JAGUAR Complaints

SERIOUS SAFETY ISSUE WITH THE EPB ELECTRONIC PARKING BRAKE NOT DISENGAGING (ESPECIALLY IN THE XJ MODELS), THEREFORE, DEEMING IT IMPOSSIBLE TO DRIVE THE CAR, AND BEING STRANDED WITH NO WAY TO DRIVE HOME OR ANYWHERE IN AN EMERGENCY. THIS ISSUE APPEARS TO BE ELECTRICAL IN NATURE, INVOLVING THE PARKING BRAKE MODULE. THIS ISSUE IS A PUBLISHED ISSUE IN COUNTLESS JAGUAR FORUMS AND THE NHTSA. LINK TO NHTSA ISSUE DESCRIPTION AND CLASSIFICATION: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2014/SB-10064315-6903.PDF JAG FORUMS WITH THIS DANGEROUS ISSUE: HTTPS://WWW.JAGUARFORUMS.COM/FORUM/XJ-X351-53/PARKING-BRAKE-FAULT-139538/ HTTPS://WWW.JAGUARFORUM.COM/THREADS/PARK-BRAKE-FAULT.81192/

BACKED CAR OUT OF GARAGE ONTO DRIVEWAY. PASSENGER SIDE MIRROW WAS NOT IN PROPER POSITION. PUT VEHICLE IN PARK AND LEFT ENGINE RUNNING. WALKED AROUND CAR AND WHEN I TOUCHED MIRROR VEHICLE STARTED MOVING FORWARD. JUMPED IN PASSENGER DOOR AND LEANING ACROSS CONSOLE PUT HAND ON BRAKE. BOTH DOORS SLAMMED SHUT AND WERE DAMAGED AS DOORS HIT GARAGE FRAME.REACHED UP WITH OTHER HAND AND SHUT ENGINE OFF. A FEW YEARS AGO I HAD AN ISSUE WHERE THE CAR WAS STOPPED AT A LIGHT AND WHEN I TOOK FOOT OFF BRAKE AND TOUCHED THE GAS THE CAR WOULD NOT MOVE. THIS WAS A SOFTWARE ISSUE AND DEALER HAD TO REPROGRAM SO IT DID NOT HAPPEN AGAIN. THIS SEEMS TO BE THE REVERSE WHERE THE ENGINE WAS IN PARK BUT STARTED MOVING FORWARD ON ITS OWN. DRIVEWAY SLOPES DOWN FROM THE GARAGE TO THE STREET.

2010 JAGUAR XF. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS DONE RELATED TO FUEL TANK OUTLET FLANGE SAFETY RECALL. *LD *JS

TL* THE CONTACT OWNS A 2012 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING THE DASHBOARD LEATHER INTERIOR DETACHED FROM THE BASE OBSTRUCTING THE CONTACT'S VIEW. THE CONTACT MENTIONED AN ABNORMAL ODOR ON THE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO GALPIN JAGUAR (15500 ROSCOE BLVD, VAN NUYS, CA 91406, (818) 894-3800) WHERE THE VEHICLE WAS INSPECTED HOWEVER, A DETERMINATION WAS NOT REACHED PERTAINING THE FAILURE. WHILE PERFORMING A VIN SEARCH, THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHICH A CASE WAS MADE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

HAVING SERIOUS ELECTRICAL SYSTEMS PCM BCM ELECTRICAL ETC SPEED CONTROL MOD PARKING

I PURCHASED A 2019 JAGUAR F PACE FROM A DEALERSHIP IN NEW JERSEY ON OCTOBER 5TH 2019. I WAS THE 2ND OWNER AND THE CAR ALREADY HAD 19K MILES ON THE ODOMETER. WHEN I PURCHASED THE CAR, THE DEALERSHIP TOLD ME THAT THE CAR IS WELL SERVICED AND MAINTAINED AND IS UNDER WARRANTY UNTIL 2024/60K MILES WHICH IS UNTIL 60K MILES OR 5 YEARS. SO I HAPPILY BOUGHT IT AS IT WAS IN A GREAT CONDITION. UPON ASKING THEM WHEN THE NEXT SERVICE IS DUE, THEY MENTIONED AT 32K MILES OR 12 MONTHS WHICHEVER COMES FIRST. ON SEPT 28TH 2020, MY CAR REACHED 32K MILES SO I SCHEDULED ITS SERVICING WITH JAGUAR DEALERSHIP (NOT THE SAME DEALERSHIP I PURCHASED MY CAR FROM). ALONG WITH SERVICE, MY CAR WAS ALSO SHOWING CHECK ENGINE LIGHT ALERT ON THE DASHBOARD. JAG DEALERSHIP DIAGNOSED THE ISSUE AND FOUND SOME ISSUE WITH THE TIMING BELT/TENSIONERS IN THE ENGINE OF THE CAR FOR THE REASON OF CHECK ENGINE LIGHT ON. THEY TOLD ME THIS WILL NOT BE COVERED IN WARRANTY AS THE CAR HAS NO PREVIOUS SERVICE RECORD FROM WHEN IT WAS 1ST SOLD TO ITS FIRST OWNER IN 2018 UNTIL THE SERVICE WHICH THEY JUST DID AFTER I BROUGHT THEM MY CAR. I THEM SPOKE TO THE DEALERSHIP FROM WHOM I PURCHASED THE CAR ASKING IF THEY HAVE THE SERVICE RECORD/OIL CHANGE RECORD ON THE CAR WHEN THEY SOLD ME. THEY SAID THEY CANNOT PROVIDE ANY RECORD HISTORY ON THE CAR. NOW I HAVE TO PAY $4100 FROM MY POCKET EVEN WHEN MY CAR IS UNDER WARRANTY BECAUSE THE CAR WAS NOT MAINTAINED AS PER JAGUAR GUIDELINES, AND SINCE I WAS TOLD TO DO THE SERVICE ONLY WHEN MY CAR GIVES AN ALERT WITH 32K MILES OR 12 MONTHS, WHICH IS WHAT I DID. ALSO AS PER JAGUAR MAINTAINENCE GUIDELINES, IF OIL CHANGE IS DONE, THE CAR IS GOOD FOR 16K MILES, BUT MY DEALERSHIP WHO SOLD ME THE CAR IS SAYING I SHOULD HAVE CHANGED AT EVERY 3K MILES I DRIVE WHICH IS ABSOLUTELY NONSENSE AND I BELIEVE THAT IS SOMETHING THAT SHOULD'VE BEEN EXPLICITLY POINTED OUT AT THE TIME OF SALE. I FEEL CHEATED.

1. SPEED CONTROL (MOTION): CRUISE CONTROL CONTINUALLY SHUTS OFF WHILE TRAVELING AT HIGHWAY SPEEDS AND HITS ROAD PATCHES/BUMPS. THIS HAS HAPPENED SINCE I PURCHASED THE CAR NEW; 2. LEATHER ON DASHBOARD (STATIONARY & MOTION): CAR IS GARAGED IN NY, METICULOUSLY MAINTAINED AND USED OCCASIONALLY, YET THE LEATHER ON THE DASHBOARD WARPED/RIPPLED -- NOT A GOOD LOOK FOR A JAGUAR; RECENTLY, I SPENT ALMOST $ 1,000 FOR WINDSHIELD HAD TO BE REMOVED/REPLACED TO REPAIR. NOW LOOKS WORN, THOUGH SIGNS OF WEAR REMAIN; 3. USB & COMMUNICATION COMPONENTS IN MIDDLE DASH DEPT (STATIONARY AND MOTION): THESE SYSTEMS FAILED FEW WEEKS AFTER WARRANTY EXPIRED. IN THESE DAYS, VERY IMPORTANT TO BE ABLE TO USE, BUT JAGUAR DEALER SAID VERY EXPENSIVE TO REPAIR. 4. SUNROOF GASKET (STATIONARY & MOTION): GASKET STARTED FAILING FEW YEARS AGO, BUT FINALLY REACHED EXTENT REQUIRING REPLACEMENT. MY PROFESSIONAL UPHOLSTERY REPAIR PROVIDER REPORTED THE REPAIR REQUIRED AN ENTIRE SUNROOF SYSTEM REPLACEMENT ($1,000), WHICH IS VERY NON-SENSIBLE. THEY INSTALLED INCORRECTLY AND NOW SUNROOF WILL NOT CLOSE WHILE DRIVING, BUT RATHER EMITS LOUD "FLUTTERING" SOUND AND SHAKES THE VEHICLE; 5. WINDOWS (MOTION): AS YOU ARE AWARE I'M SURE, OPENING PARTIAL REAR WINDOWS INDUCES VIOLENT SHAKING THROUGHOUT VEHICLE. THIS ISSUE PRESENT IN ORIGINAL DESIGN OF VEHICLE. 6. RUNNING LIGHTS (MOTION): THIS VEHICLE WAS DESIGNED WITH NO RUNNING LIGHTS, SO I TRIED TO FIND GARAGE TO INSTALL, FOR SAFETY REASONS. JAGUAR SERVICE REPAIR PROVIDERS AND OTHERS SAID VEHICLE DESIGN PROHIBITS ABILITY TO INSTALL RUNNING LIGHTS. 7. HORN (STATIONARY AND MOTION): I'M SIMPLY POINTING TO FACT THAT THIS BEAUTIFUL CAR ROARS LIKE A LION, YET HAS WIMPY HORN SOUND!

TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THERE WAS AN ABNORMAL ODOR OF FUEL DETECTED INSIDE AND OUTSIDE OF THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHCILE WAS TAKEN TO JAGUAR HONOLULU (888 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 592-5108) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL FLANGE AND GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 20V081000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 1998 JAGUAR XJ8. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OR AT A STAND STILL, THE GEARS FAILED TO ENGAGED PROPERLY WIT THE FUEL INJECTOR, POWER TRAIN, TRANSMISSION WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO BROWN'S JAGUAR (10505 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE TRANSMISSION MODULE FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION MODULE WAS REPLACED HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS WAS ON THE VIN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 06E043000 (FUEL SYSTEM, GASOLINE) AND 99V138000 (POWER TRAIN) AS POSSIBLE SOLUTIONS TO THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY 121,000.*DT*JB

AT 77600 MILES THE CAR HAS HAD ALL THE BUSHINGS AND BALL JOINTS IN THE FRONT STEERING TO A POINT THAT IT'S SWAYING SO MUCH IT'S CHALLENGING TO STAY IN THE LANE WHEN ENCOUNTERING ANY IMPERFECTION ON THE ROAD. EXPERIENCING LOUD CLICKING AND CLUNKS AND FEAR THAT IF THIS DEVELOPS ANY FURTHER THE WHEELS WILL FALL OFF. THIS VIN IS APPARENTLY NOT INCLUDED IN THIS WELL KNOWN PROBLEM SO WOULD BE COVERED UNDER A RECALL. WITH THE VEHICLE L LIFTED I CAN EASILY MOVE THE CONTROL ARM ABOUT HALF AN INCH. THIS WILL CAUSE THE BOLT TO BREAK OFF VERY SOON WITH HOW QUICKLY IT HAS DETERIORATED.