JAGUAR Complaints

I SIGNED A 36 MONTH LEASE CONTRACT AND TOOK DELIVERY OF A 2004 JAGUAR X-TYPE FROM JAGUAR OF NOVI ON 3/15/04. AT APPROXIMATELY 6,700 MILES/3 MONTHS, THE CAR BEGAN TO EXPERIENCE A PROBLEM WHERE THE VEHICLE, WHEN TRAVELING AT SPEED, WILL GO INTO SAFE MODE WHICH CAUSES THE CAR TO LURCH AND SURGE UNTIL IT CAN BE DRIVEN TO THE SHOULDER TO TURN THE VEHICLE OFF. ONCE RESTARTED, THE CHECK ENGINE LIGHT WILL COME ON BUT OCCASIONALLY, WILL NOT STAY ON. THE CAR WAS TOWED TO JAGUAR OF NOVI WHERE IT WAS REPAIRED SUBSEQUENT TO THIS INITIAL REPAIR THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP, MOSTLY VIA A TOW TRUCK A TOTAL OF 14 TIMES FOR THE IDENTICAL PROBLEM ALL OF WHICH ARE FULLY COVERED BY THE MANUFACTURER WARRANTY. I HAVE TAKEN LEGAL ACTION AT THIS POINT AND HAVE SIGNED AN AGREEMENT FOR SETTLEMENT UNDER THE CONSUMER LEMON LAW. THE REASON I AM FILING MY COMPLAINT IS THIS: MY VEHICLE POSES A SAFETY ISSUE. EVERY TIME I AM TOLD BY THE DEALERSHIP THAT MY VEHICLE IS REPAIRED AND READY TO BE PICKED UP, I DRIVE THE CAR FOR 50 MILES OR LESS AND THE CAR GOES INTO THE SAFE MODE AND I AM FORCED TO ABRUPTLY GET OFF THE ROAD OR RISK CAUSING AN ACCIDENT. I CONTINUOUSLY COMPLAINED TO THE DEALERSHIP, WHOSE ANSWER WAS,YOUR VEHICLE IS UN-FIXABLE. THEY STATE THEY CAN REPLACE PARTS (WHICH EVERY TIME IT IS IN, THE PARTS LIST IS NUMEROUS) BUT CANNOT PINPOINT THE PROBLEM, NOR GUARANTEE THAT THE PROBLEM WILL NOT RECUR. AT THIS POINT, I HAVE PICKED UP MY VEHICLE, BUT AM AWAITING THE DATE THAT JAGUAR CARS WILL TAKE MY CAR BACK AND SETTLE MY CASE. I AM REQUESTING THAT THE ISSUE BE INVESTIGATED, SINCE I FEEL THAT MY SAFETY IS COMPROMISED AND THEY KNOWINGLY RELEASE MY VEHICLE UN-REPAIRED. AGAIN, I AM PURSUING THIS CASE UNDER THE LEMON LAW AND WOULD REQUEST THAT YOUR INVESTIGATION BE PERFORMED IN A MANNER THAT WOULD NOT HARM THAT CASE. *JB

2003 S TYPE WOULD NOT START, TURN SIGNAL STUCK, TRUNK LIGHT INOPERABLE. RAIN SENSORS ARE INOPERABLE. *TS ***NAR*** THE DEALER REPLACED THE BATTERY, TURN SIGNAL AND TRUNK SWITCH. THE RAIN SENSOR WAS INOPERABLE. THE ENGINE MALFUNCTION WARNING LIGHT ILLUMINATED. DURING DIAGNOSTIC THE TECHNICIAN FOUND ENGINE MISFIRE CODES. THE ENGINE WAS REPAIRED PER BULLETIN S303-21. THE EMERGENCY BRAKE FAILED. THE EMERGENCY BRAKE CONTROL MODULE WAS REROUTED PER THE RECALL. RIGHT HAND INDICATOR FAILED. THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED AS WELL AS THE PARKING BRAKE WARNING LIGHT. *NM

