JAGUAR Complaints

CAR LOST POWER WHILE TRAVELLING ON HIGHWAY. ALL WARNING LIGHTS FLASHING RED. *LA

LETTER SENT IN RESPONSE TO THE LETTER FORWARDED FROM LORRAINE GUBERNIK WITH JAGUAR CARS DATED AUG. 25. *LA CONSUMER NOTICED A DISTINCT SHIMMY IN THE STEERING WHEEL WHEN THE VEHICLE REACHED APPROX. 64 MPH OR GREATER. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR REPAIRS ALONG WITH OTHER CONCERNS. WHEN THE CONSUMER PICKED UP THE VEHICLE, HE NOTICED ONLY ONE OF THE FEW ITEMS WERE ADDRESSED. THE CONSUMER MADE ANOTHER APPOINTMENT AT WHICH TIME THE OTHER MINOR PROBLEMS WERE ADDRESSED. THE SHIMMY IN THE STEERING WHEEL STILL EXISTED. THE MECHANIC THEN RECOMMENDED DRIVING IT FOR A WEEK LETTING THE TIRES/CAR WARM UP HOPING THE SHIMMY WOULD DISSIPATE. THE CONSUMER AGREED WITH THE UNDERSTANDING THAT IF IT DIDN'T WORK, HE WOULD TAKE FURTHER STEPS TO CORRECT THE PROBLEM. THE SHIMMY DIDN'T GO AWAY, IN FACT, IT WAS OCCURRING AT SPEEDS BETWEEN THE LOW 40'S TO MID 60'S. NEW WHEELS WERE ORDERED AND PLACED ON THE VEHICLE. THIS DIDN'T CORRECT THE PROBLEM EITHER. CONSUMER REQUESTED ANOTHER JAGUAR WITH ALL THE SAME COMPONETS TO REPLACE HIS VEHICLE THAT HE FEELS COULDN'T BE REPAIRED. *PH THE CONSUMER WAS TOLD THE STEERING RACK WOULD BE REPLACED, HOWEVER THE DEALERSHIP CONTINUED TO GIVE THE CONSUMER THE RUN A ROUND REGARDING THE AVAILABILITY OF THE PART. *JB *JB

WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE STALLED AND CAUSED THE DRIVER TO LOSE CONTROL. *AK *PH *NLM

DURING THE AFTERNOON SUN WINDSHIELD HAS A CRYSTALLINE APPEARANCE. IT LOOKS LIKE DIAMONDS, IT'S WITHIN THE GLASS. IT DEPENDS ON THE ANGLE OF THE SUN. SPOKE WITH JAGUAR USA AND THE SERVICE MANAGER, AND NOTHING HAS BEEN RESOLVED. ALL WINDOWS ARE COMING OUT THIS WAY.*AK

VEHICLE1996 JAGUAR VANDEN PLAS VIN#[XXX] PROBLEMFAILURE OF WINDSHIELD WIPER/WASHER CAUSEBROKEN WIRE AT CRIMPED JUNCTION IN WIRING HARNESS THAT SUPPLIED POWER TO CONTROL SWITCH I HAD HOPED TO BE ABLE TO GET A PHOTOMICROGRAPH OF THE FAILED WIRE. OF THE SEVEN STRANDS IT APPEARS THAT 3 OR 4 MAY HAVE BEEN TRIMMED LEAVING 2 OR 3 STRANDS TO CARRY THE CURRENT. ADJACENT WIRES SHOW DAMAGE FROM HEAT. ON TWO WIRES THE INSULATION IS CRACKED SUFFICIENTLY SO THAT THE WIRE STRANDS ARE VISIBLE. THIS HARNESS IS SUBJECT TO VARIOUS DEGREES OF FLEXURE AS THE STEERING COLUMN LIFTS AND RETRACTS FROM THE PROGRAMMED DRIVERS POSITIONS. THE FAILURE WAS 2.1 [55 MM] FROM THE 10 PIN CONNECTOR THAT IS RIGIDLY CLIPPED IN PLACE. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

UNDERCARRIAGE IMPACT CAUSED THE DRIVER'S SIDE AIRBAGS TO DEPLOY. *MR THE CONSUMER STATED HE RAN OVER AN OBJECT IN THE ROAD, POSSIBLY A ROCK OR A PIECE OF CONCRETE ABOUT THE SIZE OF A FOOTBALL WHICH CAUSED THE DRIVER'S SIDE AIR BAG TO DEPLOY. *SCC *JB

WHILE THE BRAKES WERE BEING PRESSED THE BRAKE PEDAL AND STEERING WHEEL WOULD SHAKE AND VIBRATE HEAVILY. THE DRIVER CONTACTED WITH THE DEALER ON THREE SEPARATE OCCASIONS BUT THE PROBLEM STILL OCCURS. *AK *NLM

MY 1998 JAGUAR XJ8L STALLED AT HIGH SPEED (70 MPH) ON THE FREEWAY FOR THE THIRD TIME IN THE LAST SIX MONTH WITH NO WARNING. THIS CAUSE ME TO HAVE VERY LITTLE CONTROL OVER MY CAR. I WAS ABLE TO STOP THE CAR AND RESTART WITH NO PROBLEM. I CHECKED AN INTERNET SITE WHICH HAS A FORUM DOCUMENTING THIS PROBLEM. THIS IS A SERIOUS PROBLEM ON THE FREEWAY. VERY SCARY.

PURCHASED A 2000 S-TYPE JAGUAR TO FIND THAT THERE IS A DESIGN FLAW. AS A PREVIOUS AUTOMOTIVE ENGINEER, I CAN'T BELIEVE THAT THIS CAN BE ALLOWED TO EXIST. I PARKED MY CAR ON AN INCLINE AND WHEN I TRIED TO LEAVE I COULD NOT PUT IT INTO 'REVERSE', OR ANY GEAR. I PULLED ON THE SHIFTER THUS BREAKING A PIN, CAUSING THE SHIFTER TO 'FREE' FLOAT. I CALLED JAGUAR'S CUSTOMER CARE, WHICH IS GREAT, AND FOUND THAT THEY WERE GOING TO HAVE TO TOW MY CAR TO THE DEALERSHIP. DURING THE PROBLEM SOLVING QUESTIONS THEY ASKED, THEY STATED "WAS I ON AN INCLINE". I RESPONDED "YES". THEY THEN PROCEEDED TO INFORM ME THAT THE "FIX" WAS TO GET OUT OF THE CAR AND ROCK IT BACK AND FORTH TO RELEASE THE PRESSURE ON THE TRANSMISSION/SHIFTER. THAT ON INCLINES THE CAR WILL GET STUCK, SO GET OUT AND PUSH IT. MY CAR HAD THE SHIFTER COMPLETELY REPLACED AND THE DEALER WAS AWARE OF THIS ISSUE WITH THIS CAR. SINCE THEN I'VE HAD THIS HAPPEN 2 MORE TIMES. I WAS TOLD TO PUT ON THE PARKING BRAKE THEN SHIFT TO PARK WHILE ON ANY TYPE OF INCLINE (> A FEW DEGREES). I'VE HAD THAT TOLD TO ME BY THREE JAGUAR CUSTOMER SERVICE SPECIALISTS. I LOVE THIS CAR. WHY CAN'T THEY FIX THIS! IT'S EMBARRASSING AND DANGEROUS! SOMEONE CAN BE SERIOUSLY HURT. *JB

PROBLEM WITH VEHICLE'S THROTTLE PLATE.*MR CONSUMER EXPERIENCED THIS FAILURE TWICE WHILE TRAVELING ON THE HIGHWAY. VEHICLE COMPLETELY LOST ALL POWER. THE FIRST REPAIR FAILED AFTER THE YEAR WARRANTY EXPIRED ON THE THROTTLE PLATE. THE SECOND REPAIR FAILED AND THE CONSUMER HAD TO REPLACE THE THROTTLE PART FOR $1800. *PH *JB