JAGUAR Complaints

THE CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. WHEN THE FORWARD DRIVE GEAR WAS SELECTED AND THE VEHICLE WAS IN DRIVE OR STATIONARY, THE GEAR BOX COULD POTENTIALLY SELECT THE REVERSE GEAR WITHOUT NOTICE. *AK *SC *JB

MY LOW (20,000) MILEAGE BUT OUT-OF-WARRANTY CAR UNEXPECTEDLY (NO WARNING WHAT SO EVER) THREW ITS TIMING CHAIN, RESULTING IN DAMAGE TO THE CHAIN AND MORE IMPORTANTLY, TO THE ENGINE. A DAMAGED ENGINE WILL COST MORE THAN $10,000 TO REPLACE. BASED ON WEB RESEARCH, ITS A NOT-UNCOMMON PROBLEM (WITH THE TIMING CHAIN) THAT OTHER OWNERS OF THIS VEHICLE HAVE SUFFERED, REGARDLESS OF SERVICE AND MAINTENANCE, WHICH THE COMPANY REFUSES TO ACKNOWLEDGE AND ADDRESS. THE MANUFACTURER HAS SERVICE ADVISES THAT RECOGNIZE THE PROBLEM BUT STILL THEY REFUSE TO TAKE RESPONSIBILITY BEYOND STANDARD WARRANTY. *JB

VEHICLE IS NOT GETTING TRACTION ON SLIPPERY ROADS AS WELL AS A NOISE COMING FROM THE TRANSMISSION.*MR THE CONSUMER RECEIVED A TRANSMISSION RECALL BUT IT DOESN'T SEEM TO BE RELATED TO THE TRACTION PROBLEM. *NM

WHILE DRIVING ENGINE EXPLODED. AS A RESULT, THE WINDOWS BEGAN TO FOG UP. THE CAUSE HAS NOT BEEN DETERMINED. *AK

HAVE EXPERIENCED SEVERAL OCCURRENCES OF POWER TRAIN SHUTDOWN TO DO ELECTRONICS ON 2002 JAGUAR X TYPE VIN # [XXX]...THIS OCCURS IN MOVING TRAFFIC AT ALL SPEEDS. REPRESENTS A SERIOUS SAFETY ISSUE. I HAVE ASKED JAGUAR MOTOR CO TO REPLACE THE VEHICLE...THEY CLAIMS IT HAS BEEN REPAIRED. NOT THE CASE AS THE MALFUNCTION HAS OCCURRED SEVERAL TIMES WHICH RESULTED IN MAIN HARNESS & ECU REPLACED... *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I LEASED A NEW 2004 JAGUAR X TYPE FROM SHELTON JAGUAR IN NAPLES, FLORIDA IN LATE MARCH. I NOTICED A SHUDDER IN THE STEERING WHEEL AND WENT INTO THE DEALERSHIP TO REPORT IT. I SPOKE TO THE SERVICE MANAGER ON APRIL 15TH AND HE SAID THAT IT WAS NORMAL FOR THIS TYPE OF VEHICLE. LATER THE SAME DAY, AS I WAS TURNING LEFT AT AN INTERSECTION, I HEARD A LOUD BANG AND IT SOUNDED LIKE SOMETHING DROPPED OFF THE BOTTOM OF MY VEHICLE. I STOPPED AND LOOKED UNDER THE CAR AND SAW A LARGE PIECE OF METAL DRAGGING FROM MY CAR TO THE PAVEMENT. A POLICEMAN CAME ALONG AND MADE ME MOVE MY CAR INTO A NEARBY PARKING LOT. I DID SO WITH GREAT RESERVATIONS BECAUSE THE DRAGGING METAL WAS MAKING SPARKS AS I DROVE. WHEN THE POLICEMAN LOOKED UNDER MY CAR IN THE PARKING LOT, HE SAID THAT THE GAS TANK HAD FALLEN AND WAS RESTING ON THE PIECE OF METAL THAT WAS DRAGGING ON THE GROUND. I CALLED JAGUAR ROADSIDE SERVICE AND THEY SENT A FLATBED TRUCK, WHO REFUSED TO LOAD MY CAR BECAUSE IT WAS TOO DANGEROUS. THE DEALERSHIP WAS CLOSED SO JAGUAR TOLD ME TO LEAVE MY VEHICLE IN THE PARKING LOT AND TAKE A CAB HOME, WHICH I DID. THE NEXT MORNING I CALLED THE DEALERSHIP AND THEY RECOVERED MY CAR. THEY REPAIRED IT BUT I WANTED A NEW CAR AS I WAS WORRIED ABOUT THE SAFETY OF DRIVING THIS ONE. THEY REFUSED TO GIVE ME ONE. IT WAS IN THEIR SHOP FOR A WEEK AND THEY HAD TO REPLACE THE DRIVESHAFT AS WELL AS SECURE THE BRACE FOR THE GAS TANK. *LA

AFTER SPOTTING FLUID ON THE FLOOR, I CHECKED THE LEVELS IN THE CAR AND FOUND THAT THE POWER STEERING FLUID WAS LOW. AFTER FILLING THE PS RESERVIOR, I TOOK THE CAR TO THE NEAREST FORD DEALER, SINCE THE JAGUAR DEALER WAS 225 MILES AWAY. THEY FOUND A LEAK IN THE HIGH PRESSURE POWER STEERING HOSE. I WAS TOLD IT WAS A GOOD THING I DIDN'T DRIVE IT VERY FAR, SINCE IT COULD HAVE CAUSED THE PUMP AND RACK-AND-PINION STEERING TO FAIL. A REPLACEMENT HOSE WAS INSTALLED, BUT IT WAS A NEW DESIGN THAT, COINCIDENTALLY, ROUTED THE HOSE AWAY FROM THE ENGINE MOUNT, WHICH WAS WHERE THE OLD HOSE HAD WORN THROUGH A FELT PAD AND STARTED TO LEAK. I CONTACTED JAGUAR REGARDING MY CONCERNS WHY THE DEALERS OR OWNERS WERE NOT ADVISED OF THIS POTENTIAL PROBLEM, AND THEY TOLD ME THE DESIGN CHANGES ON THE HOSE WERE PROPRIETARY, GIVING ME NO REASON WHY THE HOSE WAS RE-ROUTED AROUND THE PROBLEM AREA. THE COST OF THE HOSE REPLACEMENT WAS $412.94. *MR

WHILE DRIVING AT APPROXIMATELY 65 MPH VEHICLE WAS HIT BROADSIDE. UPON IMPACT, SIDE AIR BAGS FAILED TO DEPLOY. *AK

VEHICLE STALLED AND COASTED TO A STOP WHILE DRIVING AT 65 MPH. PUSHING THE ACCELERATOR DURING THIS TIME WAS TOTALLY INEFFECTIVE. *AK

WHILE ATTEMPTING TO ACCELERATE AT ANY SPEED VEHICLE WOULD NOT ACCELERATE. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER ON THREE SEPARATE OCCASIONS, BUT PROBLEM RECURRED. *AK