JAYCO Complaints

TL* THE CONTACT OWNS A 2010 JAYCO EAGLE RECREATIONAL VEHICLE. THE VEHICLE IS EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE ST/235/AOR16 (NA). WHILE DRIVING 60 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE TIRES WERE REPLACED BY AN INDEPENDENT MECHANIC. THE DOT NUMBER AND VIN WERE UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 54,000. THE TIRE FAILURE MILEAGE WAS 4,000.

ON TRIP PULLING MY JAYCO CAMPER SOUTH ON TEXAS 59. SOUTH OF WHARTON, TEXAS. WE WERE TRAVELING 60 MILES PER HOUR HEADED SOUTH. I EXPERIENCED A BLOW OUT ON THE RIGHT SIDE OF MY RV (RECREATIONAL VEHICLE). THIS BLOW OUT CAUSED SERIOUS DAMAGE TO THE FENDER AREA OF MY RV. THIS WAS A HI-RUN TRAILER TIRE. I REPLACED THAT TIRE WITH MY SPARE. I CONTINUED SOUTH ON 59 FOR ABOUT ANOTHER HOUR WHEN I HAD ANOTHER BLOW OUT. AGAIN THIS WAS A HI-RUN TRAILER TIRE. THESE TWO TIRES WERE REPLACE NEW IN JUNE 2013. THEY WERE NEW AND JUST A LITTLE OVER A YEAR OLD WITH LESS THAT 500 MILES ON THEM THEY BLEW OUT WITH BOTH CAUSING SERIOUS DAMAGE TO THE RV WALLS AND FENDER WELLS. THESE TIRE WERE MARKED MANUFACTURED IN CHINA. SOME OF THE NUMBERS ON THE TIRES ARE: DOT.OJ 21 XPI :ST235/80 R 16 :AD 1599 KG 3525 (LBS) POLYESTER : 10 PIR KPO 80PSI :PB002 387 JK4207 BCT JK42 :LOAD RANGE E :FOR TRAILER AND SERVICE ONLY :HI - RUN :MADE IN CHINA *TR

TL* THE CONTACT OWNS A 2012 JAYCO J FLIGHT TRAVEL TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V585000 ( LATCHES/LOCKS/LINKAGES ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE TRAVELING EAST ON U.S 30 IN INDIANA, SPEED 58 MPH, LEFT REAR TIRE ON RV BLEW WITH NO WARNING. TIRE PRESSURE WAS CHECKED PRIOR TO DEPARTURE THE MORNING OF THE FAILURE. TREAD COMPLETELY SEPARATED FROM TIRE AND DAMAGED SIDE PANEL AND SOME WIRING UNDER THE RV. WE CHANGED THE TIRE, USING THE SPARE AND MADE IT INTO THE CAMPGROUND. WE WENT TO A LOCAL TIRE DEALER THE NEXT MORNING. UPON INSPECTION IT WAS FOUND THAT THE RIGHT REAR TIRE WAS ALREADY SHOWING TREAD SEPARATION AND WE WERE LUCKY TO HAVE MADE IT INTO THE TIRE SHOP WITHOUT HAVING ANOTHER FAILURE. WE REPLACED ALL 4 TIRES AT A SIGNIFICANT COST TO US. TIRES HAD LESS THAN 7000 MILES ON THEM, RV IS ONLY 1 YEAR OLD. RV MANUFACTURER DOES NOT WARRANTY THE TIRES. TIRES WERE POWER KING TOW MAX THAT CAME ON THE RV. *TR

