JAYCO Complaints

SEPTEMBER 15 2018 WHILE EXITING THE PARKING LOT OF A WALMART IN STERLING COLORADO, I AND MY PASSENGER HEARD A LOUD CLUNK AND FELT A SUDDEN VIBRATION. I IMMEDIATELY PULLED BACK IT TO THE PARKING LOT. I EXITED THE MOTORHOME AND TOOK A LOOK AROUND. I LOOK UNDER THE COACH TO FIND THE EXHAUST SYSTEM WAS LAYING PART ON THE GROUND AND PART WAS WRAPPED AROUND THE DRIVELINE OF THE COACH. SEEING THAT IT WAS A SATURDAY AND JUST ABOUT 2 IN THE AFTERNOON. WE STARTED CALLING JAYCO, FORD MOTOR COMPANY AND ANY AND ALL EMERGENCY SERVICE NUMBERS I COULD FIND. WE FINALLY CALLED A MOBILE REPAIR COMPANY WHO AGREED TO COME OUT. T.L.C. AUTOMOTIVE AND TOWING ARRIVED ABOUT AN HOUR AND HALF LATER. UPON INITIAL INSPECTION THE DRIVER INFORMED ME THE EXHAUST SYSTEM HAD FALL OFF BUT IT HAD DONE SO BECAUSE IT HADN'T BEEN FULLY INSTALLED. HE SHOWED ME THERE WERE ONLY TWO BRACKETS HOLDING THE ENTIRE EXHAUST SYSTEM IN PLACE AND NEITHER OF THEM WERE INSTALLED CORRECTLY OR FULLY. HAD THIS HAPPENED AT HIGHWAY SPEEDS IT COULD HAVE CAUSE A POTENTLY FATAL ACCIDENT. THE MECHANIC WAS ABLE TO REMOVE THE EXHAUST SYSTEM SO THE MOTORHOME WAS ABLE TO DRIVE TO THE REPAIR FACILITY. IT TOOK 3 WEEKS TO GET THE NECESSARY PARTS FROM JAYCO SO THE COACH COULD BE REPAIRED. DURING THAT TIME I HAD TO STAY IN A LOCAL MOTEL AT MY EXPENSE.

WHEN RUNNING THE REFRIGERATOR, NORCOLD MODEL 1210, ON PROPANE, THE REFRIGERATOR STARTED MAKING A LOUD SOUND AND THE WOOD PANEL ON SIDE OF REFRIGERATOR BECAME VERY HOT, THUS BECOMING A FIRE HAZARD. I TURNED OFF THE PROPANE FOR I WAS FEARFUL OF THE WOOD PANEL BECOMING INFLAMED.

THE WINDSHIELD WIPER ON THE DRIVER'S SIDE SLAMS ACROSS THE WINDSHIELD AND IS DAMAGING THE WINDSHIELD WHEN EXCEEDING 36 MPH. THIS IS A DANGEROUS SITUATION WHEN AT HIGHWAY SPEEDS AND NOT BEING ABLE TO MAINTAIN HIGHWAYS SPEEDS. PLUS THE WINDSHIELD IS BEING DAMAGED AND THE INTEGRITY OF WINDSHIELD MAY BECOME IN QUESTION. JAYCO HAD A RECALL FOR 2018 MODELS, BUT MANY WITH 2017 MODELS ALSO HAVE THE SAME ISSUE. I CONTACTED JAYCO AND JAYCO SAYS NOT UNDER THE RECALL, BUT YET MANY ARE HAVING THE SAME ISSUE WITH THE MOTORHOMES OUTSIDE OF THE RECALL DATES.

