JAYCO Complaints

ON OUR FIRST TRIP ACROSS COUNTRY IN OUR NEW PRECEPT 35UN, WE DISCOVERED A SEVERE HEAD LIGHT ISSUE. THE HEADLIGHTS WERE POINTED DOWN STRAIGHT AT THE PAVEMENT ABOUT 15 FEET OFF THE FRONT OF THE COACH. I HAD TO WHITE KNUCKLE A 5 HOUR DRIVE IN THE WESTERN NEBRASKA. WESTBOUND US20 WITHOUT A LIGHT IN SIGHT. MY HIGH BEAMS WERE ON OUR ENTIRE DRIVE AND I NEVER HAD ONE PASSING VEHICLE IN THE OPPOSING LANE FLASH AT ME. WHEN I LOOKED INSIDE THE HOOD TO SEE IF I COULD MAKE AN ADJUSTMENT, MY HEAD SPUN. THE CONTRAPTION THAT HOLDS THE HEAD LIGHTS IN PLACE DIDN'T MAKE FOR AN EASY ADJUSTMENT. I DID WHAT I COULD, BUT IT BARELY MADE A DIFFERENCE. I PULLED INTO A FORD DEALERSHIP AT MY EARLIEST CONVENIENCE. WE WERE TOLD IT WAS A JAYCO ISSUE. I EVENTUALLY GOT HOME TO CONNECTICUT FROM WYOMING DOING THE BEST WE COULD TO AVOID DRIVING AT NIGHT. WE DROPPED OFF THE COACH AT THE JAYCO DEALERSHIP AND ASKED THEM TO FIX THE HEADLIGHTS. WHEN PICKING UP THE COACH, IT WAS EXPLAINED TO US THAT JAYCO WILL NOT FIX THE HEADLIGHT ISSUE. THE SERVICE MANAGER EXPLAINED THAT HE HIMSELF IS AWARE OF MULTIPLE CUSTOMER COMPLAINTS WITH THIS MODEL FROM HIS DEALERSHIP ALONE. HE SAID THAT JAYCO IS AWARE OF THE PROBLEM AND THEY WILL NOT ADDRESS IT OTHER THAT ASKING THE TECHS TO DO THE BEST THEY CAN TO FIX THEM. IN SPEAKING WITH THE TECH THAT WORKED ON MY PRECEPT, HE SAID THAT HE DID THE BEST HE COULD, BUT THEY COULDN'T BRING THEM TO ANYWHERE CLOSE TO WHERE THEY NEED TO BE. MY WIFE SENT AN EMAIL ABOUT THIS AND SEVERAL OTHER ISSUES WE HAD ON OUR TRIP TO YOU BACK ON 10/19 AND HAS ONLY RECEIVED THE AUTOMATED RESPONSE THANKING HER FOR HER INQUIRY AND THAT YOU WOULD BE CONTACTING US SHORTLY. WE'VE YET TO RECEIVE ANY RESPONSE.

TL* THE CONTACT OWNS A 2014 JAYCO MELBOURNE CLASS C. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED A BUMP ON THE FLOOR WHERE THE REAR AXLE WAS LOCATED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE SPRING UNDERNEATH THE VEHICLE WAS PUSHING AGAINST THE SUBFRAME WHERE THE REAR AXLE WAS LOCATED, CAUSING THE BUMP. THE VEHICLE WAS TAKEN BACK TO THE MANUFACTURER MULTIPLE TIMES AND MULTIPLE PARTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

MY NAME [XXX] I AM A FIRE FIGHTER WITH MENDON FIRE DEPARTMENT WE HAD A FIRE ON 09/12/2015 DO TO REFRIGERATOR NORCOLD ACCORDING TO THE FIREMARSHAL'S INVESTIGATION. WE JUST BOUGHT THE TRAILER 08/27/2015 AND ON THE NIGHT OF 09/12/2015 ABOUT 1 AM I WOKE UP AND LOOKED OUT THEWINDOW NOTICING A GLOWING IT WAS OUR JAYCO DESIGNER CAMP TRAILER ON FIRE. THE FIRE BURN MY 2015 CAR HAULER A 2010 TOYOTA PRIUS AND BOTH DECKS ON THE HOMW ALSO SEVERELY DAMAGING OUR HOME. THERE HAVE BEEN SEVERAL IN UTAH THAT HAVE BURNED. WE ARE LUCKY TO HAVE GOTTEN OUT OF OUR HOME ALIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TRAVELING SOUTH ON I495 IN MASSACHUSSETTS AT 65 MILES PER HOUR WE EXPERIENCED A TIRE FAILURE OF THE LEFT REAR TIRE ON OUR 2014 JAYCO PINNACLE. THIS TIRE IS A POWER KING TOWMAX ST235 80R16. THIS TIRE HAS NO MORE THAN 2500 MILES ON IT. THOUGH NO INJURY TO MY WIFE OR ME, AS A RESULT OF THIS FAILURE AND SHREDDING OF THE TIRE THE DAMAGE TO OUR 5TH WHEEL INCLUDED A DESTROYED RIM, REAR WHEEL FENDER FLAIR, WHEEL WELL, AND REAR SLIDE OUT SKIRTING AND MOLDING. GIVEN THAT OTHERS HAVE EXPERIENCED THE SAME THING THERE SHOULD BE A RECALL ON THESE TIRES.

