JAGUAR Complaints

WHILE DRIVING 20 MPH THE VEHICLE STALLED AND WOULD NOT SHIFT OR RESTART. THE CAUSE OF THE PROBLEM HAS NOT BEEN DETERMINED. *AK

ON 2 SEPARATE OCCASIONS VEHICLE EXPERIENCED BRAKE FAILURE. WHEN BRAKE PEDAL WAS DEPRESSED IT WENT TO THE FLOOR, BUT THE VEHICLE DIDN'T STOP. CURRENTLY, VEHICLE IS BEING SERVICED BY THE DEALERSHIP. CORRECT MODEL XJ8 2004.*AK

ON AUGUST 12, 2003 WHILE PARKED ON A SLIGHT INCLINE, THE CAR WOULD NOT GET OUT OF GEAR. THIS HAD OCCURRED ONCE BEFORE, HOWEVER, ANOTHER JAGUAR OWNER HAD THIS PROBLEM AND REPORTED SHE CALL A TOW TRUCK AND WHEN THE CAR WAS REMOVED FROM THE INCLINE THE CAR WENT INTO GEAR. SO, WHEN IT FIRST HAPPENED TO ME, WHICH WAS A COUPLE OF WEEKS PRIOR TO 08-12-03, I PUSHED IT, IT ROLLED AND WENT INTO GEAR. WELL, THE NEXT TIME IT HAPPENED IT WOULDN'T GET INTO GEAR, AND THE GEAR SHIFTER BROKE. NOW, THE CAR WOUJLD GO INTO GEAR AND NOT MOVE AT ALL. HAD TO CALL A TOW TRUCK ON THAT SATURADAY TO BE TOWED TO THE SERVICE CENTER. WELL, TODAY IS AUGUST 18, 2003 I AM REPORTING THIS. THE CAR IS STILL IN THE SHOP. THERE WAS A "BACKLOG" PER THE SERVICE CENTER FOR THIS PART. THE "GEAR SHIFTER" AND/"TRANSMISSION SHIFTER". IN PLAIN COMMON SENSE IF PARTS OF THIS NATURE ARE ON SUCH A BACKLOG, THEN I WOULD ASSUME THERE IS A PROBLEM WITH THE ISSUE OF THE TRANSMISSION IN THIS MODEL JAGUAR. WE NEED SATISFACTION AS A CONSUMER. I EVEN HAVE EXTENDED WARRANTY WITH "SMARTCHOICE 2000", AND THEY ARE IN LIQUIDATION. THE SERVICE CENTER IS TELLING ME I AM NOT INSURED AND I HAVE A CONTRACT STATING SO. THAT IS ANOTHER ISSUE THAT WILL BE COMPLAINED ABOUT.*AK

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH CONTINENTAL TIRE CONTOUR, DOT LMT4AXBU1502. ALSO WHILE HIS WIFE WAS DRIVING THE TIRE WENT FLAT, AND WHEN SHE EXITED THE VEHICLE THE TIRE HAD NO SIDEWALLS. MANUFACTURER WAS CONTACTED.*AK SIDEWALL SEPARATED WHICH CAUSED WHEEL TO BEND. *PH *JB

EMAIL FWD FM ROGER W. JOHNSON (TX) RE DEFECTIVE AUTOMATIC SEAT BELTS IN HIS 1989 JAGUAR XJS, REQUESTS A DEFECT INVESTIGATION FOR POSSIBLE RECALL.*MR THE VEHICLES AUTOMATIC SEAT BELTS HAVE FAILED SIX TIMES SINCE THE CONSUMER OWNED THE VEHICLE. EACH TIME THE MANUFACTURER REPAIRED OR REPLACED THE MECHANISM. THE LAST FAILURE OCCURRED OVER A YEAR AGO AND IS NOT REPAIRABLE DUE TO NON-AVAILABILITY OF PARTS. THE DEALER STATED THAT THERE WAS A BACKLOG OF CONSUMERS WITH SIMILAR PROBLEMS. *PH *NLM

