JAGUAR Complaints

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds, the driving range mileage was reduced abnormally. The contact stated that upon charging the vehicle, the battery charge failed to exceed 74 percent on several occasions. The contact stated that while going on a 90-mile road trip, the driving range was 170, and the vehicle shut off while driving 65 MPH with low-power Eco Mode displayed. The vehicle failed to restart and was pushed to the side of the road. The messages "Battery Fault" and "Restricted Performance" were displayed. The vehicle was towed to the charging station of the motel where the contact was staying. The vehicle was then towed to the local dealer, where Jaguar Campaign Number: H514 was performed. The contact stated that upon attempting to recharge the vehicle later, the contact noticed that the vehicle failed to fully charge. The dealer was contacted and informed the contact that the interim recall repair had reduced the battery charge to 80 percent. The manufacturer was notified of the failure and denied reimbursement for towing and rental vehicle fuel expenses. Additionally, the manufacturer had not informed the contact of the final recall remedy which involved the re-purchase of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 40,000.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the battery warning light remained illuminated, and the vehicle would not properly charge. The battery was replaced but the failure persisted. The failure mileage was 9,000. VIN tool confirms parts not available.

The vehicle is in an unsafe condition for fire risk. It is currently parked and unusable. Jaguar was unable to apply the specified charge limitation when delivered to the Dealership for the interim safety measure. Jaguar is ordered to buyback this vehicle, but has not performed any contact for months sine the vehicle was brought in to the dealer. Repeated calls to Jaguar USA customer service has continuously repeated that they cannot provide any service or information. They state there will be a group created in the future for the service. NO INFORMATION or guidance is published for the buyback purchase amounts. Currently, I DO NOT have a vehicle that can be driven and I do NOT have a loaner vehicle.

Multiple recalls for this VIN. My vehicle has had 2 recalls. H415 fault has occurred 2x. Starting with Recall H441: I was NEVER informed that there was a FIRE/safety hazard due to a recall. Safety Risk/Repair on Jags site read "A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage", & "This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%" which happens to be 5% over the warranty degradation threshold. Aside from never receiving any recall notice, when i got my car back, they never said ANYTHING about these dangers, nor was my vehicle limited to 75% capacity. H514: This fault came on in 8 & 10/2024 so I made an appts. They had no appts availability in earlier October so i waited. I was told 2x prior to bringing the car in that this was not a warrantied item so they would not provide me a loaner. After getting the car back 19 days later, my ac was fully inoperable and the H514 fault kicked in again. I made an appt with another dealership who has had the car for 6 days. They just informed me the code didn't come back up & was not in the system after they drove my car 100mi. My concerns are Jaguar's lack of transparency & how they're dealing with everything. After JUST finding out that my car can set fire, being told to park away from my house [or any buildings] and that i could not charge at home, my anxiety is through the roof. 12/6 my cars "ready" to pick up with a very serious issue acting intermittently. I have no confidence driving the car. What if a fire occurs while i'm driving?, the systems shut down & I can't exit in a fire? Perhaps i pull into my driveway/garage to unload something and the car ignites. ?'m at a charging station filled with EVs & fire starts?!

There are 2 recalls that apply to my car and Jag wants to do nothing, as expected. R17652014/08/18Recall - Fuel Tank Replacement NHTSA06V4180002006/10/23Recall 06V418000: Fuel Tank replacement What do we need to do to get Jag to conform t the nature of these recalls.

AIRBAGS DID NOT DEPLOY UPON COLLISION WITH ANOTHER VEHICLE. THE 2017 F-PACE JAGUAR WAS INSPECTED BY BOTH A COLLISION SPECIALIST AND AN INSURANCE AGENT AND IT WAS DEEMED A TOTAL LOSS. THE POLICE CRASH REPORT INDICATES THAT THE AIRBAGS DID NOT DEPLOY. PRIOR TO THE ACCIDENT THERE WERE NO WARNINGS OR INDICATIONS THAT THE AIRBAGS WERE INOPERABLE. DRIVER WAS TAKEN TO THE HOSPITAL FROM THE ACCIDENT LOCATION BECAUSE OF SEVERE CHEST AND SHOULDER PAIN.

The contact owns a 2019 Jaguar 1-Pace. The contact received notification of NHTSA Campaign Number: 24V085000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to fully charge. The contact stated that a traction battery fault detected message was displayed. The contact stated the failure was related to NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and filed a claim. The approximate failure mileage was 11,000.

Battery is drained every time I get an emissions inspection. Next day I have to get it charged and take it the dealer for a "software hard-rest." Supposed to fix problem but every year I have the same issue. Never a SW fix available.

Backup camera and all parking sensors freeze when the car has been turned on and off in a short period of time and put into reverse. This happens about once a week. When I get in my car, put it in reverse after a short stop, the backup camera will freeze the image. The sensors will stop working, and the cross traffic detection will not work during this freeze. It lasts for about 30 seconds. Has not been confirmed by a dealer or service. No inspection done. No warning lamps or messages.