JAYCO Complaints

POWER KING TOW MAX 235 80 16 TIRES LESS THAN 3000 MILES CAME NEW ON 2013 JAYCO EAGLE PREMIER 351 RLTS. FIRST TIRE BLEW OUT 60 MILES INTO TRIP. 30 MILES LATER WAS TOLD TO PULL OVER BY TRUCKER PASSING US AND HAD ONE TIRE FLAT WITH 8 INCH CHUNK MISSING AND THE REAR TIRE SAME SIDE HAD A 8INCH BUBBLE ABOUT TO BLOW. UPON REPLACING ALL FOUR TIRES IT WAS NOTICED THAT EVEN THE FOURTH TIRE WAS DEFORMING AND SOON TO EXPLODE. STILL HAVE A SPARE TIRE OF SAME MAKE THAT WILL BE REPLACED ASAP. THIS COULD HAVE LEAD TO A MAJOR ACCIDENT HAD THE TRUCKER NOT WARNED US. JAYCO HAS SINCE CHANGED TO ANOTHER TIRE COMPANY. THERE NEEDS TO BE A RECALL ON THESE DEFECTIVE TIRES. TRAILER WAS NOT OVER WEIGHT, SPEED WAS 65 MPH AND TIRE PRESSURE WAS CHECKED PRIOR TO LEAVING THAT MORNING. THERE WAS DAMAGE DONE BY BLOWOUT.

TL* THE CONTACT OWNS A JAYCO EAGLE PREMIER FIFTH WHEEL RECREATIONAL TRAILER. THE VEHICLE WAS EQUIPPED WITH TOWMAX STR POWERKING (NA) TIRES, SIZE ST235/80R16 (NA). WHILE DRIVING AT AN UNKNOWN SPEED, THE TIRES BLEW OUT. THE VEHICLE WAS TAKEN TO A TIRE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES COMPLETELY FAILED. THE FAILURE RECURRED THREE TIMES. ALL OF THE TIRES EXCEPT THE FOURTH TIRE WERE REPLACED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 10,000.

TOWMAX STR TIRE, BELT FAILURE. WHILE PERFORMING ROUTINE MAINTENCE CHECKS ON BRAKES, SPRINGS AND HUBS, TIRE WAS TAKEN OFF UNIT TO ACCESS THESE COMPONENTS. UPON REMOVAL THE TIRE WAS EXAMINED AND FOUND TO BE OUT OF ROUND AND HAVE A BLISTER WITH TORN RUBBER ON THE INSIDE WALL. UPON FURTHER INSPECTION THE BELTS SEEM TO HAVE LET GO AND THE TIRE IS NOW FULLY ROUNDED WHERE IT CONTACTS THE ROAD. PROPER TIRE PRESSURE HAS BEEN AND IS CURRENTLY MAINTAINED THROUGHOUT IT'S SHORT SERVICE LIFE. TIRE DID NOT BLOW, AS FAILURE WAS AVERTED DUE TO THIS INSPECTION AND IT WILL BE REPLACED.

THE SRS WARNING LIGHT REMAINED ON CONSTANTLY. HAD IT REPAIRED AT 4984 MILES. FORD REPAIR FACILITY FOUND CHAFFED/FRAYED WIRING WHERE UNPROTECTED WIRES WERE ROUTED BY THE COACH MANUFACTURER THROUGH OR NEAR AN ALUMINUM PANEL TO THE LEFT OF THE DRIVERS SEAT . REPAIR REPORT AND PHOTO ARE AVAILABLE. THIS CAUSED THE FAILURE OF THE SRS. NO INJURY OR ACCIDENT OCCURRED BUT THE POSSIBILITY OF FIRE AND NO AIRBAG IN A CRASH COULD HAVE RESULTED. *TR

TL*THE CONTACT OWNS A 2012 JAYCO FLIGHT SWIFT SLX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V393000 (SUSPENSION) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

WHILE ON A TRIP TO FLORIDA, THE REAR OF THE MOTORHOME WAS SAGGING AND SWAYED TERRIBLY OVER UN-EVEN PAVEMENT AND IN WIND GUSTS. UPON MY RETURN HOME, I DID SOME RESEARCH AND FIGURED THAT THE CHASSIS IS UNDERSPRUNG CAUSING HANDLING AND SAFETY ISSUES. THE MANUFACTURER HAS UPGRADED THE SPRINGS ON IDENTICAL MODEL COACHES FROM 15,000 LB SPRINGS TO 19,000 LB SPRINGS AT NO CHARGE. THIS WAS A DESIGN / BUILD ISSUE, NOT A FAULTY PART. I PHONED JAYCO WHO ADMITTED THAT THEY HAD MADE THIS CORRECTION TO OTHER COACHES, BUT WERE NO LONGER DOING SO. IT WOULD APPEAR TO ME THAT A RECALL SHOULD HAVE BEEN DONE TO CORRECT THE DESIGN / BUILD FLAW. *TR