WOW, IT IS REASSURING TO KNOW THAT I AM NOT ALONE IN MY COMPLAINT ABOUT A FAULTY PARK PAWL ALTHOUGH YOU WOULD NEVER KNOW IT BY THE WAY I HAVE BEEN TREATED BY THE DEALERSHIP AND THE MANUFACTURER! BASICALLY, I'VE BEEN TOLD THAT SINCE THE CAR IS NO LONGER UNDER THE ORIGINAL WARRANTY, A MANUFACTURING MALFUNCTION/FLAW IS MY PROBLEM EVEN THOUGH I HAVE AN EXTENDED WARRANTY PLAN AND AN INVOICE FROM A PRIOR SERVICE INDICATING THAT THE PARK PAWL IS FAULTY. THE PROBLEM WAS SUPPOSED TO HAVE BEEN TAKEN CARE OF AT THAT JUNE 16, 2005, SERVICE. HOWEVER, THE SAME PROBLEM RECURRED IN JANUARY 2006, COSTING ME $1577 TO HAVE IT FIXED. THE LAST TIME I HAD A PROBLEM WAS WHEN I PARKED MY CAR ON THE UPSLOPE OF A DRIVEWAY. WHEN I ATTEMPTED TO TAKE THE CAR OUT OF PARK, THE PARK PAWL WOULD NOT RELEASE NO MATTER WHAT I DID. AFTER TRYING UNSUCCESSFULLY SEVERAL TIMES TO MOVE THE LEVER, IT BROKE. AAA WAS UNABLE TO DO ANYTHING AND I HAD TO WAIT UNTIL THE FOLLOWING DAY FOR A MECHANIC AND FLATBED TOW TRUCK TO COME OUT FROM THE DEALERSHIP TO REMOVE THE CONSOLE AND RELEASE THE PARK PAWL. IT HAS SINCE BEEN REPLACED..............AT MY EXPENSE. I HAVE WRITTEN LETTERS TO THE PRESIDENT OF JAGUAR CARS, THE CHIEF EXECUTIVE OFFICER AND CHAIRMAN OF THE BOARD OF FORD MOTOR COMPANY AS WELL AS ITS BOARD OF DIRECTORS AND TO THE GENERAL MANAGER OF THE DEALERSHIP. NO ONE IS WILLING TO ACCEPT RESPONSIBILITY FOR THE REPLACEMENT/REPAIR. IS THERE NO RECOURSE FOR THE CONSUMER EVEN THOUGH IT IS UNDER AN EXTENDED WARRANTY AND THE MANUFACTURER IS AWARE THAT THERE SEEMS TO BE AN ONGOING PROBLEM WITH THIS SPECIFIC PART ESPECIALLY SINCE IT WAS BROUGHT TO THEIR ATTENTION SEVERAL YEARS AGO AS NOTED ON THE NHTSA WEBSITE? HOW DO I RECOUP AN EXPENSE THAT I FEEL I SHOULD NOT BE RESPONSIBLE FOR? *JB

I WAS PULLING INTO A PARKING SPACE IN FRONT OF A DRUG STORE. WHILE MANEUVERING THE CAR BETWEEN THE LINES, MY FOOT WAS ALREADY PARTIALLY ON THE BRAKE. THEN THE CAR ACCELERATED MORE AND THE BRAKES WENT TO THE FLOOR. THUS THE CAR SURGED OVER THE CURB AND INTO THE WALL. THERE WAS NO CONTROL TO THIS CAR AT ALL. ESTIMATED DAMAGE TO THE CAR IS $6800.00 AN INSURANCE CLAIMS PERSON WILL BE CHECKING OUT THE BRAKES AND ALSO REASON FOR CAR ACCELERATION. CAR MAY HAVE TO BE TOWED TO THE DEALER FOR FURTHER INVESTIGATION ONCE THE BODY REPAIRS ARE MADE. *NM

2004 JAGUAR S-TYPE NEEDED NEW BRAKES WITH 30,000 MILES ON THEM AND TIRES NEEDED TO BE REPLACED. *TS THE ABS LIGHT HAD ILLUMINATED, A WIPER MOTOR WAS INSTALLED AND THE REAR BRAKE LINE AND ROTORS WERE REPLACED. *JB

OUR 2002 JAGUAR S TYPE WITH 44,000 MILES HAS TRANSMISSIONS PROBLEMS. WE CONTACTED THE DEALER ON SEVERAL OCCASIONS AND THEY WILL NOT STAND BY THEIR VEHICLE. THERE HAVE BEEN NUMEROUS COMPLAINTS REGARDING TRANSMISSIONS PROBLEMS WITH THE COMPANY. WE NEED HELP GETTING THIS PROBLEMS SOLVED. WHY SHOULD I HAVE TO SPEND THOUSANDS OF DOLLARS TO FIX. THIS IS A $60,000 VEHICLE. HELP. *JB

1998 JAGUAR XJ8L CAR WOULD STALL WHILE DRIVING, WINDSHIELD WIPERS WOULD STOP AND START,HEAD LIGHTS WOULD GO OFF,INTERMITTENTLY. THIS MADE THE CAR UNSAFE TOP DRIVE. I BOUGHT THE CAR USED AND I DIDN'T KNOW ABOUT THE PROBLEM. WHEN THE PROBLEM STARTED I THOUGHT IT WAS A COMPUTER BOOT PROBLEM SO I TURNED THE CAR OFF AND THE PROBLEMS SEEMED TO DISAPPEAR. I FOUND THAT THE PROBLEM WOULD COME AND GO AND WAS SO INTERMITTENT IT COULD NOT BE PICKED UP WHILE AT THE CAR SHOP, DOWNTOWN JAGUAR IN MINNEAPOLIS, MN. I AM A CONTROLS ENGINEER AND THOUGHT THAT I WOULD TROUBLE SHOOT THE PROBLEM. I PURCHASED FROM THE INTERNET THE ELECTRICAL SCHEMATICS FOR THIS CAR. I FOUND THAT ALL OF THE SYSTEMS HAD A COMMON SOURCE. THIS SOURCE WAS A COMPUTER LOCATED UNDER THE DASH BEHIND THE GLOVE COMPARTMENTED WAS CALLED BODY PROCESSOR MODULE OR BPM. IT WAS SEALED AND KNOT OPENED. IT WAS MANUFACTURED IN SOUTH AMERICA BY FORD MOTOR COMPANY. I FOUND ON THE UNDER SIDE OF THE CIRCUIT BOARD, SOLDER FLASHING WHICH IS SUPPOSED TO BE BLOWN OFF AT THE END OF ITS SOLDER BATH. THIS BOARD SHOULD HAVE BEEN CLEANED AS WELL BUT IT STILL HAD LARGE AMOUNTS OF SOLDER FLUX WHICH ACTED LIKE GLUE AND KEPT THE SOLDER BALLS IN A SEMI STABLE CONDITION. I CLEANED THE CIRCUIT BOARD WITH A APPROVED CIRCUIT BOARD CLEANER, THEN USED A SOFT BRUSH TO REMOVE ANY ADDITIONAL SOLDER BALLS. I HAD FOUND AN ESTIMATED FIVE HUNDRED TO A THOUSAND SMALL SOLDER BALLS SOME SO SMALL THAT THEY WERE .005 INCHES IN SIZE TO .125 INCHES. WHEN I REMOVED THESE SOLDER BALLS I HAD KNOW FURTHER OCCURRENCES OF SIMILAR PROBLEMS. I REPORTED THIS TO JAGUAR OVER THE INTERNET AND THEY REPLIED WITH AN ANSWER THAT IT WAS KNOT THEIR PROBLEM DO TO THE FACT THE WARRANTY HAD EXPIRED. I FOUND THAT OTHER PEOPLE WERE EXPERIENCING THIS SAME PROBLEM WHEN I DID A SEARCH ON THE INTERNET. I THINK THIS IS A SERIOUS PROBLEM AND IT IS A MANUFACTURE??S DEFECT. IF YOU FIND THIS TO BE THE CASE FOR OTHER JAGUARS. PLEASE LET EVERYONE KNOW SO THEY DON'T HAVE A DANGEROUS ACCIDENT.*JB

LTR FM (CA) RE A DEFECTIVE PLASTIC TIMING CHAIN TENSIONER INSTALLED IN THEIR 1999 JAGUAR XJ8. *TS THE CONSUMER STATED THE VEHICLE WAS NOT PROPERLY MAINTAINED PRIOR TO PURCHASING IT. THE CONSUMER WAS TOLD THERE WAS OIL SLUDGE BUILD UP IN THE ENGINE. *JB

FIRST START UP ONTO HIGHWAY AFTER BRIEF WARM UP OF 3 MINUTES. VEHICLE WENT INTO LIMP MODE AFTER HEARING A BRIEF HOWLING NOISE FROM TRANSMISSION. DASH INDICATORS READ: ENGINE SYSTEM FAILURE, DCS SYSTEMS FAILURE AND TRANS FAILURE. RED AND AMBER LIGHTS IN CENTER CAME ON. PARKED IN REST AREA IN N. SHIFTED BACK INTO DRIVE AND THERE WAS A VERY LOUD ENGAGEMENT OF TRANSMISSION THAT JERKED VEHICLE. VEHICLE'S WARRANTY TO EXPIRE IN 2 WEEKS. VEHICLE STILL AT SHOP WAITING FOR DIAGNOSTICS CHECK. *JB

AT 37,092 THE THERMOSTAT FROZE, BLOWING THE RADIATOR HOSE. AT 52,058 ANOTHER THERMOSTAT FROZE, BLOWING THE RADIATOR. WAS TOLD BY JAGUAR SERVICE THAT THESE FREEZE, AND I SHOULD BRING MY JAGUAR IN EVERY 16,000 MILES JUST TO BE CERTAIN. WHEN RADIATOR HOSE BLOWS, NO TELLING WHERE WE MIGHT BE AND SITUATION COULD BE DANGEROUS. *NM