JAGUAR Complaints

COOLANT LEAK CAUSED BY BAD PLASTIC PARTS, ESPECIALLY THE CROSSOVER PIPE WHICH WAS MADE AS A WELDED TOGETHER PIECE. LUCKILY, I HAD A WARNING THAT MY COOLANT WAS LOW AND CONTINUED TO FILL THE COOLANT UP TILL I COULD BRING THE CAR IN FOR SERVICE AND REPLACEMENT OF THE WATER PUMP AND PLASTIC PARTS AS RECOMMENDED BY OTHER OWNERS.

DEALER LEASES ME A CAR THAT DOES NOT PROPERLY FIT A CHILD BOOSTER SEAT. SEAT IS 12 INCHES IN WIDTH AND THE BOOSTER SEATS DO NOT COME LESS THAT 15 INCHES WIDE. I HAVE CONTACT THE DEALER AND AS WELL LEFT MY CAR FOR SEVERAL DAY TO ONLY RECEIVE NOTIFICATION THAT THEY WILL NOT BE ABLE TO DO ANYTHING BESIDES REIMBURSING ME FOR A BOOSTER SEAT THAT I FIND ON MY OWN THAT IS LESS THAN 15 INCHES WIDE.

I NOTICED A STRONG FUEL SMELL IN THE INTERIOR AND EXTERIOR OF MY VEHICLE, I REPLACED MY FUEL CAP BUT THE SMELL REMAINED, I THEN TAKEN MY VEHICLE TO MY LOCAL MECHANIC FOR A DIAGNOSTIC CHECK. THE RESULTS WERE A CRACKED/ LEAKING FUEL PUMP WHICH NEEDED REPLACING WHICH CAUSED ME TO MISS WORK BECAUSE OF NO TRANSPORTATION DUE TO VEHICLE BEING UNSAFE FOR TRAVEL.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 97,000.

MY 1999 JAGUAR XJ8 WAS FINE AND THEN I STARTED EXPERIENCING THE GEAR BOX FAULT COMING ON ONE DAY. AND THEN WHEN CAR WAS SHUT OFF AND RESTARTED LIGHT WENT AWAY. DIDN'T HAPPEN AGAIN FOR SEVERAL MONTHS AND THEN CAR WAS PARKED FOR ABOUT A YEAR. AFTER ABOUT A YEAR I INSTALLED A NEW BATTERY HOPING TO GET BACK ON THE ROAD AND THE CAR DOESN'T MOVE AND THE GEAR BOX FAULT LIGHT IS ON. THEN WHILE IN D AND CAR WON'T MOVE UNTIL I GIVE IT GAS TO ABOUT 2000RPMS AND IT'LL CLUNK REAL LOUD AND STALL SOMETIME OR DRIVE VERY SLOWLY AND SLUGGISH. ANYWAYS MY CAR IS A 1999 AND THERE IS A RECALL CAMPAIGN NUMBER=99V138000 RECALL DATE OF 06/02/1999 AND ITS WITH THE POWERTRAIN SYSTEM. I DON'T THINK THAT ITS RIGHT FOR MY CAR TO NOT FALL UNDER THAT RECALL.

VEHICLE EXHIBITS VERY HARD DOWNSHIFTS AT LOWER SPEEDS. MAJORITY OF THE OCCURRENCES DRIVER IS NOT ABLE TO BRING THE VEHICLE TO A SMOOTH STOP WITH VEHICLE EXHIBITING VERY HARD DOWNSHIFTING AND OCCASIONALLY ACCOMPANIED BY A 'BOUNCING, IN THE DRIVELINE. UNABLE TO DETERMINE A COMMON ENVIRONMENT, SURFACE, GRADE, SPEED, OR VEHICLE CONFIGURATION. UNABLE TO CONTROL WITH BRAKING OR THROTTLE CONTROL. IN COMPARISON VEHICLE BEHAVIOR WILL CAUSE UNCONTROLLED SLIDE ON SLICK WINTER SURFACES. DEALER, MANUFACTURER CUSTOMER SERVICE, MANUFACTURE CORPORATE REP DECLARED VEHICLE IS OPERATING AS DESIGNED.

