JAYCO TRAVEL TRAILER Complaints

ON JULY 25,2018 LIPPERT REPLACED A BENT AXLE ON MY WHITE HAWK TT. I STARTED MY DRIVE TOWARDS HOME AND AFTER LESS THAN 8 HOURS OF DRIVING THE NEW AXLE BENT. THIS OCCURED ON INTERSTATE 70 AS I WAS GOING AROUND INDIANAPOLIS, IN. THE AXLES ON THIS TRAVEL TRAILER ARE EACH RATED AT 3.500 LBS AND THE GROSS WEIGHT IS 7,500 LBS. THE AXLE DIAMETER IS 2 3/8 INCHES. LIPPERT IS REPLACING THEM AGAIN BUT THIS TIME WITH 3" DIAMETER TUBES. THE WEIGHT CAPACITY WILL STILL BE 3500 LBS. LIPPERT ASKED ME TO DRIVE FROM INDIANAPOLIS WHERE THEY BENT TO GOSHEN IN SO THEY COULD REPAIR THEM AT THEIR SERVICE CENTER. ON THE WAY HERE THE BACK RIGHT TIRE DEVELOPED EXPOSED STEEL TREAD AND THE HANGER WAS BENT. I DROVE IN A HEAVY RAIN STORM FOR 2 OF THE 3 HOURS. I'M GLAD THE TIRE DID NOT RUPTURE ALONG THE WAY. THIS IS THE 4TH AXLE TO BEND ON MY TT SINCE APRIL 25, 2018. MY CERTIFIED WEIGHT ON THE 2 AXLES IS 6000 LBS AND AT THE HITCH END THE WEIGHT IS 1160 LBS. I AM UNDER WEIGHT. THIS IS MY SECOND REPORT INVOLVING AXLES ON THE JAYCO WHITE HAWK 2016. JAYCO HAS BEEN NO HELP. THEY BLAME EVERYTHING ON LIPPERT.

I HAVE NOW CONTACTED MANTECA TRAILER 4 TIMES. EACH TIME THEY TOLD ME THEY WOULD "LOOK UP MY ACCOUNT AND GET BACK TO YOU". I HAVE YET TO HEAR BACK AND I AM EXTREMELY FRUSTRATED. THE RECALL IS FOR LED LIGHTS THAT MAY CATCH FIRE SO WE DO NOT FEEL SAFE USING THE TRAILER. I PAID 27,000 DOLLARS FOR SOMETHING I CAN'T USE. PLEASE HELP.

THE AXLES ON MY CAMPER HAVE BEEN REPLACED 4 TIMES. EACH TIME WITH THE SAME AXLE. WITH NO OTHER MODIFICATIONS. THE FIRST TIME ONLY THE REAR AXLE BENT BUT I WAS ABLE TO DRIVE BACK TO THE DEALER IN CT. THE SECOND TIME BOTH AXLES BENT AND IN THE FROM RIGHT WHEEL THE BREAKS, BEARINGS, BUSHING, HUB AND SPINDLE WERE ALL DESTROYED. THE WHEEL ALMOST FELL OFF. LIPPERT REPLACED ALL PARTS AND WHEN I RETURNED TO NY MY DEALER INSPECTED THE AXLES AND REPLACED THE SPRINGS, SHACKLES, AND A BUSHING IN JUNE 2018. ON JULY 4, 2018 THE REAR AXLE BENT AGAIN. I'VE NOW BEEN STRANDED WAITING FOR REPLACEMENT AXLES A TOTAL OF 33 DAYS.ALL EVENTS OCCURRED WHILE MOVING ON HIGHWAYS. SIMPLY REPLACING THE AXLES IS NOT WORKING. ADDITIONAL UPGRADES NEED TO BE MADE. JAYCO CASE # G14B0419 LIPER CASE # 1771682 PETE'S RV IN CT CONTACT INFO SARA HAYDEN [email protected] PHONE 855.313.0039

QUESTIONS CONCERNING AXLE WEIGHT RATINGS UNDER RV TRAVEL TRAILERS. PURCHASED NEW 2016 JAYCO, WHITE HAWK, 28DSBH TRAVEL TRAILER WEIGHING 6392 LBS. UNLOADED, WITH TANDEM 3500 LB. AXLES. MAXIMUM LOADED WEIGHT OF TRAILER 7500 LBS. ACCORDING TO STICKER ON THE UNIT. THIS IS 500 LBS. OVER THE 7000 LBS. AXLE WEIGHT RATING. TRAILER HAS HAD (2) BENT REAR AXLES, BENT SPRING HANGERS AND BROKEN SPRING HANGER WELDS. SELLING DEALER REPLACED REAR AXLE DEC.2017 WITH SAME 3500 LB. AXLE. AS OF JUNE 2018 WITH 220 MILES PUT ON TRAILER SINCE AXLE WAS REPLACED, NOW REAR AXLE BENT & SPRING HANGER WELDS BROKE AGAIN. DEALER SAYS MANUFACTURE (JAYCO) INSTALLED INCORRECT AXLES. JAYCO SAYS THE CORRECT AXLES WEIGHT RATING HAVE BEEN INSTALLED UNDER TRAILER. AS OF JULY 16, 2018 RV STILL @ DEALER WAITING REPAIRS. HAS THERE BEEN ANY INVESTIGATIONS INTO THIS OR OTHER CONSUMER COMPLAINTS ABOUT THE SAME? I HAVE SEEN SEVERAL RECALLS INVOLVING THE SAME IN OTHER JAYCO MODEL YEARS. I PRESENTLY FEEL UNSAFE TO TOW TRAILER, FEARING OUR SAFETY OR THE SAFETY OF OTHERS ON ROADS.