DEALER REPLACED HEAD GASKET. AT VERY LOW MILES. CONSUMER STATED, THIS VEHICLE EVERY MONTH HAS HAD ONE PROBLEM. *AK

CONSUMER WAS UNABLE TO ENGAGE THE SHIFT LEVER INTO DRIVE. VEHICLE WAS TOWED TO THE DEALER. *AK

WHILE DRIVING AT 60 MPH BRAKE SYSTEM FAILURE, WARNING LIGHT CAME ON. ALSO, VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE WHEN BRAKES WERE DEPRESSED. THIS WAS CAUSED BY A BRAKE FLUID LEAK. *AK

1998 JAGUAR VAN DAN PLAS HAS A SEVERE DEFECT. CAR STALLS WHILE DRIVING AND ENGINE LOOSES ALL POWER. ALSO THE DRIVE BELT SHUTS DOWN AFTER COMPUTER CHIP FAILURE CAUSING OVER HEATING AND DISCHARGING OF BATTERY. EVEN AFTER REPLACEMENT OF THE CHIP, THE SAME OCCURS AFTER SOME MILES. LEFT HEADLIGHT KEEPS ON BURNING OUT. *NLM

I PARKED 2000 S-TYPE JAGUAR ON HILL AND DUE TO FAULTY SHIFTER, THE GEAR SHIFT BECAME JAMMED IN PARK . I CALLED JAGUAR ASSISTANCE & WAS TOLD I SHOULD HAVE PULLED UP THE HANDBRAKE BEFORE I PLACED MY CAR IN PARK. I ASKED IF THIS WAS IN THE OWNER'S MANUAL & WAS TOLD NO. THEY ALSO SAID I COULD HAVE GOTTEN SOMEONE TO PUSH THE CAR FROM THE BACK & IT WOULD HAVE POPPED INTO GEAR. BY THIS TIME I AM APPALLED TO FIND THAT THE CUSTOMER MUST GO THROUGH ALL OF THIS AGONY TO GET A LUXURY CAR INTO GEAR! OBVIOUSLY, THEY HAVE THOROUGHLY RESEARCHED METHODS TO CORRECT THIS PROBLEM AFTER IT OCCURS. THIS LEAD ME TO QUESTION IF A RECALL HAD EVER BEEN DONE TO CORRECT THIS DEFECT THAT IS PREVALENT IN 2000 S-TYPES OR IF A LETTER HAS BEEN SENT TO THE CUSTOMERS EXPLAINING THERE ARE SPECIAL PROCEDURES THAT ONE MUST FOLLOW TO PREVENT YOUR JAG FROM BEING STUCK IN PARK ON A HILL. I WAS NEVER NOTIFIED OR INFORMED THAT I MUST PULL UP THE HANDBRAKE BEFORE I PLACE THE CAR IN PARK. IT IS NOT FAIR TO PLACE THE BURDEN OF FIXING THIS PROBLEM UPON THE CUSTOMER. WHETHER I PARKED ON A HILL OR ON A FLAT LEVEL, MY CAR SHOULD GO INTO GEAR WITH NO PROBLEM. BEFORE I COULD GIVE THE MAKE & MODEL OF MY CAR THEY ASKED IF IT WAS A 2000 S-TYPE & I SAID YES. JAGUAR ROADSIDE ASSISTANCE & THE CUSTOMER RELATIONS DEPARTMENT STATED THAT THEY GET THESE CALLS FREQUENTLY REGARDING 2000 S-TYPES BECOMING JAMMED INTO GEAR. I ASKED IF A RECALL HAD BEEN DONE & THEY SAID NO. I HAD MY CAR TOWED TO JAGUAR & THEY CALLED TO NOTIFY THAT IT WOULD COST ME, THE CUSTOMER $661.00 TO REPAIR MY CAR. I MAILED A LETTER TO JAGUAR CUSTOMER RELATIONS STATING IT WAS NO FAULT OF MINE THAT THE CAR BECAME JAMMED INTO PARK & WAS INFORMED THAT SINCE MY CAR IS NO LONGER UNDER WARRANTY, JAGUAR WILL NOT PAY FOR THE REPAIRS. A WARRANTY IS IRRELEVANT WHEN THIS IS A PREVALENT PROBLEM IN THIS MODEL. I HAVE DONE RESEARCH & SPOKE OTHER JAGUAR SERVICES HERE & WAS TOLD THE SHIFTERS ARE FAULTY IN THESE MODELS AND A RECALL SHOULD HAVE BEEN DONE.