IN NOV.2014 WE PURCHASED A NEW 2014 JAYCO 5TH WHEEL. ON OUR NEXT TRIP WITH LESS THAN 7000 MILES ON OUR TIRES, AT RECOMMENDED TIRES PRESSURE 65 PSI. AT 11 MILES FROM HOME WE HAD A LEFT REAR TIRE BLOW OUT AT 50 MPH WITH MINIMUM DAMAGE. TWO DAYS LATER INTO OUR TRIP, THE RIGHT REAR TIRE BLOW OUT AT 60 MPH CAUSING MAJOR DAMAGE. THREAD HAD SEPARATED ALL THE WAY AROUND BOTH TIRES. THE TIRES WERE POWER KING TOWMAX STR ST225/75R15D.

TL* THE CONTACT OWNS A 2002 JAYCO GRANITE RIDGE EQUIPPED WITH MICHELIN LTX M/S TIRES, SIZE: LT225/75 R16. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE VIBRATED BRIEFLY. WHILE MERGING TO THE EMERGENCY LANE, THE CONTACT NOTICED THE TREAD OF THE REAR RIGHT INSIDE DUAL TIRE SEPARATED. THE VEHICLE'S STORAGE COMPARTMENT SUSTAINED DAMAGE. THE VEHICLE AND TIRES WERE NOT DIAGNOSED. THE TIRE WAS A REPLACEMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 79,500 AND THE APPROXIMATE TIRE FAILURE MILEAGE WAS 32,500.

REAR CENTER BOLT ON LEAF SPRING WAS NOT TIGHT AND CAME OFF. ALL 4 CENTER BOLTS WERE INSTALLED WRONG, INSTEAD OF GOING UP THRU THE SPRINGS THEY WENT DOWN THRU AND THE NUTS WERE ON THE ALL AXLE SIDE OF THE SPRINGS.

THERE HAS BEEN A RECALL SINCE JANUARY 2014 FOR A RECALL OF A FASTEC LOCK FOR CERTAIN RV LOCKS. WE RECEIVED A LETTER STATING THAT OUR JAYCO IS AFFECTED BY THIS RECALL AND CALL WESCO FASTEC FOR A REPLACEMENT CYLINDER. WE HAVE BEEN CALLING MONTHLY TO GET OUR REPLACEMENT, AND ALWAYS PROMISED TO GET IT IN 7 TO 10 DAYS. BUT AS OF JULY 6TH 2015 CALL WE STATED WE HAVE STILL HAVE NOT RECEIVED THE LOCK AS PROMISED. AGAIN TODAYS CALL THEY PROMISED IT WOULD BE IN THE MAIL IN 7 TO 10 DAYS. WE HAVE OUR RV SITTING IN OUR YARD AND CANNOT USE IT UNTIL WE GET A REPLACEMENT LOCK. OUR RV DEALER HAS ALSO HAD A LOT OF TROUBLE GETTING REPLACEMENT LOCKS FOR THEIR CUSTOMERS.

WE WERE TRAVELING SOUTHBOUND ON HIGHWAY IL45 IN SOUTHERN ILLINOIS WHEN OUR DRIVER'S SIDE REAR TIRE ON OUR FIFTH WHEEL CAMPER BLEW OUT. IT CAUSED NOT ONLY A BLOWN TIRE, BUT ALSO CAUSED THE STABILIZER BARS TO BREAK. WHEN SPEAKING TO SEVERAL VERY KNOWLEDGEABLE 5TH WHEEL OWNERS AND TIRE SERVICE DEALERS, WE HAVE LEARNED THAT THE TIRES PUT ON OUR CAMPER HAD BARELY MET U.S. LOAD/WEIGHT STANDARDS. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THE "POWER KING" BRAND (CHEAP, MADE IN CHINA), THAT WERE PUT ON OUR CAMPER. THE JAYCO EAGLE IS A VERY HEAVY CAMPER, THUS NEEDING HEAVY DUTY TIRES, NOT THE LIGHT-WEIGHT TIRES THAT WERE CAME WITH THE CAMPER. IF WE HAD BEEN GOING ANY FASTER, IN A CONSTRUCTION ZONE, OR A HIGH-TRAFFIC AREA, A BLOWOUT COULD HAVE BEEN DISASTROUS! WE WOULD LIKE JAYCO TO DO RIGHT BY THEIR CUSTOMERS AND REPLACE THESE DEFECTIVE TIRES!

TL* THE CONTACT OWNS A 2012 JAYCO JAY FEATHER ULTRA LITE CAMPER. WHILE DRIVING 40 MPH, THE CAMPER BECAME EXTREMELY UNSTABLE AND BEGAN TO SWAY AND SHAKE. THE CAMPER WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY A FRACTURED CROSS FRAME MEMBER. THE CAMPER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/13/15 UPDATED 09/09/15*LJ