JAGUAR Complaints

I was exiting a parking spot and I had my foot on the brake to start the vehicle and again to put the car in reverse. I backed out of my parking spot and turned 90 degrees to exit the parking lot. As I pushed down on the brake to stop and shift to drive, the pad that covers the brake pedal fell off, causing my foot to slip and hit the accelerator. I then struck another vehicle with the back of my car. In looking at the car after the accident, the pad that normally covers the brake pedal was on the floor of the car, between the brake and accelerator. At the body shop, one of the people said there is supposed to be a clip that holds the pad, but it was either broken or missing on my car.

Over the past 18 months I have had numerous issues with the coolant system causing the car to over heat and leak coolant. It is the same issue with the coolant system every time.

I just recently purchased the car from a dealer here in Salt Lake City. But suddenly began to smell fuel mostly in the backseat area inside the car. I decided to investigate and found there is a leak underneath the rear passenger side of the car which appears to be fuel looks like it may be mixed with the little oil hard to say it's a pretty steady drip especially if I'm parked uphill. This is definitely a safety hazard being that it is fuel and could easily cause a fire putting me my family and others at risk. I noticed there was a recall on these vehicles it is a Jaguar XF 2011 but it looks like it has been closed from what I can tell. I'm hoping that that's not the case and we can get this fixed with minimum or no charge thing it was a recall

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V709000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, where the battery energy control module (BECM) software was updated; however, the Traction Battery Fault Detected message was displayed. The dealer diagnosed that the battery had a faulty cell and determined the battery needed to be replaced; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

My Jaguar I pace has been at the dealership since September, when I received the original 441 update. After receiving the update it no longer charged and continued to have the battery fault notice. I have been told an additional update was coming and has recently been applied, however that update repaired only the fact that the vehicle is not charging, it did not repair the electrical fault. I have been told multiple times that the vehicle will be receiving a replacement battery module, only to be told that they are waiting on an additional software update that may resolve the issue, however I am now being reissued my vehicle without the recall being repaired, however according to your records my vehicle has been repaired. It has not been repaired and I have been given no timeline on its repair.

On at least 3 occasions, my vehicle had unintended acceleration and applying brakes did not stop the car. I put it in park to stop. I took it to the Foreign performance (mechanic shop) on 11-29-23 after the first time and they said they fixed it. It occurred again on 12-8-23. I again threw it into park. I called the shop on 12-11-23 and they agreed to see it on 12-12-23. I hit a car on 12-11-23 around 11:45 am coming out of my driveway. I had my car towed to mechanic. The other car did not need to be towed. On 12-20-23, Foreign Performance wrote: "Vehicle is driving normally at this time. Checked for any set faults, none stored. Tested the function of the accelerator pedal and the throttle body. Both function normally. There are no bulletin issues by the manufacturer for this problem related to this vehicle. Called the dealership to ask what they are doing to fix this problem with uncontrolled acceleration. They claim to never heard of such a problem and that they no longer work on these vehicles. The problem is well documented nationally and has existed since the vehicle was first produced. Bottom line is that the manufacturer and dealerships have washed their hands on the vehicle. The only advise to give would be to replace the accelerator pedal assembly, the throttle body and the engine control module all together and then program the engine control module to the highest level that is available. Vehicle should not be driven by the customer." Foreign Performance said they would not guarantee my vehicle would never do this again after their recommended repairs of $4027.91. It was Christmas, I was leaving on a planned vacation for two weeks and it was complicated so the vehicle is still at Foreign Performance and no work has been done so all components are available for inspection. No warning lights. Police and State Farm insurance have been involved. Needs body work as well after MVA--estimate of $1100 per state farm.

Was accerelating from stop, heard a pop and vechical went into limp mode with several warnings on dash. Pulled over and white smoke was coming from exhaust. Turbo had blown and sucked all oil into exhaust and catalytic converter. Repairs were 6k. I was lucky as it did not blow engine.

Concerning NHTSA ID Number: 11494560 Since filing the complaint in Nov 2022, the vehicle has had its parking assist module replaced, it was updated with latest software, and other camera software updated and calibrated. All of this was due to corruption and loss of functioning of all cameras when the software remedy for NHTSA Campaign Number: 23V709000 was installed. The problem of no backup and forward cameras remains. Conditions on 20 December 2023: 42F in garage. Destination 12.9 miles away. Arrived at destination with car reporting 21F degrees. Neither forward nor backup cameras worked; no images and no trajectory lines. Camera symbols on display indicate they are not available. After a 33 minute stop, got back in car, car reports still 21F degrees, backup camera now works, and forward camera does not. Drove back home (13.2 miles) and found backup camera works but forward camera is black screen with parking trajectory lines. It needs to be investigated for failure to comply with standards.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery traction warning light was illuminated. The vehicle was taken to the dealer and was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V709000 (Electrical System) however, the vehicle was previously repaired under the recall and was unable to receive a second free repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 8,117.

The contact owns a 2018 Jaguar XE. The contact stated that while driving, there was an abnormally strong fuel odor in the cabin of the vehicle. The vehicle was taken to a dealer where a diagnostic test was performed, and the contact was informed that the low-pressure fuel tank needed to be replaced. The contact had the part replaced; however, a week after the repair, the failure returned. The vehicle was taken back to the dealer where a hairline crack was found on the fuel feed line. Upon investigation, the contact discovered that the NHTSA Campaign Number: 18V090000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 110,000.