JAGUAR Complaints

The Check Engine light hasn't worked on our Jaguar F Pace since we bought it despite taking it multiple times to multiple dealerships (due to moving to three different cities). We were told by each dealership that it wasn't a issue unless it was flashing. The final straw was in Feb 2024 we were driving on a busy road (A1A) at 55 miles per hour and the car started jerking, making loud noises and then stopped. We had to have it towed and find transportation home. Thank goodness my husband was driving because I'm not sure how I would have handled it. The Fields Jaguar Land Rover of Jacksonville says that we must pay $20,000 to repair the entire engine and Jaguar North America won't do anything to help. Please help us and make sure this issue doesn't happen to anyone else. Defective indicator light like this is a major safety issue.

Windshield. The Jaguar 2017 F Pace windshield is very fragile. While driving down [XXX] on multiple occasions, a pebble has hit my window and caused a huge crack. On the most recent occurrence the pebble was still in my window shield after returning home. I was traveling around 70 to 75 mph when the pebble hit my windshield. I am now on my 5th window shield since purchasing the vehicle in Dec 2019. When purchased, the vehicle had 31K miles and due to the shut down (2020)and work from home, the vehicles was barely driven. Jaguar Land Rover DFW 972.295.9783 has records of all my service calls regarding windshield replacement. The cracks have been both on the driver and passenger side. These windshields on average are $350 and up. Yes the problem has been confirmed by dealer.(Jaguar Land Rover DFW Hwy 114 Dallas TX). No Yes by the dealer (Jaguar Land Rover DFW Hwy 114 Dallas TX.) No No there were not warning lights before hand. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

L-FRONT TIRE SHOWED A SIDEWALL BUBBLE. THE TIRE COULD HAVE BLOWN OUT WHILE RUNNING AT A HISH RATE OF SPEED, AND CAUSED LOSS OF CONTROL THE DEALER (CHECKERED FLAG, VIRGINIA BEACH, VA)., HAS THE TIRE. THEY THINK IT WAS A CURB HIT. I HAVE A PHOTO OF THE TIRE ISSUE. I WAS TOLD, BY THE DEALER SERVICE WRITER, THIS WAS NOT THE FIRST TIRE SEEN AT THIS SELLING DEALERSHIP WITH THIS ISSUE. I INSPECTED THE TIRE AND THERE IS NO WAY THIS COULD HAVE HAPPENED BY HITTING A POTHOLE OR CURB AND NOT HAVE ANY SCRATCH OR DENT IN THE RIM HAD I HIT HARD ENOUGH TO CAUSE THIS ISSUE. REPAIR WAS TO PURCHASE A NEW TIRE AT A COST OF $346.42

The contact owns a 2010 Jaguar XF. The contact stated while the vehicle was parked, gasoline was observed leaking from the vehicle. The contact was unsure if any warning lights were illuminated. The vehicle was not taken to the dealer and was not repaired. The contact referenced NHTSA Campaign Number: 20V081000 (Fuel System, Gasoline) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.

The center console gear shift has a lever to disengage the current gear to shift into another gear. However, if the lever isn’t fully pressed, the gear shift will still move, but the car remains in the original gear. So a driver may believe the shifted from reverse to drive (or vice versa) when it hasn’t. In theory, this lever should work like a manual transmission. One cannot shift gears in a manual without engaging the clutch fully. The automatic transmission/gear shift lever should work the same. In other words, the gear shift should not move/disengage unless the lever is fully pressed. Note: the vehicle (a former loaner vehicle) was recently purchased.

This car had about 27, 950 miles on it! While driving the low coolant light came on. Stopped at once and checked the coolant level. I was only slightly low. Added more coolant and light went out, this was about one week ago, 3/3/2024. The next day after two miles, low coolant light. Again added more coolant. The next day after a few miles, the car smelled of oil or something unusual, a burning smell, as my wife was driving it, no warning lights this time, this happened while stopped at a stop light. Suddenly the entire front of the car was covered with smoke! My wife said she thought the car was on fire. She pulled into a parking lot and stopped the car. The smoke subsided and she called me. The car did not appear to be overheated and the temperature gauge was normal. Adding more coolant temporally solved the issue. I have taken the car into the Jaguar dealer and they immediately knew what the problem was, seems that ALL 2017 JAGUARS have this problem. An internet search verified the problem is so well know that Jaguar changed the defective parts and issued a service bulletin addressing this problem, BUT even though our car is well within the warranty mileage, the Jaguar dealers said that I would have to pay in excess of $3600 to get our car repaired! This is outrages! the car is not safe to drive and Jaguar is well aware of the problem, yet they refuse to correct it unless the customer pays for Jaguar's faulty design!!

The contact owns a 2005 Jaguar X-Type. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the front-end suspension and wheel bearings. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 61,000.

On [XXX] I stopped at a local gas station to refuel. Immediately after leaving the gas station I heard a loud noise and the car went into limp mode. All the warning light were illuminated and lots of white smoke poured out of tailpipes. The diagnosis was that the turbo had filled with oil destroying both the turbo and motor. Total repair costs were close to $17,000 for remanufactured turbo and motor. This seems to be the exact same issue others have noted. There are class action law suits in the UK, Australia and the US for dpf failure leading to engine and turbo failure. Car has 95,000 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jaguar land Rover has discontinued importation of Jaguar and related OEM parts. PT.Jeff Car Care order all four wheel rotors for 49345 miles and stated "rotors shot" Also ordered and then returned from PARTSGEEK for $293 but had also to return due to 326mm spec parts. $75.00 shop time was charged to place vehicle on lift twice remove one wheel and calibre only twice to find rotors called for 326mm were to large. Call JLR and they called Huntington JLR who wanted to charge $850 for 300mm rear, who stated correct OEM rotor size is not 326mm but front 305mm which US JLR warehouse is completely sold out no more being imported , but has rear 300mm available. A tough NAPA Pt. Jeff Store order a 4 set but have to measure rotors . NYS INSPECTION WILL FAIL BRAKES but a lung cancer at [XXX] of age who need my Jaguar to go to hospital and doctors does not want to have NYS INSPECTION STICKER RED REMOVED by shop under NYS DOT law and be ticketed for failure to have Jaguar NYS Inspected only to be told I need brakes but JLR does not nor other OEM have the front vented 305mm rotors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

24-volt battery failed, causing the steering column to lock up and all components to malfunction. All doors were locked, and I could not get out of the vehicle. I had to call my husband to let me out through the vehicle's truck manually. This has caused me a great deal of anxiety. There was no indication prior to this situation, and I have reported this issue to the dealer service department. This issue has not been inspected yet.