JAGUAR Complaints

THE HEAD LIGHTS ON THE CAR POINT DOWN TO THE GROUND. AT NIGHT WITH MY HEAD LIGHTS ON THEY SHINE ON ABOUT 7 FEET IN FRONT OF THE CAR. I WAS TOLD A PLASTIC SCREW BREAKS OFF AND THE LIGHTS WILL DROOP AND SHINE ON THE GROUND. TO REPAIR YOU HAVE TO REPLACE HEAD LIGHTS AT A PRICE OF $1,800.00 PER LIGHT, $3,600,00 FOR THE TWO FRONT HEADLIGHTS I NEED BOTH LIGHTS. I WAS TOLD DURING DRIVING GOING OVER BUMPS IN THE ROAD IT WILL JAR THE PLASTIC SCREW AND EVENTUALLY BREAK. I STUFF PAPER IN LIGHTS TO PROP UP AND TRY TO KEEP IN PLACE. SOMETIME WHILE DRIVING AT NIGHT I HIT A BUMP IN THE ROAD AND MY HEAD LIGHTS JUST DROP AND I HAVE TO PULL OVER TO STUFF MORE PAPER IN THERE TO PROP UP MY LIGHTS . IF DRIVING DOWN A DARK ROAD OR ON THE FREEWAY AND THIS HAPPENS IT IS REALLY BAD. I DEALT WITH THIS THE BEST WAY I COULD FOR ALL THESE YEARS AND I JUST RECENTLY FOUND OUT I WAS NOT THE ONLY ONE WITH THIS PROBLEM. JAGUAR SAID THEY USE TO SELL A KIT FOR THIS PROBLEM BUT NOT ANYMORE. I DO HOPE YOU FIND MANY MORE PEOPLE WITH THIS PROBLEM AND HELP US ALL. THANK YOU SO MUCH IN ADVANCE. *TR

2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAYS, DUSK/DAWN), IS COMPLETE VISION IMPAIRMENT. THE PROBLEM STEMS FROM A DEFECTIVE GLUE / BONDING AGENT APPLIED DURING THE MANUFACTURING PROCESS. ONCE SEPARATION BEGINS IT PROGRESSES AND SPREADS LIKE CANCER. THE UNACCEPTABLE REPAIR ESTIMATE PROVIDED BY JAGUAR, $3,500.00 TO $4,500.00, TO REPLACE THE ENTIRE DASH. UNNECESSARY AS THE DEFECT IS THE BONDING AGENT, NOT THE HARDWARE. JAGUAR & OFFICIAL OEM FORUMS SUGGEST A... "COST EFFECTIVE ALTERNATIVE." THE REMEDY VIA THIRD PARTIES: REMOVE THE DASHBOARD, SEPARATE THE LEATHER, CLEAN, APPLY A NEW BONDING AGENT, CURE, AND REINSTALL. BECAUSE THE DASHBOARD IS NO LONGER FLAT, ON SUNNY DAYS & ESPECIALLY AT DUSK AND DAWN, THE LARGE BUBBLES & WAVES CAUSE LIGHT TO REFLECT DIRECTLY TO THE WINDSHIELD & THE OPERATORS EYES. THE RESULTING REFLECTION / GLARE RENDERS THE VEHICLE COMPLETELY UNSAFE TO OPERATE DURING THE PREVIOUSLY MENTIONED CONDITIONS. SAFETY IS IMPORTANT AND JAGUAR SHOULD ADDRESS THIS ISSUE VIA RECALL AND NOT LEAVE THE COSTLY REMEDY FOR THIS KNOWN DEFECT TO THE CONSUMER & POTENTIALLY UNQUALIFIED THIRD PARTY REPAIR FACILITIES. THIS KNOWN PROBLEM EFFECTS A MAJORITY OF 2008-2011 XF MODELS. JAGUAR ACKNOWLEDGE THE ISSUE AS EARLY 2008. YET CONTINUED TO USE A MANUFACTURING PROCESS KNOWN TO BE DEFECTIVE. THE KNOWN DEFECT CAN CAUSE TEMPORARY BLINDNESS WHILE OPERATING THE VEHICLE. THE CONSEQUENCES OF DRIVING WHILE BLIND ARE OBVIOUS. JAGUAR, SHOULD BE REQUIRED TO REMEDY THE DEFECT.

DRIVING CAR ON STREET AT ABOUT 45 MPH. SUDDENLY CAR JERKED AND STALLED. I IMMEDIATELY PULLED OVER. SMOKE CAME FROM ENGINE COMPARTMENT INITIALLY THEN ENGINE CAUGHT FIRE. ENTIRE FRONT OF CAR ENGULFED IN FLAMES AND MELTED BEFORE FIRE DEPARTMENT ARRIVED.

TAKATA RECALL TRANSMISSION FAULT LIGHT LIGHTS IS ON INSTRUMENT LIGHTS GO BLANK TRANSMISSION GOES CLUNK IN AND EITHER REVERSE OR DRIVE

TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT STATED THE EMERGENCY BRAKE INDEPENDENTLY ENGAGED. THE BRAKE AND THE ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V488000 (PARKING BRAKE). THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

TL* THE CONTACT OWNS A 2012 JAGUAR XF. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LEAKED FUEL AND THE ENGINE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A TECHNICIAN INFORMED THE CONTACT THAT THE FUEL PUMP WAS LEAKING FUEL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE DECELERATED AND THE WHEELS SEIZED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON THREE SEPARATE OCCASIONS WHO STATED THAT THE PARKING BRAKE MODULE WOULD NEED TO BE REPLACED. THE MECHANIC DISABLED THE PARKING BRAKE MODULE FOR THE MOST RECENT FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V488000 (PARKING BRAKE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. UPDATED 04/04/16*LJ *CN

TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V418000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONSUMER EXPERIENCED AN UNINTENDED ACCELERATION. THE CONTACT TAPPED THE BUMPER OF ANOTHER VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT RESIDENCE WITH MINIMAL DAMAGE. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AT LEAST SIX TIMES PRIOR TO THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 04/07/16*LJ THE CONSUMER STATED THE ACCIDENT WAS MINOR. WHEN HER HUSBAND CHANGED LANES, TO MAE A TURN, TRAFFIC WAS STOPPED FOR A RED LIGHT, HE APPLIED THE BRAKE, HOWEVER, THE RPM'S INCREASED. HER HUSBAND STOPPED THE VEHICLE, BY SHIFTING TO NEUTRAL AND QUICKLY BACK TO DRIVE. UPDATED 05/06/16.*JB

FOLLOWING WAS SENT TO US CUSTOMS. I'M AT RISK IN THIS CAR, BY JAGUAR DESIGN ERROR-AND REFUSAL TO CORRECT THE ERROR. [XXX] IN MY CASE THE CAR SUDDENLY AND SPONTANEOUSLY, WITHOUT APPARENT REASON, WENT INTO WHAT JAGUAR CALLS 'LIMP HOME' MODE, A WALKING PACE. FORTUNATELY IT HAPPENED ON AN URBAN PARKWAY, POSTED AT 55 MPH, AND I HAD JUST TURNED RIGHT, ON TO IT, INTO THE RIGHT-HAND LANE. THE PROBLEM IS COMMON TO JAGUAR CARS AS SHOWN BY INTERNET POSTINGS. JAGUAR HAVE STATED THAT LIMP HOME CANNOT BE DISABLED BECAUSE IT IS INTENDED FOR THE SAFETY OF THE MECHANICAL PARTS OF THEIR CARS. I HAVE A STRING OF COMMUNICATIONS RUNNING FROM NOVEMBER 2ND THAT I COULD SEND TO PROVIDE GREATER DETAIL, BUT I'D LIKE TO KNOW WHAT YOU FOLKS CAN DO, AND WHETHER THERE ARE GOOD LEGAL GROUND TO SUPPORT MY DEMANDS. I HAVE MADE THIS INITIAL CONTACT WITH US CUSTOMS BECAUSE JAGUAR EXPORTS CARS TO THE US WITH UNSTABLE COMPUTER SYSTEMS COMPROMISING THEIR SAFETY AND I BELIEVE THAT YOU CONNECT WITH NHTSA. BUT MY PROBLEM IS IMMEDIATE AND I'D LIKE SOME ASSURANCE THAT MY CASE WILL BE DEALT WITH QUICKLY, AND THAT I CAN BE IN CONTACT WITH A PERSON THAT I CAN SEND FURTHER MATERIAL TO. ATTACHED IS INITIAL LETTER TO JLR. AT THEIR REQUEST I CONTACTED JLR NORTH AMERICA IN MAH WAH NJ. (JAGUAR LAND ROVER NORTH AMERICA EXECUTIVE CASE: 8000216414 / YOUR 2006 S-TYPE.) THEY SENT ME ON TO LOCAL DEALERS. ALL HAVE STATED THEY WON'T DISABLE THE LIMP HOME MODE BECAUSE IT PROTECTS THE MECHANICAL PARTS OF THE CAR ... (AND PUTS HUMANS AT RISK AS A RESULT). THEY HAVE BEEN AS CAPRICIOUS IN DEALING WITH MY COMPLAINT AS THEY HAVE BEEN WITH THE CARELESS DESIGN OF THEIR LIMP HOME MODE! I THINK JLR HAS FAILED THE U.S. IMPORT REGULATIONS AND WOULD LIKE CBP TO ORDER THEM TO DISABLE THE LIMP HOME MODE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB