JAGUAR Complaints

I PURCHASED A S-TYPE JAGUAR 2003 JUNE 11, 2002 FROM PARK PLACE JAGUAR HOUSTON, TEXAS, I TOOK THE CAR IN BEFORE 5,000 MILE CHECK UP AND COMPLAINED ABOUT THE BRAKES, A FEW MONTHS LATER TOOK THE CAR IN FOR 5,000 MILE CHECK UP COMPLAINED ABOUT THE BRAKES WAS TOLD THAT I NEED A MASTER CYLINDER, CAR WAS LEFT WITH THE DEALERSHIP FOR A WEEK. MONTHS LATER THE BRAKE LIGHT CAME ON AND WOULD NOT GO OFF. JAGUAR FROM NATIONAL SENT A WRECKER TO PICK UP THE CAR AND DELIVERED IT TO PARK PLACE JAGUAR FOR REPAIR. THE CAR WAS IN THE SHOP FOR A WEEK AGAIN. HAD A TIRE TO WEAR OUT DUE TO FAULTY BRAKES, STILL NOTHING WAS DONE REGARDING THE BREAKS, I WAS UNDER THE IMPRESSION THAT THE BRAKES HAD BEEN FIXED UNTIL JANUARY 11,2006 WHEN I TOOK THE CAR IN FOR IT'S 30,000 MILES CHECK UP AT 29,415 AND WAS INFORMED BY ZACK ADAMS THE SERVICE ADVISOR THAT I NEEDED NEW BRAKES AND IT WOULD BE $585.36 I THANK GOD THAT ZAG FINALLY SAW THE PROBLEM NEEDED FIXING. FOR THE REPAIR, I HAVE RECEIPTS UPON YOUR REQUEST FOR THE MANY OF TIMES THE BRAKES WERE ADDRESSED FOR THE WARRANTY WAS OVER, IT IS EVIDENCED THAT I WAS SOLD A CAR WITH FAULTY BRAKES. AND JAGUAR FAILED TO PROVIDED ME WITH THE SAFETY OF MY CAR FOR 2 1/2 YEARS. IF I HAD BEEN A DRIVER THAT RODE THE BRAKES CONSTANTLY ON THE HIGHWAY, I WOULD BE A FATALITY PERSON. JAGUAR WAS NEGLIGENT IN REPAIRING MY CAR SAFELY AND REFUSES TO OWN UP TO THEIR FAILURE. ALSO THE POORLY QUALITY OF TIRES THAT I ALSO REPORTED TO THE SERVICE DEPARTMENT AND WAS NOT HELPED. I PURCHASED NEW TIRES FROM DISCOUNT SERVICES FOR $539.09. THE CAR WAS NOT SAFE AND A TRAFFIC HAZARD, I CONTACTED THEM SEVERAL TIMES REGARDING ISSUE WITH CAR. IT SHOULD NOT BEEN 2 1/2 YEARS TO GE BREAKS REPAIR WHEN I STARTED COMPLAINING 2 MONTHS AFTER THE PURCHASED OF THE CAR. *JB

TIMING CHAIN TENSIONER FAILED, BROKEN CHAIN, BENT VALVES. JAG SERVICE SAID '97 XK8 HAD FAULTY TENSIONERS. MOST WARRANTY REPLACED. MANY NHTSA COMPLAINTS & TSB'S ON THIS FAILURE. JAG. IS AWARE OF THIS DANGEROUS PROBLEM. JAG. AGREED TO PAY FOR 1/2 REPAIR, IF I BOUGHT A NEW JAG. NOT ACCEPTABLE! DOES SOMEONE HAVE TO BE KILLED ON THE FREEWAY FOR JAG TO TAKE NOTICE! THERE NEEDS TO BE A RECALL FOR THIS PROBLEM! NOT JUST SERVICE BULLETINS! BOTH SERVICE AND SALES SAID THAT THESE TENSIONERS WILL FAIL! REVISED TENSIONERS WERE USED ON LATER MODELS! *JB