THE FIRST TIME THE WINDSHIELD WIPERS FAILED WAS IN OCT 2018. I WAS RETURNING FROM A TRIP AND WAS IN COLORADO WHEN IT STARTED RAINING AND LIGHT SNOW. I NOTICED WAS THE DRIVERS SIDE WIPER BLADE WAS COMING AWAY FROM THE WIPER ARM. I PULLED OVER 3 TIMES IN THE RAIN ON INTERSTATE 70 TO TRY TO ATTACH IT. AS I WAS CONTINUING ON MY TRIP IN HAD JUST GOTTEN ON THE SOUTH BOUND INTERSTATE 15 IN UTAH WHEN THE ENTIRE WIPER ASSEMBLY SUDDENLY FLOPPED TO THE OUTSIDE OF THE MOTORHOME. IT WAS NO LONGER WORKING. I HAD TO FIND AN OFF RAMP TO PULL OFF. UPON EXAMINING IT I WAS ABLE TO DETERMINE THE BLADE ASSEMBLY AND WIPER MOTOR WERE STRIPPED OUT. I TRIED TO CONTINUE TO DRIVE UNTIL THE RAIN WAS SO BAD I WAS UNABLE TO SEE. I HAD FOUND A REST AREA TO SAFELY PULL INTO AND CALL FOR ROAD SIDE ASSISTANCE. AFTER WAITING 3 HOURS AND MAKING SEVERAL MORE CALLS FOR HELP I WAS ABLE TO FIND TO PROCEED AS THE RAIN HAD STOPPED. A LITTLE FURTHER DOWN THE ROAD I SPOTTED A CAMP GROUND AND DECIDED TO STAY AS IT WAS GETTING DARK. THE NEXT MORNING WAS CLEAR AND I HEADED TO ST. GEORGE UT. I STOPPED AT A FORD DEALERSHIP TO SEE ABOUT GETTING A NEW WIPER ASSEMBLY. THEY SAID THEY DIDNT HAVE WHAT I NEEDED AND TO CONTACT JAYCO. I EVEN STOPPED AT AN AUTO PARTS STORE AND WAS TOLD THEY DIDNT CARRY THE PART AND TO TRY FORD. NOW FAST FORWARD TO 2019 AFTER HAVING THE WIPERS WORKED ON SEVERAL TIMES ST CAMPING WORLD OVER THE PAST 8 MONTHS , I WAS ON A TRIP FROM NV TO FLORIDA IN EARLY NOVEMBER WHEN DRIVING THOUGH TX THE WIPERS AGAIN STARTING FAILING. IT WAS TILL I WAS HEADING HOME THAT THE ENTIRE WIPER STRIPED OUT AGAIN. I MADE 2 ATTEMPTS TO STOP AT A CAMPING WORLD AND 1 ATTEMPT TO STOP AT A FORD DEALER. THAT I WAS TOLD THEY COULD GET THE PART BUT IT WOULD TAKE A WEEK OR MORE AND THAT WAS IF IT WAS IN STOCK.I WAS ONCE AGAIN FORCE TO LIMP ACROSS COUNTRY WITH NO WIPERS AND A WINTER STORM WAS BARING DOWN ON THE AREA I WAS IN.

2015 JAYCO MOTOR HOME. CONSUMER WRITES IN REGARDS TO AMPERAGE FUSE SAFETY RECALL. *LD THE CONSUMER STATED THE CALLS FOR TAKING OUT A 40 AMPERAGE FUSE TO REPLACE IT WITH A 25 AMPERAGE FUSE , BUT THERE IS NO 25 AMPERAGE FUSE. THE ONLY OPTIONS ARE 20 OR 30 AMPERAGE. *JS

TL *THE CONTACT OWNS A 2017 JAYCO PRECEPT. THE CONTACT STATED THAT WHILE IN USE THE CATALYTIC CONVERTER WAS HEATED UP TO AN EXTENT WHERE A PLASTIC STORAGE BIN ABOVE THE CATALYTIC CONVERTER STARTED TO MELT. THE CONTACT ALSO STATED THAT THERE WAS AN ODOR OF MELTED PLASTIC WHICH ALERTED HIM TO THE ISSUE. RICHARDSON'S RV CENTER LOCATED AT 26776 ENCANTO DR, SUN CITY, CA 92585, (866)864-9810 WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED VIA EMAIL AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. *DT*JB VIN NOT AVAILABLE. CONSUMER STATED THE LATEST IS PART OF THE OVERHEATING MAY BE DUE TO THE SOCK ON THE AIR INTAKE. IT WAS ONLY SUPPOSED TO BE USED ON THE INTAKE WHEN THE COMPLETED FRAME WAS SITTING OUTSIDE, WAITING FOR THE BUILD. IT WAS ON THERE TO KEEP THE BUGS, BIRDS AND CRITTERS OUT. NOT SURE OF THE TRUTH ON THIS, BUT I REMOVED THE YELLOW INTAKE SOCK OFF OF MY MOTORHOME INTAKE TODAY.*JB *DT*JB

