JAGUAR Complaints

WHILE TRAVELING ABOUT 60MPH ENGINE CHECK LIGHT LIGHT CAME UP ON THE DASHBOARD, INDICATING SYSTEM AND ENGINE FAILURE. CONSUMER SAID THERE WAS LOSS OF POWER WHEN SHE APPLIED GAS PEDAL. VEHICLE HAD TO BE TOWED. *AK

MAY 2000 MY WIFE WAS DRIVING HOME IN HER 1990 JAGUAR SOVEREIGN - THE BRAKES FAILED COMPLETELY AS SHE WAS PULLING INTO THE DRIVEWAY. LUCKILY, SHE HAD JUST PULLED IN AND WAS GOING VERY SLOWLY AND MANAGED TO STOP THE CAR WITH THE HAND BRAKE BEFORE REACHING THE GARAGE DOOR. HAD THIS OCCURRED IN TRAFFIC, SHE COULD/WOULD HAVE BEEN KILLED, ALONG WITH OTHERS AND MAJOR PROPERTY DAMAGE. I HAVE NEVER HEARD OF A COMPLETE FAILURE OF BRAKING WITH NO WARNING SYMPTONS. THIS IS OBVIOUSLY A DESIGN DEFECT - COMPLETE BRAKING (A SAFETY-CRITICAL ITEM) SHOULD NEVER BE LOST DUE TO A ROUTINE PART FAILURE UNLESS COMBINED ABNORMAL ENVIRONMENTS BEING PRESENT. UPON HAVING THE CAR TOWED TO ROSENTHAL JAGUAR IN TYSONS CORNER, VIRGINIA, I WAS TOLD THAT THE ABS PUMP AND SWITCH NEEDED TO BE REPLACED @ COST = $2,800. THE DEALER HAD HIS TECHNICIANS DRIVE THE CAR AND WERE ABLE TO RECREATE THE PROBLEM, NARROWLY MISSING A "BAD SITUATION" THEMSELVES DURING THEIR ROAD TESTS. THE SERVICE MANAGER POC IS KEN SMITH, 703-893-1700. HE INDICATED THAT NEVER BEFORE HAD ONE OF THESE ABS SYSTEMS FAILED COMPLETELY, AND ADVISED ME TO CONTACT JAGUAR CUSTOMER ASSISTANCE FOR HELP IN FUNDING THE REPAIR. I CONTACTED KERRI ROSELLI 800-452-4827, OPTION 3, EXT. 8089. SHE CHECKED BUT TOLD ME THERE WAS NEVER A RECALL AND IT WAS NOT JAGUAR'S PROBLEM - WHICH I FIND AN AMAZING CONCLUSION, SINCE THIS IS A SAFETY PROBLEM THAT SHOULD NEVER HAVE DEVELOPED. CHECKING WITH INDEPENDENT MECHANICS, I WAS TOLD THAT THIS ABS PROBLEM HAS BEEN OBSERVED BEFORE IN OTHER JAGUARS, ALTHOUGH NOT NECESSARILY THIS CATASTROPHICALLY, AND THAT THEY FELT THAT A RECALL SHOULD HAVE BEEN ISSUED BUT NEVER WAS. THEY EXPRESSED SURPRISE THAT JAGUAR WOULD NOT OFFER TO ASSIST WITH THE REPAIR. I FEEL THAT YOU SHOULD INVESTIGATE THIS - I SUGGEST YOU START BY CALLING THE KEN SMITH @ ROSENTHAL JAGUAR 703-893-1700. EVEN INEXPENSIVE CARS PERFORM BETER THAN THIS EXPENSIVE JAGUAR. JAGUAR NEEDS TO ACCEPT RESPONSIBILITY FOR SAFETY-RELATED DEFECTS LIKE THIS. *