JAGUAR STATEMENT: MY 2013 JAGUAR XF WAS UNDER WARRANTY UNTIL SEPTEMBER 2018. I TOOK IT IN FOR SERVICE AND WATER COOLANT LEAK; WHILE DRIVING OUT OF MY GARAGE DOWN MY STREET THE COOLANT WARNING LIGHT CAME ON SO I PARK IT AND HAD IT TOWED TO MY LOCAL JAGUAR DEALERSHIP TO BE LOOKED AT. IT WAS SERVICED AND THE LEAK REPAIRED; AS I WAS TOLD AUGUST 8, 2018 40,000 MILES. JULY 2019 SAME PROBLEM (AT 46,000 MILES) RESURFACED AND DAMAGE MY ENGINE. I WAS DRIVING ON THE HIGHWAY 820 AND MY WARNING COOLANT LIGHT CAME ON THE HOOD OF THE CAR STATED TO SMOKE; BY TIME I WAS ABLE TO PULL OVER SAFELY THE CAR SHUTDOWN. I THOUGHT IT WAS JUST SAFE FEATURE; TURNS OUT THE COOLANT LEAK IN TO MY ENGINE AND DAMAGE IT BEYOND REPAIR. THE COOLANT REPLACEMENT AND PARTS WAS STILL UNDER WARRANTY. AUGUST 28, 2019. THE DEALERSHIP STATED THAT JAGUAR CORPORATE DENIED MY CLAIM. HOWEVER, AS I WAS TOLD BY THE REP JOSE FERNANDEZ. IN ADDITION JOSE, STATED THAT PARK PLACE JAGUAR GRAPEVINE, TX DEALERSHIP WILL LOOK INTO WHAT THAT CAN DO ON THEIR END SINCE THE PROBLEM PREVIOUSLY EXISTED UNDER THE FACTORY WARRANTY AND THE SECOND INCIDENT COVERING THE WATER COOLANT WAS STILL UNDER WARRANTY. AUGUST 29, 2019; THE REP REPORTED THAT MY CLAIM WAS ALSO DENIED AT THE DEALERSHIP LEVEL. I'VE PULL UP VARIOUS FORUM IN WHICH JAGUAR CORPORATE IS AND HAS BEEN A WARE OF THIS ISSUES WITH THE WATER COOLANT FAILURE AND DRIPPING INTO THE ENGINE CHAMBER FOR SEVERAL YEARS FROM 2009 TO THE PRESENT. I'M CONTACTING YOUR ORGANIZATION BECAUSE..I DON'T TRUST JAGUAR/THE DEALERSHIP TO STAND BY ITS PRODUCT. THERE'S NO WAY A $60,000- $70,000 CAR SHOULD BREAKDOWN AT 46,000 MILES. I WAS COLLECT ALL DOCUMENTATION AND SEND TO YOUR ORGANIZATION PER REQUEST. I THANK YOU.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE OPERATING THE VEHICLE, THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. THE FAILURE WAS PRESENT WHILE THE FUEL TANK WAS LESS THAN HALF FULL. THE VEHICLE WAS TAKEN TO LAND ROVER OF SUDBURY(83 BOSTON POST RD, SUDBURY, MA) WHERE THE FAILURE WAS CONFIRMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V187000 (FUEL SYSTEM), ALTHOUGH THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2000 JAGUAR S-TYPE. WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED TO 15 MPH INDEPENDENTLY. THE CONTACT PULLED THE VEHICLE OVER AND TURNED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE DRUM ON THE TRANSMISSION WAS FAULTY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE OCCURRED IN JANUARY OF 2019 AND THE VEHICLE HAD NOT BEEN REPAIRED SINCE. THE FAILURE MILEAGE WAS 131,000. THE VIN WAS UNKNOWN.

DASHBOARD IS COMING APART I HEARD DUE TO JAGUARS FAULTY BONDING AGENT THEY USED. THE DEALER TOLD ME ITS FROM THE SUN WHICH IS NOT TRUE