SINCE PURCHASING THIS CAR IT HAS BEEN TOWED 2 TIMES, SERVICED EIGHT TIMES IN A 12 MONTH PERIOD. I FOUND IN THE GLOVE DEPT AFTER PURCHASING THIS CAR A MANUFACTURE DEFECT SIGN .THE CAR KEPT REGISTERING "RESTRICTED PERFORMANCE 3 VISITS. BRAKE PROBLEM,STEERING WHEEL,ABS FAULT. PRESENT PROBLEM:THEY KEPT MY CAR 2 AND HALF MONTHS TO FIX A WHEEL GUARD AND BUMPER RAIL TOLD ME THE COMPRESSOR AND OTHER PROBLEMS EXIST/WOULD COST $2300 TO FIX .MY INSURANCE COMPANY. PAID THEM AND THEN THEY CHARGED MY INS. CO ANOTHER $1300 MORE. I WENT TO PICK UP MY CAR THEY TOLD ME I HAD TO PAY $1600 BECAUSE MY INS URANCE REFUSED TO PAY. WHEN I GOT HOME CAR WOULDN'T START RIGHT /THEN REGISTERED NO ENGINE FLUIDS /CONTACTED THEM ASK IF ISHOULD TRY TO RETURN WITH IT/THEY SPENT 20 MINUTES TOLD ME THE CAR WAS OK /I ASK IF THEY PUT FLUIDS IN THEY SAID,'YES".DROVE THE CAR HOME IN LESS THAN 2 DAYS CAR MONITOR REGISTERED "TRANSMISSION FAULT". I HAVE HAD A LOANER CAR AT LEAST HALF OF THE OWNERSHIP OF THIS CAR. THIS CAR HAS LEFT ME STRAND IN SOME UNSAFE AREAS BECAUSE I HAVE TO TRAVEL TO D.C.. FOR CLASS WORK. NOW ,THEY TOLD ME THAT MY WARRANTY WILL COVER THE TRANSMISSION PROBLEM.I FEEL IF THE MAJOR PART OF THE CAR IS BEING REPLACE/THEY NEED TO GIVE ME A ANOTHER CAR TO REPLACE A TOTAL MANUFACTURE DEFECTED CAR.DATES OF SOME OF THE SERVICES PERFORMED ON THIS CAR 01/05, TWICE EACH TIME01/05 ,02/05 ,02/05,08/05,08/18/05 08/26/05,09/07/05,09/10/05,10/04/05,12/05/05 THRU 0303/06 KEPT FOR 2 AND HALF MONTHS. *JB

THE FIRST TIME IT HAPPENED AS I WAS DRIVING THE CAR ON THE HIGHWAY APPROXIMATELY 60 MPH, SUDDENLY WITHOUT ANY WARNING THE ENGINE STOPPED RUNNING, FORTUNATELY I WAS DRIVING THE CAR IN THE RIGHT LINE, I STOPPED ON THE SHOULDER AND RESTARTED THE ENGINE, AFTER SEVERAL ATTEMPTS THE CAR DID START AND I DROVE HOME, I MADE A APPOINTMENT WITH THE LOCAL DEALER,THEY FOUND NO PROBLEM AT THAT TIME,BUT THEY DID TELL ME THAT THERE WAS A RECALL ON SOME VIN# FOR THE SAME PROBLEM BUT MY CAR WAS NOT PART OF THE RECALL, NOW I CAN'T DRIVE THE CAR BECAUSE VERY OFTEN HAPPENS THE SAME SCENARIO,THE ENGINE JUST QUITS SOME TIMES WILL START IMMEDIATELY AN AT TIMES WILL NOT START FOR SEVERAL HOURS. CURRENTLY THE CAR IS AT JAGUAR SERVICE FACILITY,THEY ARE TELLING ME THAT I NEED A THROTTLE BODY THE SAME PART THAT IS BEING RECALLED ON OTHER VEHICLE IDENTIFICATION NUMBERS. *JB

