5, 2005 WHINING REPLACED TRANSMISSION MAY 5, 2005 RATTLE IN DASH AUG 5, 2005 CHECK ENGINE LIGHT ON FAULT COD PO065 AIR ASSISTED INJECTION PROBLEM WHITE SUBSTANCE FOUND IN TRANS CONNECTOR SO CLEANED WITH ELECTRICAL CLEANER USE DIE ELECTRIC GREASE NOV 5, 2005 WHINING NOISE REPLACED WATER PUMP MAR 6, 2006 WINNING NOISE MAR 6- LEAK UNDER CAR OF TRANSMISSION FLUID FILL PLUG LEAKING NC R & R PLUG INSTALL TEFLON TAPE MAR 6 GRINDING NOISE REPOSITION TRANS COOLER PIPES. RATTLE ON PASSENGER SIDE OF CAR SO TIGHTENED EXHAUST MANIFOLD DOWN PIPE, REPOSITION TRANS COOLER MAR 6 MISFIRE REPLACED PLUG IGNITION COIL. *JB

FAILURE OF THE GAS CAP. THE GAS CAP CANNOT BE REMOVED WHEN ADDING GAS. THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS LOW ON GAS APPROX 2 GALS REMAINING AND WE PULLED IN FOR GAS AND THE GAS CAP WOULD NOT UNLATCH. I HAD TO BREAK IT OFF TO PUT GAS IN THE CAR BUT WAS NOT ABLE TO ATTACHED THE CAP. IT HAPPENED ON THE WEEKEND SO IT WAS 2 DAYS BEFORE IT WAS IN FOR SERVICE. THIS OCCURRENCE WAS VERY SIMILAR, THE CAP FEELS LIKE IT WANTS TO COME OFF BUT IT WON'T RELEASE. I HAD A HALF OF TANK THIS TIME AND WANTED TO TOP OFF THE TANK. FINALLY I BROKE THE CAP AND THE TOP BROKE OFF WITH THE OTHER PART STILL IN THE TANK. ONCE AGAIN THIS HAPPENED ON A SATURDAY AND THE VEHICLE CAN'T GO IN UNTIL MONDAY OR TUESDAY. *JB

DT*: THE CONTACT STATED THE VEHICLE'S STEERING WAS VERY LOOSE AND THE WHEELS FELT AS IF THEY WERE SHAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THE BALL JOINTS ON BOTH SIDES NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO A JAGUAR DEALER WHO ALSO DETERMINED THE BALL JOINTS WERE WORN OUT AND NEEDED TO BE REPLACED. THERE IS AN NHTSA RECALL, # 00V359002, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

DT*: THE CONTACT STATED UPON APPROACHING THE VEHICLE, IT WAS NOTICED THERE WAS A FLAT TIRE ON THE FRONT PASSENGER SIDE. THE TIRE APPEARED TO HAVE GONE FLAT AS A RESULT OF A BLISTER ON THE SIDEWALL. THERE IS A NHTSA RECALL, # 05T024000, REGARDING THE TIRES: SIDEWALL. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER NEITHER THE VEHICLE DEALER NOR THE TIRE DEALER WOULD HONOR THE RECALL. THE MODEL IS AN XJR. UPDATED 04/30/13*LJ

I OWN THE FOLLOWING AUTOMOBILE: 03 JAGUAR X-TYPE [XXX]. THIS CAR WAS PURCHASED IN JULY OF 2002, FROM HOWARD ORLOFF JAGUAR IN CHICAGO ILLINOIS. THIS CAR HAS GIVEN ME NOTHING BUT PROBLEMS. I HAVE HAD THE CAR SERVICED SEVERAL TIMES LAST YEAR, FOR ENGINE TICKING, AND THE CHECK ENGINE LIGHT COMING ONE. THIS YEAR, I HAVE HAD THIS CAR SERVICED THREE TIMES FOR THE FOLLOWING: 1. TICK IN THE ENGINE 2. LEATHER DISCOLORING 3. CARPET COMING FROM UNDER MOLDING 4. HEATING VENTS COMING OUT OF DASHBOARD 5. RAIN SENSORS NOT WORKING' 6. WINDSHIELD WIPERS NOT AUTOMATICALLY WORKING 7. HOLE IN CARPET ON DRIVER'S SIDE 9. BEING LOCKED OUT ON SEVERAL OCCASIONS, THE ALARM SWITCHES WERE NOT WORKING, AND THE KEY WOULD NOT OPEN THE DOOR. 10. THE TRANSMISSION GEAR BOX HAS BEEN REPLACED, BECAUSE THE TRANSMISSION JERKS, AND THERE WAS A TICKING SOUND COMING FROM THE GEAR BOX. 11. THE CAR WOULD NOT START; THEY HAD TO REPLACE THE BATTERY. I AM HAVING THE CAR TOWED TOMORROW FOR THE FOLLOWING REASONS: 1. TICKING IN THE ENGINE 2. THE CHECK ENGINE LIGHT KEEPS COMING ON 3. ABS SYSTEM MALFUNCTION LIGHT COMES ON 4. THERE WAS AN EXCESSIVE AMOUNT OF BROWN "STUFF" LEAKING FROM UNDER MY CAR YESTERDAY. 5. WHEN I GOT IN THE CAR AND CUT ON THE HEAT, I DID NOT HAVE ANY HEAT. 6. THE CAR WOULD NOT START, THREE TIMES IN A ROW...THEN IT JUST STARTED UP 7. THE CAR WILL NOT ALLOW YOU TO TAKE THE KEY OUT OF THE IGNITION ALTHOUGH THIS IS AN ENTRY LEVEL JAGUAR, THE CAR DOES NOT HAVE THAT MANY MILES ON IT, AND IT SHOULD NOT BE GIVING ME THESE MAJOR PROBLEMS...ESPECIALLY THE SAME ISSUES OVER, AND OVER AGAIN. *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BRAKES FAILED GOING 70 MPH ON THE FREEWAY. ABSOLUTELY NO BRAKES AND PEDAL WENT COMPLETE TO FLOOR WITHOUT NO STOPPING. USED EMERGENCY BRAKE AND REAR-ENDED CAR IN FRONT. NO AIR BAGS WENT OFF. CAR SPEED WAS ABOUT 35-40MPH AT TIME OF IMPACT DUE TO SLOWING FROM EMERGENCY BRAKE. *NM

DT*: THE CONTACT STATED IF ONE PLACES THE HEADREST ONTO THE REAR SEATS BACKWARDS, IT LOCKS INTO POSITION. ONCE THE HEADRESTS ARE LOCKED INTO POSITION, THEY ARE UNABLE TO BE REMOVED. THE DEALERSHIP DETERMINED THIS IS THE WAY THE VEHICLE WAS DESIGNED. THE MANUFACTURER HAS BEEN ALERTED. THE VEHICLE IS A 2005 JAGUAR XTY. UPDATED 04/11/06. *JB