JAYCO Complaints

ENTERING EXPRESS WAY A TRUCK WAS TURING THE CAR WAS SO CLOSE NOT LETTING TRUCK TURN WHICH STARTED TO SPEED TO GO FASTER THAN TRUCK

2014 JAYCO FLIGHT SWIFT SLX 154BH VIN [XXX]. I BOUGHT THIS NEW FROM NORTH TRAIL RV, FORT MYERS, FL. THIS IS MY FIRST TRAVEL TRAILER, AND EXPERIENCED A LEARNING CURVE. HAD A GOOD HITCH WITH PROPER SWAY BARS. AFTER TAKING CROSS COUNTRY TRIP IN 2015-16, NOTICED TIRE WEAR WAS ABNORMAL. PLANNED TO REPLACE THEM BEFORE NEXT TRIP. NEXT TRIP COMING UP. IN SHOPPING FOR REPLACEMENT TIRES, I'VE DISCOVERED THE TWO ORIGINAL TIRES FROM JAYCO (GRAND RIDE POWER TOURING ST175 80R 13 LOAD RANGE C- 6PLY -RATED TO CARRY 1360 @ 50PSI EACH) WERE RATED INSUFFICIENT TO CARRY THE LISTED GVWR OF 3200LBS. THE NET WEIGHT OF THE TRAILER IS LISTED AS 2455 LB. I CONTACTED JAYCO ABOUT THIS DISCREPANCY. THE FIRST PERSON AGREED THAT THE TIRE RATING WAS FOR ONLY 1360 EACH TIRE, TWO (2) TIRES EQUALING 2720. LBS, WHICH WOULD BE SUFFICIENT RATING. THE SPECS CALL FOR ADDITIONAL WEIGHT APPX 755 LBS. THAT WEIGHT BRINGS THE LOAD UP TO APPX 3200LBS. JAYCO REP SAID THEY DIDN'T HAVE THOSE TIRES ANYMORE AND GAVE ME A PART # TO REPLACE TIRES AND RIMS AT A LOCAL DEALER. WHEN I ASKED WHY THEY WOULD BE SELLING AN UNDERRATED TIRE ON THEIR TRAILERS, THEY RESPONDED WITH "THE NHTSA HAD NEVER RECEIVED A COMPLAINT, SO THEY MUST BE OK"? SOMETHING IS WRONG THAT JAYCO CONTINUES TO SELL TIRES UNDERRATED FOR THEIR TRAVEL TRAILERS. I WILL CONTINUE TO SHOP FOR PROPERLY RATED TIRES AND CONSIDER MYSELF LUCKY THAT NOTHING HAPPENED ON MY LAST LONG TRIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB *TR

I SMELLED BURNING RUBBER WHILE DRIVING ON I40 GOING TO ARIZONA FROM CALIFORNIA, I PARKED THE VEHICLE TO A REST STOP. WHEN I INSPECTED THE VEHICLE THE COMPARTMENT/STORAGE FLOORING IS UNEVEN, WHEN I INSPECTED THE UNDERNEATH PART I SAW PLASTIC PARTS MELTED TO THE CATALYTIC CONVERTER, NO FIRE BUT IT CREATED A HOLE 6X6 IN DIAMETER. I EMAILED THE DEALER AND WAITING FOR REPLY, THIS HAPPEN FRIDAY JUNE 30TH 2017.

TL* THE CONTACT OWNS A 2018 (NA) JAYCO REDHAWK XD. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED A HOLE UNDER THE SOFA BED THAT EXPOSED THE MOTOR HOME'S BUILT-IN GENERATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

I CALL SAMSUNG ABOUT A MICROWAVE RECALL MODEL MR1031WB S/N 71AT600309F. I PURCHASED THE RV USED AND WANTED TO MAKE SURE RECALL WAS COMPLETED SAMSUNFGADVISED ME THE OWNER WAS REIMBURSED AND SHOULD HAVE DISPOSED OF THE MICROWAVE BUT THE RV STILL HAS THE MICROWAVE AFFECTED I DIDN'T KNOW YOU COULD REIMBURSE A RECALL I WAS UNDER THE IMPRESSION IT HAD TO BE REPAIRED BY AN AUTHORIZED LOCATION IN INSURE ALL'S SAFETY. I CALLED JAYCO AND WAS ADVISED THIS RECALL MUST GO THU SAMSUNG. SAMSUNG NUMBER IS 800-932-3837 JAYCO NUMBER IS 800-283-8267. I HAVE THE MICROWAVE UNPLUGGED NOW NEED TO KNOW WHAT DIRECTION TO TAKE TO RESOLVE A SAFETY RECALL ISSUE. THANKS KIRT I SEE A DIFFERENT CAMPAIGN NUMBER LISTED BUT THE ONE I HAVE IS 03E04400

2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAVE THE DATE OF ACCIDENT. *TR *JS