GAS TANK FAILURE CAUSED LEAKAGE, RESULTING IN ODOR AND FUMES ENTERING VEHICLE, POSSIBLY RECALL RELATED 90V-123. CONSUMER REQUEST REMBERSMENT. *YH

THIS 85 XJ6 JAGUAR WAS BROUGHT TO MY SHOP FOR REPAIR.THE LEFT REAR GAS TANK STARTED TO LEAK AFTER I PUT 2.00 IN GAS IN THE TANK. MY SHOP WAS HIRERD TO REPAIR THE TANK. THE LEAK WAS IN THE (SEAM) OF THE TANK. I NOTICED THIS CAR HAD VERY BIG GAS DRAIN PLUGS IN THERE TANKS,ABOUT 2.5 INCH ACROSS WITH A ENTER PLUG 1.5 INCHES,A DOUBLE PLUG SYSTEM.EVERY CAR I HAVE EVER WORKED ON , HAS NEVER HAD A GAS DRAIN PLUG IN THERE TANK BIGGER THEN A 1/2 INCH. ON 5/6/98 I STARTED TO DRAIN THIS TANK ,THE GAS CAME OUT FASTER THEN WHAT I COULD CATCH IT, CAUSEING A GAS SPILL AND A FIRE THAT INJURED 2 AND DESTROYED MY TIRE & AUTOMOTIVE STORE.I FEEL THIS DRAIN PLUG SYSTEM WAS VERY POURLY DESIGNED AND THE REASON FOR MY SHOP FIRE AND ACCIDENT ,WHICH END UP PUTTING ME IN THE HOSPITAL FOR 22 DAYS AND DESTROYING MY BUSSNESS. *AK

WHILE DRIVING AND WITHOUT WARNING BRAKES WILL INTERMITTENTLY ACTIVATE OR LOSE BRAKING ABILITY, CAUSING EXTENDED STOPPING DISTANCE . DEALER CANNOT IDENTIFY THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK

THE VEHICLE SUDDENLY LOST POWER AND DECELERATED TO A STOP DUE TO ENGINE STALL. (EXISTS IN 1998 XK8'S AND XJ SEDANS MODEL) YH

SINCE CONSUMER BOUGHT THE VEHICLE FUEL TANK HAD BEEN LEAKING FUEL IN THE INTERIOR, THEN TANK WAS REPAIRED, BUT SMELL OF FUEL WAS STILL THERE, AFFECTING CONSUMER'S HEALTH. *AK

WATER GETS INTO THE TRUNK, WHICH HOUSES THE COMPUTER SYSTEM, CAUSING THE VEHICLE TO STALL OUT AND DIE. DEALER HAS BEEN NOTIFIED. *AK

WHEN SHIFTING FROM "PARK" TO "DRIVE" VEHICLE BOLTED AHEAD AT FULL ACCELERATION WITHOUT MY TOUCHING ACCELERATOR PEDAL. APPLIED FULL BRAKE PEDAL WITH NO EFFECT AND COULD ONLY STOP VEHICLE BY TURNING OFF IGNITION WITH KEY. JAGUAR DEALER ADVISED ME THAT "BUILD UP OF CARBON AROUND THROTTLE LINKAGE" CAUSED THE PROBLEM. EXTREMELY LUCKY TO HAVE SUFFERED NO INJURIES TO ANYONE OR COLLISION DAMAGE. VEHICLE TRAVELED 75 FEET ACROSS BUSY INTERSECTION AT VERY HIGH SPEED BEFORE I COULD STOP IT. *AK

WHEELS AND TIRES DON'T WORK TOGETHER. TIRES SLIDE AROUND SHAKE AND SHIMMY ON THE ROAD. VEHICLE HAS CHROME WHEELS. DEALER SAID CAR HAS BEEN DAMAGED ONE TIME, AND THEY WERE NOT GOING TO HONOR THE RECALL. CONSUMER SAYS THE DAMAGE HAD NOTHING TO DO WITH WHEELS. *AK