MY FIANCEE WAS DRIVING WHEN THE ENGINE LOST ALL POWER, THE RED MALFUNCTION LIGHT CAME ON, THEN THE AMBER SERVICE LIGHT. THE VEHICLE WOULDN'T ACCELERATE AT ALL AND WAS A HAZARD TO ATTEMPT TO PULL OFF THE ROAD FROM THE RIGHT LANE! MY FIANCEE CALLED SCARED TO DEATH AS SHE WAS ALMOST REAR ENDED DUE TO THE SUDDEN POWER LOSS. BEING A 3X RE-CERTIFIED A.S.E. MASTER TECHNICIAN WITH NUMEROUS COLLEGE CREDITS IN ELECTRICAL ENGINEERING THROUGH THE US AIR FORCE, I TOLD HER TO SHUT THE VEHICLE OFF AND ATTEMPT TO RESTART THE ENGINE TO CHECK THE DASH WARNING LIGHTS, BOTH RETURNED AND THE VEHICLE FAILED TO ACCELERATE BEYOND IDLE. AS THE LEAD TECH(SHOP FOREMAN) OF THE LOCAL MITSUBISHI DEALER, I WAS IN CHARGE OF LEMON LAW REPAIRS PRIOR TO BUY BACK FROM THE MANUFACTURER IN SE FLA. I HOOKED UP MY DIAGNOSTIC SCAN TOOL TO RETRIEVE CODES FROM THE OBD2 CONNECTION AND PULLED UP A CODE FOR THE THROTTLE POSITION SENSOR. FORTUNATELY I WAS ABLE TO CLEAR THE CODE AND DRIVE THE VEHICLE HOME- CAUTIOUSLY! AS THE LEAD TECH. AT A BOCA RATON,FL. REPAIR CENTER, I CALLED MY LOCAL JAGUAR DEALER TO INQUIRE ABOUT THE PRICE AND AVAILABILITY OF THE TPS SENSOR AND WAS NOTIFIED THAT THE PART WAS ONLY AVAILABLE AS A THROTTLE BODY ASSEMBLY- FOR THE AMOUNT OF @1500.00 DOLLARS AND THEY HAPPENED TO STOCK 2 UNITS. I NOTIFIED JAGUAR CUSTOMER SERVICE AND WAS TOLD TO TAKE THE CAR TO THE DEALER THOUGH THE VEHICLE WAS JUST OVER THE MILEAGE WARRANTY AND THE LIGHTS WERE NO LONGER ON, BEFORE ANY DETERMINATION COULD BE MADE AS TO THE WARRANTY GOODWILL AVAILABLE TO HELP WITH THE REPAIR. MY PREVIOUSLY MENTIONED CREDENTIALS AND THE REPEATED MENTION THAT MY FAMILY DRIVES IN THE VEHICLE WITH 3 CHILDREN AND MY CONCERN WITH THEIR SAFETY FELL ON DEAF EARS. MY CONCERN IS THAT THERE IS NO REDUNDANT CIRCUIT TO ALLOW SAFE TRAVEL TO A CLEAR ROAD SHOULDER IN THE EVENT OF SENSOR FAILURE AS THIS VEHICLE DRIVES BY WIRES FOR THE THROTTLE. PLEASE RESPOND ASAP AS I FEAR A REPEAT IS DEFINATELY LIKELY!*JB

DT*: THE CONTACT STATED INTERMITTENTLY, THE BRAKES SQUEAKED AND WOULD NOT STOP THE VEHICLE. THE PARKING BRAKE MUST BE APPLIED TO STOP. THE DEALERSHIP IS UNABLE TO DETERMINE THE PROBLEM. NO REPAIRS HAVE BEEN ATTEMPTED.

2003 JAGUAR VDP BRAKE AND GAS PEDAL ARE TO CLOSE TOGETHER. *TS ***NAR*** THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, HE ALSO HIT THE ACCELERATOR AND AS A RESULT HE HAD AN ACCIDENT. THE CONSUMER DIDN'T STATE IF THERE WAS DAMAGE TO THE VEHICLE. *JB