WE HAVE RECEIVED 3 RECALL NOTICES PERTAINING TO THE SHOWER ENCLOSURE IN OUR MOTORHOME. WE HAVE ATTEMPTED TO HAVE THE REPAIR MADE BY 2 DIFFERENT LOCAL DEALERS & HAVE BEEN UNSUCCESSFUL. WE CONTACTED THE CUSTOMER SERVICE DEPT. AT JAYCO & RECEIVED NO HELP. THIS IS A SAFETY RECALL (#16V-568) THAT DOESN'T SEEM IMPORTANT ENOUGH TO OUR LOCAL JAYCO DEALERSHIPS TO ADDRESS. WE ALSO SENT A DETAILED LETTER TO JAYCO'S REGULATORY COMPLIANCE DIVISION, AND RECEIVED NO RESPONSE. YESTERDAY WE RECEIVED ATECHNICAL SERVICE BULLETIN NOTIFICATION TSB #19-022 PERTAINING TO THE LEVELING JACKS. WE ARE RELUCTANT TO CONTACT THE LOCAL DEALERS REGARDING THIS NEEDED REPAIR BECAUSE OF OUR PAST EXPERIENCES WITH THEM. WE WOULD APPRECIATE YOUR ASSISTANCE IN GETTING THESE MATTERS ADDRESSED. THANK YOU

THE FRAME APPEARS TO BE BENDING JUST AFT OF THE DIFFERENTIAL ON THE PASSENGER SIDE DROPPING THE REAR OF THE MOTORHOME AND CAUSING INTERNAL DAMAGE TO THE COACH AT THE SPOT OF THE BEND. NUMEROUS COMPLAINTS TO JAYCO HAVE BEEN MADE. JAYCO MODIFIED THE FRAME ON THIS E450 BY ADDING A SECTION INTO THE FRAME. THIS CONDITION HAS HAPPENED OVER TIME AND WAS NOTICED IN THE FRST 4 YEARS OF OWNERSHIP. I BOUGHT THIS COACH NEW. I HAD IT INSPECTED AND THE INSPECION ONLY REVEALED THAT THERE WAS A PROBLEM, WITH NO FURTHER DESCRIPTION OF THE PROBLEM. THERE HASVE BEEN NO INCIDENTS RELATED TO THIS PROBLEM. PICTURE #1 IS A VIEW OF THE FLOOR THAT SHOS IT IS BOWING. #2 SHOWS HOW THE CABINET AT FLOOR LEVEL HAS BROKEN AND OPENED UP. PICTURE #3 SHOWS THE FIRST PROBLEM EXPERIENCED WITH THIS RIG, WHERRE THE AFTER SECTION OF THE OVERLOAD SPRINGS WERE CATCHING ON THE FRAME. THIS WAS FIXED BY REMOVING A SECTION OF THE SPRING.

WE HAVE HAD THREE SEPARATE INSTANCES WHERE THE LEAF SPRING HANGER HAS COMPLETELY SHEARED OFF. AFTER HAVING DISCUSSED THIS WITH OTHER SIMILAR OWNERS, IT APPEARS TO BE A COMMON OCCURRENCE. IT IS GOING TO CAUSE A MAJOR ACCIDENT WITH LOSING AN AXLE WHILE DRIVING DOWN THE ROAD AT SOME POINT IF LIPPERT COMPONENTS DOES NOT ADDRESS THIS DESIGN FLAW IMMEDIATELY ON PREEXISTING UNITS. I'VE NOTICED ON NEWER MODELS THIS ISSUE HAS BEEN RESOLVED WITH A REDESIGN OF THE LEAF SPRING ATTACHMENT. WE WERE IN MOTION GOING DOWN I-95 AND WERE FORTUNATE ENOUGH TO GET SAFELY OFF THE ROAD. *DT *DT CONSUMER HAS MADE REPAIRS. TOOK IT TO A LOCAL WELDING/MACHINE SHOP WAS TOLD THERE WAS A DESIGN FLAW. CARFAX CANNOT PROCESS REQUEST.*JB

FIRE STARTED IN COOLING UNIT ACCESS PANEL FOR NORCOLD 1200LRIM REFRIGERATOR. VEHICLE WAS PARKED AND PLUGGED IN TO A 50 AMP SERVICE. *DT*JB *DT*JB