VEHICLE BREAKING SYSTEM CAUGHT FIRE DURING TOWING CAUSING FLAMES AND SMOKE TO ERUPT FROM BOTH UNDERCARAGE TIRE SIDES MELTING THE BREAK WIRES, WHILE THE BREAKAWAY SYSTEM WAS ATTACHED IT WAS MELTED AND THE BATTERY CONTINUED TO FEED THE FLAMES VIA WIRING SYSTEM. THIS IS CURRENTLY UNDER INVESTIGATION HOWEVER I AM BEING TOLD THE AXEL, DRUMS, BEARINGS, BREAKS, AND SPINDLES WERE ALL BAD AND REQUIRE REPLACEMENT. THIS IS A BRAND NEW TRAVEL TRAILER AND THIS WAS 15 MINUTES INTO OUR VERY FIRST TRIP WITH THE TRAILER AFTER DEALER DELIVERY. *TT

TL* THE CONTACT OWNS A 2017 JAYCO JAY FLIGHT SLX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V696000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CAMPING WORLD OF INDIANAPOLIS (303 SHEEK RD, GREENWOOD, IN) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THEY HAD NO KNOWLEDGE OF THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2017 JAYCO JAY FLIGHT. WHILE ATTEMPTING TO OPERATE THE CEILING LIGHTS, AN ABNORMAL PLASTIC BURNING ODOR WAS DETECTED INSIDE THE CAMPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V290000 (INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ALBANY RV, 48 RENSSELAER AVE, LATHAM, NY 12110, (518) 459-4695) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE ALBANY RV DEALER. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE AVAILABLE; HOWEVER, THERE WERE OTHER REPAIRS THAT WERE TO BE COMPLETED AND THOSE PARTS WERE NOT AVAILABLE. THERE WAS NO MILEAGE.

AN APPOINTMENT WAS MADE FOR MAY 4, 2018 WITH THE DEALERSHIP TO REPACK LIGHTING PER CAMPAIGN 17V-290. THE DEALER IS ALBANY RV, 48 RENSSELAER AVE., LATHAM, NY 12110. ON MAY 2, AFTER TRYING TO CONFIRM THE APPOINTMENT, I WAS ADVISED THAT I DIDN'T HAVE AN APPOINTMENT BECAUSE IT WAS MADE BY A TERMINATED EMPLOYEE. THIS RESERVATION WAS MADE ABOUT 5 MONTHS AGO. THE BOTTOM LINE, MY TIME IS LIMITED, I HAVE TO SCHEDULE TIME OFF FAR IN ADVANCE. BELIEVING THAT ALBANY RV WAS A REPUTABLE COMPANY I LEARNED IT HAS A BLATANT DISREGARD FOR CUSTOMER SAFETY OR THEIR CUSTOMERS WELL BEING. I DID CALL THE JAYCO HEADQUARTERS WHO TRIED TO INTERVENE BUT HAD NO SUCCESS. APPARENTLY THEY'VE RECEIVED MANY COMPLAINTS. MY CONTACT AT ALBANY WAS [XXX], HER SUPERVISOR WAS [XXX] WHO NEVER RESPONDED TO DIRECT REQUESTS THAT HE SPEAK WITH ME. PLEASE SEE THE ATTACHED PDF. MY NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT TRAVEL TRAILER. THE CONTACT INQUIRED ABOUT A RECALL LETTER FOR THE ELECTRICAL SYSTEM. THE CONTACT WAS INFORMED BY JAYCO THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT STATED THAT THE TRAILER WAS SITTING AT CAMPING WORLD OF BAKERSFIELD (5500 WIBLE RD, BAKERSFIELD, CA 93313, (888) 409-0053). THE DEALER DID NOT KNOW HOW LONG IT WOULD BE BEFORE PARTS WOULD BE AVAILABLE. THE CONTACT CALLED JAYCO AND WAS INFORMED THAT PARTS WERE ON BACKORDER ACROSS THE U.S. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2018 JAYCO RV TRAVEL TRAILER. THE CONTACT RECEIVED A RECALL LETTER FROM JAYCO (# 9901349) FOR THE TRAILER WIRING HARNESS. THE CONTACT CALLED JAYCO CUSTOMER SERVICE AT 1-800-283-8267 AND WAS INFORMED THAT THE WIRING FOR THE TRAILER WAS ON BACKORDER ACROSS THE NATION, AND THE CONTACT WOULD JUST HAVE TO WAIT. THE CONTACT STATED THAT HE HAS BEEN WITHOUT THE TRAILER FOR TWO WEEKS DUE TO THE WIRING HARNESS RECALL. THE VIN WAS UNKNOWN. THERE WAS NO MILEAGE.