WHEN I PRESS ON THE BRAKE TO STOP, THE CAR ACCELERATES. THE HARDER I PRESS ON THE BRAKE THE MORE THE CAR WANTS TO ACCELERATE. I HAVE HAD AT LEAST SIX INCIDENCES OF THIS SITUATION IN THE COURSE OF APPROXIMATIONS FOUR MONTHS. WHEN I BROUGHT THE CAR INTO JAGUAR SERVICE THE FIRST TIME THEY RETURNED THE CAR TO ME SAYING THAT "THERE IS NOTHING WRONG WITH THE CAR". WHEN I BROUGHT THE CAR TO THEM THE SECOND TIME, I WAS VERY SPECIFIC ABOUT HOW THE PROBLEM DEVELOPED. AFTER FOUR DAYS IN THE SHOP THEY WERE ABLE TO DETERMINE THAT THE ACCELERATOR BRACKET EXTENDS BEYOND THE AREA OF THE ACCELERATOR TO THE LEFT AND THEREFORE CAN AT TIMES INTERFERE WITH THE BRAKE PEDAL. JAGUAR CLAIMS THAT THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, ALTHOUGH I WAS ABLE TO FIND AT LEAST ONE OTHER PERSON, ON AN INTERNET WEBSITE, "MYCARSTATS.COM", WHO IS EXPERIENCING THE SAME PROBLEM. I INFORMED JAGUAR THAT I AM HOLDING THEM RESPONSIBLE FOR ANY DAMAGES CAUSED BY THIS DEFECT. THEY HAVE NOW KNOW ABOUT THE CAUSE OF THE PROBLEM SINCE AT LEAST SINCE FEBRUARY 22, 2006.*JB THE HEAD LIGHTS WERE AIMED TOO HIGH. UPDATED 03/22/06. *JB

WINDSHIELD WIPERS SUDDENLY STOPPED WORKING IN THE MIDDLE OF RAIN STORM CAUSING ME TO LOSE VISIBILITY. NO WARNING - THE WIPERS JUST STOP AS THE NUT HOLDING THE WIPER ARM HAS BECOME LOOSENED/STRIPPED. TWO PREVIOUS TIMES THIS HAS BEEN REPAIRED. THIS IS A DESIGN DEFECT. *NM

THIS IS THE THIRD TIME I'VE HAD A PROBLEM WITH MY 2000 JAGUAR S. 1ST WAS IN MAY 2005 WHILE PARKED ON A SLIGHT INCLINE IN MY DRIVEWAY THE CAR WOULD NOT SHIFT OUT OF PARK. AFTER IT SET FOR A WHILE, IT SHIFTED INTO DRIVE. THE SAME THING HAD HAPPENED A FEW MONTHS EARLIER WHEN THE CAR WAS BEING INSPECTED. THIS TIME IT WAS NOT ON AN INCLINE, BUT THE SERVICE TECHNICIAN HAD A HARD TIME BACKING IT OUT OF THE SERVICE BAY. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE HAND SELECTOR LEVER, GEARS, CABLE GEAR ASSEMBLY. IN AUGUST 2005 SAME PROBLEM HAPPENED AGAIN IN MY DRIVEWAY. THIS TIME WHEN TAKING IT TO THE DEALERSHIP, THEY REPLACED A MISSING BOLT WHERE TRANSMISSION SHIFT CABLE BOLTS TO TRANSMISSION. NOW THAT THE CAR IS NO LONGER UNDER WARRANTY, THE SAME THING HAPPENED AGAIN ON 2/25/06 IN MY DRIVEWAY. "SHAKING" THE CAR BACK AND FORTH DID SOMETHING AND I WAS ABLE TO GET IT OUT OF PARK, BUT THE ONLY GEAR IT WOULD GO IN WAS A "MANUAL 2ND" AND REVERSE. I'VE CALLED JAGUAR CUSTOMER COMPLAINT LINE AND THE DEALERSHIP. I WAS TOLD BY CUSTOMER SERVICE THAT THE ORIGINAL REPAIR FROM MAY '05 HAS A ONE YEAR WARRANTY SO IT SHOULD BE COVERED. HOWEVER, I DON'T KNOW IF I'LL BE ABLE TO DRIVE THE CAR TO THE DEALERSHIP AND SHE COULD NOT AUTHORIZE TOWING. I REALLY BELIEVE ODI SHOULD LOOK INTO THIS PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT.*JB