JAYCO INSTALLED RESIDENTIAL CARPET DIRECTLY OVER THE UNINSULATED FLOOR IF THE FORD E-450 CUTAWAY CHASSIS. WHEN THE UNIT IS SITTING IN TRAFFIC IN HOT WEATHER THE CARPET BEGINS TO MELT AND SMOKE. THIS IS MOST ACUTE AT HIGH AMBIENT TEMPERATURE WITH THE UNIT MOVING AT SLOW SPEED OR IF THE UNIT HAS BEEN DRIVING UP A LONG GRADE AND THEN IS STOPPED AT A LIGHT OR IN TRAFFIC. JAYCO REDESIGNED THE 2015 MODEL YEAR GREYHAWKS TO PROPERLY INSULATE THE FLOOR HOWEVER THERE ARE THOUSANDS OF UNITS ENDANGERING THE PUBLIC ON THE ROAD. JAYCO DID REPLACE THE AFFECTED CARPET ON MY UNIT HOWEVER, THEY REPLACED IT WITH RESIDENTIAL FOAM RUBBER NOT CERTIFIED FOR USE IN AN AUTOMOTIVE CAB. I PAID OUT OF POCKET TO HAVE PROPER AUTOMOTIVE GRADE INSULATION PUT DOWN BEFORE THE REBOND RESIDENTIAL PAD WAS PLACED ON THE CAB FLOOR. *TR

TL* THE CONTACT OWNS A 2010 JAYCO EAGLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13E039000 (EQUIPMENT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/30/15*LJ UPDATED 6/24/2015 *JS

NO INCIDENT, BUT INTERESTED IN AN INVESTIGATION BECAUSE OF SAFETY. I AM ALSO INTERESTED IN CHECKING TO SEE IF JAYCO CAN ADDRESS THIS ISSUE WITH 2010-2015 CLASS C MOTORHOME OWNERS. HTTP://WWW.JAYCOOWNERS.COM/FORUMS/SHOWTHREAD.PHP?T=23499 WARNING SUSPENSION PROBLEMS - HELLWIG SPRINGS ADJUSTED INCORRECTLY FROM THE FACTORY JAYCO INCORRECTLY INSTALLED THE HELLWIG HELPER SPRINGS ON MANY GREYHAWK MOTORHOMES WITH THE "J-RIDE" PACKAGE. THIS CAN CAUSE LOSS OF VEHICLE CONTROL AND OR DEATH. THE REDHAWK BRAND MAY ALSO BE AFFECTED. IF YOU OWN A GREYHAWK OR REDHAWK MOTORHOME I STRONGLY SUGGEST YOU INSPECT YOUR HELLWIG SPRINGS ADJUSTMENT. I HAVE ATTACHED PHOTOS OF AN INCORRECTLY ADJUSTED SPRING AND A CORRECTLY ADJUSTED SPRING. IF THE SPRINGS ARE NOT CORRECTLY ADJUSTED THE SPRING SHACKLE CAN FAIL DUE TO THE BOLTS STRIPPING THE THREADS. GIVEN THE WEIGHT OF THE UNIT THE HELLWIG HELPER SPRINGS SHOULD BE ADJUSTED SO THERE IS APPROXIMATELY 3/4" - 1" OF DISTANCE TO THE FACTORY SPRINGS. *TR

I PURCHASED SIX NEXEN TIRES OVER A YEAR AGO FOR MY JAYHAWK CAMPER. THREE WEEKS AGO I TOOK A TRIP TO ASHVILLE NC AND DURING THE TRIP TWO OF THE BACK TIRES --ONE ON EACH SIDE OF THE RV DEVELOPED RIDGES DOWN THE CENTER OF THE TIRE AND CAME APART. I TOOK THE TIRES BACK TO WHERE THEY WERE PURCHASED AND WAS TOLD THEY WOULD ONLY GIVE ME $75 FOR ONE OF THE TIRES BECAUSE ONE HAD BEEN DRIVEN WHILE FLAT. I ASKED THAT THEY ALL BE REPLACE AS THEY COULD BE DEFECTIVE AND WAS TOLD NO. *TR