I OWN A 2013 JAYCO GREYHAWK MOTORHOME ON THE FORD E-450 CHASSIS EQUIPPED WITH MICHELIN LTX M/S TIRES, LT225-75R-16. THE ORIGINAL EQUIPMENT TIRES HAD 26,000 MILES ON THEM BEFORE PROBLEMS DEVELOPED. ON MY TRIP TO FLORIDA LAST MONTH, I HAD TO REPLACE 3 OF 6 TIRES DUE TO THE TREAD DELAMINATING COMPLETELY FROM THE TIRE AS IF THEY WERE RETREADS. THIS HAPPENED ON THE INTERSTATE TRAVELING AT 65 MPH. THE TIRES NVER LOST AIR PRESSURE, JUST THE COMPLETE TREAD. I ENDED UP REPLACING ALL 6 TIRES ON THE TRIP TO FOR OUR OWN SAFETY AND TO PREVENT FURTHER DAMAGE TO THE COACH. THE MOTORHOME IS STORED INSIDE MY GARAGE WHEN NOT IN USE AND A TIRE PRESSURE MONITORING SYSTEM HAS ALWAYS BEEN IN USE. THE DOT CODE IS B3JH 009X 3112 MAKING THEM JUST 4 1/2 YEARS OLD. I HAVE CONTACTED MICHELIN ABOUT THEM, BUT DON'T APPEAR TO BE VERY CONCERNED EVEN THOUGH THEY HAVE HAD A PREVIOUS SAFETY RECALL FOR THIS SPECFIC SIZE TIRE FOR THE SAME SPECFIC REASONS! THE ORIGINAL RECALL WAS FOR THESE TIRES MANUFACTURED BETWEEN 0210 - 2512. SUPPOSEDLY THE PROBLEM WAS CORRECTED EVEN THOUGH MINE WAS MANUFACTURED JUST 6 WEEKS AFTER THE SAFETY RECALL ENDED. ANOTHER COMPLAINT WAS WRITTEN UP BY ANOTHER MOTORHOME OPERATOR IN THE SEPTEMBER 2016 MOTORHOME MAGAZINE ON PAGE 120. THE TIRES WERE THE SAME AGE. I WROTE ABOUT THEM ON THE JAYCO FORUM PAGE AND THIS WAS A RESPONSE I GOT," SENIOR MEMBER JOIN DATE: APR 2016 LOCATION: LA GRANGE POSTS: 119 I HAVE THE SAME GREYHAWK A 2009 HAD THOSE TIRES AT 25 THOUSAND THEY FELL APART, DID NOT REPLACE THEM WITH MITCHELIN IT LOOKS LIKE MICHELIN STILL HAS PROBLEMS WITH THESE TIRES, BUT WANT IGNORE IT SINCE MANY OWNERS OF THESE MOTORHOMES DON'T RUN INTO THESE ISSUES UNLESS THEY PUT THE MILES ON THESE TIRES.

HAD TO CHANGE AXLES ON WHITE HAWK AND THE GUY DOING THE WORK NOTICED THE BRAKES WERE MISSING A BUSHING ON THE ACTUATOR ARM. HE SAID IN THE 15 YEARS HE HAS NEVER SEEN THIS BEFORE. I HAD TO REPLACE THE ENTIRE BRAKE ASSEMBLIES DUE TO THE OMISSION OF THIS PART. DEXTER WOULD NOT REIMBURSE ME THE COST OF THE BRAKE ASSEMBLY.

PURCHASED FROM AN INDIVIDUAL THIS WHITEHAWK. NOTICED EXTREME TIRE WEAR ON THE TRAILER SO DID SOME RESEARCH AND FOUND OUT SOME 2012 WHITEHAWKS HAD THE WRONG AXLES INSTALLED. JAYCO DID NOT RECALL ANY OF THESE WHITE HAWKS. I HAD TO PAY FOR LABOR ON A MISS-ASSEMBLY AND WILL HAVE TO REPLACE TIRES PREMATURELY.

SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS. THIS HAS RESULTED IN THE STEERING WHEEL NOW OUT OF PLACE. THIS STEERING WHEEL PROBLEM WAS DISCUSSED FORD, THE MANUFACTURER OF THE CHASSIS, AS JAYCO FELT FORD SHOULD "FIX" IT. FORD SAID IT WAS FINE WHEN SOLD TO JAYCO. IT IS NOT THEIR RESPONSIBILITY TO "FIX" IT. JAYCO IS NOW SAYING IT'S NOT THEIR RESPONSIBILITY EITHER. THE STEERING WHEEL WAS IN NORMAL STEERING POSITION UNTIL THE ALIGNMENT SHOP DID THE CAMBER REPAIR. IT IS JAYCO'S RESPONSIBILITY TO REPAIR THIS. THE STEERING PROBLEM IS NOT THE ONLY PROBLEM WITH MY RV. IT IS ALSO AN ISSUE FOR OTHER OWNERS OF THE 2016 JAYCO PRECEPT 31UL. IT APPEARS TO BE A DEFECT IN THE MANUFACTURING. I QUESTION WHETHER THIS CONSTRUCTION WILL EVER BE COMPLETELY ABLE TO WORK AS EXPECTED. WHEN WE HAD THE USE OF THE MOTORHOME FOR FOUR DAYS IN AUGUST (WHILE WE WERE STILL WAITING FOR THE ADDITIONAL PROBLEMS TO BE CORRECTED), WE DROVE TO SOUTHERN OREGON. AT ONE POINT IN THE TRIP, WE HEARD SEVERAL VERY LOUD BANGING NOISES - LIKE BOLTS POPPING - UNDERNEATH THE PASSENGER SIDE IN THE MOTOR LOCATION. I DON'T TRUST THE CONSTRUCTION OF THIS MOTORHOME. IT IS VERY APPARENT THAT QUALITY CONTROL WAS COMPLETELY MISSING WHEN THIS RV WAS MANUFACTURED. WE HAVE USED IT FOR FIVE DAYS TOTAL. THE REST OF THE TIME, IT HAS BEEN AT MANTECA RV. NOW JAYCO IS REFUSING RESPONSIBILITY FOR THE STEERING WHEEL PROBLEM. WE HAVE NOT DRIVEN THE RV SINCE THE CAMBER "FIX" THAT HAS NOW CAUSED THE STEERING WHEEL SITUATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR