JAYCO TRAVEL TRAILER Complaints

2017 JAY FLIGHT CAMPER. CONSUMER SEEKS REIMBURSEMENT FOR WHEEL BEARING WARRANTY REPAIRS. *LD *JS

TL* THE CONTACT OWNS A 2016 JAYCO JAY FLIGHT. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE. UPON INSPECTION, THE CONTACT NOTICED FLAMES COMING FROM THE ROOF OF THE CAMPER. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. THE FIRE INSPECTOR INFORMED THE CONTACT THAT THE AREA BEHIND THE REFRIGERATOR WAS WHERE THE FIRE ORIGINATED; HOWEVER, IT WAS NOT DETERMINED IF IT WAS AN ELECTRICAL FIRE OR A FIRE CAUSED BY PROPANE. THE VEHICLE WAS NOT TOWED AND HAD NOT YET BEEN DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2018 (NA) JAYCO JAY FLIGHT BUNGALOW RV. WHILE THE TRAILER WAS BEING SERVICED, THE CONTACT WAS INFORMED THAT THE LED CEILING LIGHTS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TRAILER EXHIBITED THE IDENTICAL FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 17V290000 (INTERIOR LIGHTING). THE CONTACT STATED THAT THE TRAILER WAS MANUFACTURED WITH THE DEFECTIVE LED LIGHT LISTED IN THE RECALL. THE TRAILER WAS TAKEN TO CAMPING WORLD OF KINGSTON (124 NY-28, KINGSTON, NY 12401, (888) 885-1016) TO BE REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V290000 (INTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO FAILURE MILEAGE ASSOCIATED WITH THE TRAILER.

I HAVE A SAFETY CONCERN WITH THE PROPANE LINE SO CLOSE TO THE REAR WHEEL. IF MY TIRE HAS A BLOW OUT THIS WILL DESTROY THE LINE. AND THIS COULD BE A VERY BAD SCENARIO. IMPACT FROM THE TIRE CAN CRACK THE LP MANIFOLD, AND BREAK FREE THE LP LINES AND FITTINGS. DAMAGE CAUSED BY THE TIRE MAY NOT BE READILY NOTICEABLE AND COULD CAUSE IGNITION OF LP GAS THAT COULD RESULT IN PERSONAL INJURY AND/OR PROPERTY DAMAGE WHEN LP SYSTEM IS TESTED, FILLED AND/OR USED.

I PURCHASED A 2017 JAYCO 23BHM JAY FEATHER TT BACK IN JAN 2017. OVERALL I'M SATISFIED WITH THE QUALITY AND THE DESIGN OF THIS UNIT. I DO HAVE ONE SAFETY CONCERN OVER THE DECISION BE IT AT THE FACTORY PRODUCTION LEVEL OR BACK AT THE BEGINNING OF THE DESIGN STAGE. MY 2 ENTRY DOOR UNIT HAS A 3 STEP STAIR SET AT THE FRONT BUT ONLY A 2 STEP STAIR AT THE REAR DOOR. I WAS NOT TOLD THIS NOR DID I NOTICE IT UNTIL AFTER I PURCHASED THE TRAILER. THIS IS VERY UNSAFE FOR THOSE WHO ENTER MY UNIT FROM THE FRONT AND FOR WHAT EVER REASON EXIT OUT THE REAR DOOR NOT KNOWING THE DIFFERENCE IN THE NUMBER OF STEPS UNTIL THEY ARE TAKING THEIR LAST STEP. I'VE HAD A FEW FELLOW CAMPERS ALREADY ASK ME WHY JAYCO WOULD DO SUCH A THING ON THEIR TRAVEL TRAILERS. I CAN'T GIVE THEM A GOOD ANSWER OTHER THAN A SUPPOSED COST SAVINGS. I SEE THIS AS COST OVER SAFETY. ONLY THIS DECISION CAN END UP BEING VERY COSTLY THROUGH AN UNEXPECTED FALL AND POSSIBLE INJURY NOT TO MENTION THE LEGAL END OF THINGS. I'VE NOTICED THAT THE 2018 MODEL OF THIS UNIT HAS CORRECTED THIS SAFETY PROBLEM. I ASKED JAYCO WHAT THEY RECOMMEND I DO SHORT OF WARNING EVERYONE TO NOT USE THE BACK DOOR OF MY TRAILER? NO RESPONSE OTHER THAN AN EMAIL TO MY CONCERN TELLING ME THIS IS THE WAY THESE UNIT ARE AND DESIGNS CHANGE FROM TIME TO TIME. I STILL VIEW THIS AS A VERY UNSAFE PRODUCTION CHOICE AND AN ACCIDENT READY TO HAPPEN NOT ONLY FOR ME BUT FOR ALL WHO HAVE THIS TYPE OF FRONT AND REAR STEP MIS-MATCH. PLEASE ADVISE. THANK YOU.

