JAGUAR Complaints

CAR WAS IN A FRONTAL COLLISION APRIL 17, 2018 WHICH TOTALLED THE CAR (MORE THAN $40,000 DAMAGE TO FRONT OF CAR) AND DURING THE COLLISION, THE CAR EMITTED A SPRAY/SUBSTANCE INTO THE AIR ON THE FRONT PASSENGER SIDE DASH AREA BUT THE AIRBAG FAILED TO DEPLOY CAUSING INJURIES TO MY WIFE WHO WAS RIDING IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TRAVELING AT ABOUT 40MPH WHEN IT STRUCK ANOTHER VEHICLE WHICH FAILED TO YIELD THE RIGHT OF WAY WHEN IT TURNED IN FRONT OF US. I WAS A PASSENGER IN THE REAR PASSENGER SIDE SEAT IN THE COLLISION. WE WERE DRIVING ON A CITY STREET IN SAN ANTONIO, TEXAS. THE FRONT DRIVER SIDE AIRBAG ALSO FAILED TO DEPLOY FAILING TO PROTECT MY DAUGHTER-IN-LAW WHO WAS DRIVING THE CAR AS WE HEADED TO MY HOME AFTER I HAD SURGERY THAT MORNING. I DO KNOW THERE IS A SAFETY RECALL ON SOME JAGUAR XJL MODELS, BUT WE, TO DATE, HAVE NOT RECEIVED ANY INFORMATION ON THIS FACT FROM JAGUAR AND I AM VERY CONCERNED ABOUT THIS, ESPECIALLY GIVEN THE DEFECT AND POOR SAFETY PERFORMANCE WE JUST EXPERIENCED.

THERE WAS A FUEL LEAK CAUSED BY A WIRE CONTAINING A HOLE IN THE FRONT OF THE VEHICLE CAUSING THE CAR TO SMELL LIKE GASOLINE WHEN SITTING INSIDE. POSSIBLY, CAUSED BY THE TOP OF THE CAR RUBBING AGAINST THE WIRE, DUE TO INSUFFICIENT CLEARANCE. SERVICE ADVISOR MENTIONED THAT THIS WAS NOT DUE TO THE OWNER/DRIVER'S FAULT AND IT MAKES THE CAR UNSAFE TO DRIVE DUE TO POSSIBILITY OF A FIRE. THERE HAVE BEEN A FEW RECALLS BY JAGUAR CONCERNING THIS EXACT ISSUE, BUT JAGUAR SAYS MY CAR IS NOT INCLUDED SIMPLY BECAUSE MY VIN DOES NOT MATCH.

HEADLIGHT ADJUSTERS BROKEN. THIS CAUSES THE HEADLIGHTS TO POINT DOWNWARD AT THE ROAD AND REDUCED VISIBILITY FOR NIGHT DRIVING. IT WAS NEARLY IMPOSSIBLE TO SEE THE LINES ON THE ROAD AND OPERATE THE VEHICLE. THE LOCAL JAGUAR DEALERSHIP ACKNOWLEDGES THAT THESE PLASTIC ADJUSTERS ARE PRONE TO BREAKING IF ADJUSTED AND REFUSED TO WORK ON THE LIGHTS OR PROVIDE A VIABLE SOLUTION. THEIR FIRST CLAIM WAS THAT THESE LIGHTS COULD NOT BE ADJUSTED AND SENT ME AWAY TWICE WITHOUT SERVICING THE VEHICLE. THEIR SOLUTION WAS TO TELL ME TO SEARCH THE INTERNET. UPON SEARCHING THE INTERNET IT WAS CLEAR THAT THIS WAS A PROBLEM WITH OTHER DRIVERS AS WELL. THE SAFETY CONCERN IS THAT THIS IS EXTREMELY BRITTLE PLASTIC THAT HOLDS/ADJUSTS THE LIGHTS AND IF BROKEN DO NOT ALLOW FOR SAFE DRIVING.

JAGUAR SF. CONSUMER WRITES IN REGARDS TO TAKATA PASSENGER AIRBAG SAFETY RECALL. *LD *TR

I WAS NOTIFIED VIA LETTER DATED FEB 28, 2018 BY JAGUAR THAT MY JAGUAR XF WAS INCLUDED IN SAFETY RECALL J072 TAKATA PASSENGER AIRBAGS. THE LETTER STATES: "DUE TO PROLONGED EXPOSURE TO COMBINED HIGH HEAT AND HUMIDITY, THE FRONT PASSENGER AIRBAG MODULE INFLATOR HOUSING MAY EXPLODE AND DEPLOY ABNORMALLY IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE FRONT PASSENGER AIRBAG. IN SUCH EVENT, A FRONT PASSENGER AIRBAG MODULE INFLATOR HOUSING EXPLOSION COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE PASSENGER OR OTHER OCCUPANTS, RESULTING IN SERIOUS INJURY OR DEATH." THEN THEY PROCEED TO SAY, "JAGUAR IS CARRYING OUT A RECALL OF CERTAIN JAGUAR XF VEHICLES WITHIN THE MODEL YEARS MENTIONED ABOVE. HOWEVER, WE CURRENTLY DO NOT HAVE STOCK OF THE NECESSARY COMPONENTS TO REPAIR YOUR VEHICLE. PARTS ARE EXPECTED TO BE AVAILABLE BY MARCH 2019." SO, JAGUAR HAS TOLD TO CONTINUE TO USE THE VEHICLE AS WE INTENDED WHEN WE PURCHASED IT, WHILE ENDANGERING OUR LIVES BECAUSE OF THE ISSUE. I CAN NOT SELL THE CAR BECAUSE OF A LACK OF INTEREST IN THE VEHICLE AND A STEEPLY DECLINING VALUE. DOES THIS QUALIFY UNDER THE LEMON LAW OR WHAT REMEDIES DO I HAVE?

TL* THE CONTACT OWNS A 2011 JAGUAR XF. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. AFTER FOUR HOURS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITH THE ASSISTANCE OF ROADSIDE ASSISTANCE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT CALLED THE DEALER (JAGUAR HILTON HEAD, 145 DRIVERS WAY, HARDEEVILLE, SC 29927), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. THE VIN WAS NOT PROVIDED.

THERE IS AN OPEN RECALL FOR THE AIRBAGS INFLATOR HOUSING SINCE DECEMBER 2017. AS PER A LETTER RECEIVED FROM JAGUAR THE REMEDY WONT BE AVAILABLE UNTIL MARCH 2019. THAT IS AN AWFULLY LONG TIME- 1 YR AND 4 MONTHS, TO FIX AN ISSUE. EVEN AFTER THAT GOD KNOWS HOW MUCH TIME THEY ARE GOING TO BE TAKE TO ACTUALLY FIX THIS ONCE A REMEDY IS AVAILABLE. ESPECIALLY WHEN THIS IS A SERIOUS ISSUE WHICH CAN RESULT IN DEATH. JAGUAR NEEDS TO BE PUSHED SO AS TO COMPLETE THIS ASAP SINCE THIS IS AN AWFULLY LONG TIME TO BE DRIVING AN UNSAFE CAR.

TL* THE CONTACT OWNS A 2006 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF ON THE VEHICLE EXPLODED. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THERE WERE NO INJURIES. THE CONTACT STATED THAT NOTHING STRUCK THE SUN ROOF TO CAUSE THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

PARTS ARE UNAVAILABLE FOR THIS RECALL, WHICH WAS EXPECTED TO BE RESOLVED IN JANUARY. I WAS SOLD THIS VEHICLE UNKNOWING OF THE RECALL. NOT SURE ON THE LEGALITY OF THAT. THIS SERIOUS MATTER HAS NOT BEEN DEALT WITH IN A TIMELY MANNER AT ALL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V027000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (HOWARD ORLOFF JAGUAR IN CHICAGO, IL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.