TL* THE CONTACT OWNS A 2016 JAYCO WHITE HAWK. THE CONTACT STATED THAT, HE NOTICED THAT THE REAR TIRES WERE MAKING AN ABNORMAL NOISE. THE CONTACT STATED THAT HE INSPECTED UNDERNEATH THE VEHICLE WHEN HE NOTICED THAT BOTH AXEL'S WERE RATED AT 3LBS EACH. THE CONTACT THEN REFERENCED NHTSA CAMPAIGN NUMBER: 16V158000 (SUSPENSION). THE VEHICLE WAS TAKEN TO POULSBO RV, LOCATED AT 12218 WA-99, EVERETT, WA 98204, PHONE NUMBER: (800) 556-3878 WHERE IT WAS DIAGNOSED THAT BOTH AXEL'S WERE THE INCORRECT SIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT STATED THAT THE MANUFACTURER ALONG WITH THE DEALER WAS IN THE PROCESS OF REPAIRING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2017 JAYCO EAGLE HT28.5RSTS. WHILE DRIVING 55 MPH, THE PASSENGER SIDE BEGAN TO EXPAND, WHICH ENLARGED THE TRAILER. THE CONTACT PULLED OVER AND ACTIVATED THE BUTTON TO HAVE THE TRAILER RETRACT; HOWEVER, IT TOOK A FEW ATTEMPTS BEFORE IT SUCCESSFULLY RETRACTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. *BF *JS

TL* THE CONTACT OWNS A 2016 JAYCO EAGLE TRAVEL TRAILER. THE CONTACT STATED THAT THE WEIGHT OF THE TRAILER EXCEEDED THE WEIGHT OF THE AXLE LIMIT. THE CONTACT STATED THAT THE WEIGHT OF THE TRAILER WAS 13,500 LBS AND THE AXLE LIMIT WAS 12,000 LBS. THE MANUFACTURER STATED THAT THERE WAS NO DEFECT IN THE WEIGHT OF THE AXLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

TL* THE CONTACT OWNS A 2017 JAYCO EAGLE 336FBOK MOUNTED ON A 2017 FORD F-350. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT AND REAR PASSENGER TIRES SHEARED OFF AND CAUSED THE TRAILER TO COLLAPSE ON THE GROUND. THE CONTACT WALKED TO THE DEALER AND A MECHANIC FOLLOWED THE CONTACT TO THE FAILURE SITE. THE MECHANIC MOUNTED TWO TIRES IN ORDER TO MOVE THE TRAILER TO THE SHOP. THE DEALER DIAGNOSED THAT THE AXLES WERE NOT STRONG ENOUGH TO HOLD THE TRAILER. THE DEALER RECOMMENDED 7000IBS AXLES INSTEAD OF THE ORIGINAL 6000IBS AXLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPLACE THE FAILED AXLES WITH ORIGINAL 6000IBS AXLES. THE CONTACT REJECTED THE OFFER AND THE TRAILER WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 250.

PURCHASED 4 TIRES NEW FROM DEALER IN JUNE 2016. ON 7/18/16 ONE OF THE TIRES BLEW OUT WHILE ON THE INTERSTATE. I RETURNED AND SPOKE WITH DEALER, "NO WARRANTY, PROBABLY HIT ROAD DEBRIS". I THOUGHT, "WELL. OK, AND I PURCHASED EXACT SAME BRAND TIRE AS REPLACEMENT. ON 3/23/17, A SECOND OF THE NEW TIRES BLOWS OUT ON THE INTERSTATE. THE FIRST TIRE HAD LESS THAN 300 MILES ON IT; THE SECOND LESS THAN 700. UPON GETTING 2ND TIRE REPLACED OUT OF TOWN, THE DEALER EXPLAINS THE DATE CODE INDICATES THE DATE CODE ON THE "NEW" TIRES SHOWS THE TIRES WERE 5 YEARS OLD WHEN SOLD TO ME AS NEW. HOW DO 2 "BRAND NEW" TIRES FAIL CATASTROPHICALLY AFTER MINIMAL USE? IS THIS A TIRE PROBLEM OR WAS IT THE AGE OF THE TIRE WHEN SOLD AS NEW (DATE CODE 4111)? EACH BLOWOUT CAUSED DAMAGE TO MY TRAILER/CAMPER REQUIRING REPAIRS. I PURCHASED NEW TIRES AS MY ORIGINAL TIRES WERE SHOWING INDICATIONS OF DRY ROT AND I WANTED TO AVOID THE POSSIBILITY OF A BLOWOUT. NEW TIRES AND LESS THAN 700 MILES TWO OF THE FOUR TIRES BLOWOUT ON THE INTERSTATE. SO MUCH FOR MY PREVENTIVE MEASURE TO AVOID POTENTIAL PROBLEMS. IT SEEMS I SIMPLY PURCHASED "NEW" PROBLEMS INSTEAD OF AVOIDING THEM. APPARENTLY THERE IS NO RULE OR REGULATION TO PREVENT SELLING OLD TIRES TO SOMEONE WHEN THEY ARE STILL "NEW" TO THE ROAD. DID THE TIRES AGE CAUSE THE BLOWOUTS OR ARE THE TIRES THEMSELVES DEFECTIVE?? REGARDLESS, THESE TIRES JEOPARDIZED MYSELF, MY FAMILY, AND THE GENERAL PUBLIC AS THEY TRAVELED NEAR ME.