THIS 23M MODEL INCLUDES A MURPHY BED WHICH FOLDS UP INTO THE WALL. AS MY WIFE, [XXX] WAS TUCKING IN THE BOTTOM SHEET IN AT THE HEAD END OF THE BED IT FOLDED UP INTO THE WALL TRAPPING HER INSIDE. IF I HAD NOT BEEN THERE TO EXTRACT HER, SHE MIGHT HAVE DIED, TRAPPED. I HAVE SPOKEN WITH [XXX] AT JAYCO (1-800-945-4787). HE SAID THERE IS A TECH BULLETIN OUT ON THIS PROBLEM AND TO TAKE IT TO THE NEAREST JAYCO OR STARCRAFT DEALER TO HAVE IT REPAIRED. THE CLOSEST JAYCO DEALER REFUSES TO PERFORM THE WORK BECAUSE THE TRAILER WAS NOT PURCHASED THERE. NOW JAYCO WANTS ME TO DRIVE HUNDREDS OF MILES TO ANOTHER DEALER THAT I FIND WHO WILL DO THE WORK. I HOPE THE US GOVERNMENT WILL ISSUE A RECALL SO THAT JAYCO WILL BE FORCED TO PROVIDE BETTER SERVICE TO THE VICTIMS OF THIS MODEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JAYCO GRANITE RIDGE. THE CONTACT STATED THAT SMOKE WAS EMITTED FROM THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THERE WAS A FIRE INSIDE OF THE SAMSUNG MICROWAVE. THE FIRE WAS EXTINGUISHED BY THE CONTACT. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN ID NUMBER 03V383000 (EQUIPMENT), BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2014 JAYCO PRECEPT RV EQUIPPED WITH AN ELETROLUX/FRIGIDAIRE KG SERIES MICROWAVE, MODEL NUMBER: CFMV152CLB (N/A). THE CONTACT STATED THAT THE KEY PAD FAILED TO ENGAGE AND A BURNING ODOR EMITTED FROM THE MICROWAVE. THE CONTACT MENTIONED THAT FLAMES WERE NOT PRESENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFUSED TO REPAIR THE MICROWAVE UNDER NHTSA CAMPAIGN ID NUMBER: 14V196000 (EQUIPMENT:RECREATIONAL VEHICLE). THE MANUFACTURER STATED THAT THE RECALL WAS UNABLE TO BE HONORED DUE TO THE MICROWAVE BEING A BUILT IN UNIT. THE MICROWAVE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. UPDATED 09/16/14*LJ THE CONSUMER STATED THE ISSUE WAS RESOLVED TO HIS SATISFACTION. UPDATED 11/17/14

JAYCO SHIPPED EARLY MODEL YEAR WHITE HAWK TRAVEL TRAILERS WITH 2 3/8" AXLES (42" WIDE STANCE AXLE SPACING). DURING TURNING THE WIDE STANCE AXLES ARE BENDING CAUSING DAMAGE TO AXLE, BEARING ASSEMBLY, AND TIRES, BECAUSE THE AXLES CAN'T HOLD UP TO THE WEIGHT . TIRES ARE GETTING EXCESSIVE INSIDE WEAR ON THE INSIDE TREAD, AXLES ARE BENDING, AND IF NOT CAUGHT IN TIME CATCHING FIRE. SEE FORUM: HTTP://WWW.JAYCOOWNERS.COM/FORUMS/SHOWTHREAD.PHP?T=15137 REGARDING OTHER CONSUMERS WITH SAME ISSUE. JAYCO IS AWARE OF THIS ISSUE AND SO IS DEXTER AXLE. DEXTER AXLE IS PROVIDING FULL REPLACEMENT OF AXLES TO A UPGRADED 3" AXLE SIZE TO PREVENT DAMAGE MENTIONED ABOVE, IF THE CONSUMER IS PROACTIVE AND CONTACTS JAYCO AND / OR DEXTER AXLE. JAYCO, AT THIS TIME, REFUSES TO NOTIFY CUSTOMERS OF THIS ISSUE OR ISSUE A RECALL. BEING A CAREER FIRE FIGHTER, I FEEL JAYCO IS NOT ONLY PUTTING THERE CONSUMERS IN HARMS WAY, BUT THE REST OF US ON THE ROAD. *TR

TL* THE CONTACT OWNS A 2007 JAYCO JAY FLIGHT. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 07V118000 (STRUCTURE). THE CONTACT SUBMITTED THE REQUEST FOR THE REMEDY KIT SPECIFIED ON THE RECALL NOTIFICATION. HOWEVER, THE MANUFACTURER HAS BEEN UNRESPONSIVE. THE CONTACT MENTIONED THAT THE LOCK HAD ALREADY MALFUNCTIONED FAILING TO LOCK FROM THE INSIDE AND OUTSIDE OF THE TRAILER. THE CONTACT STILL HAD NOT RECEIVED THE NEW REPLACEMENT LOCK.

I HAD A TIRE BLOW-OUT WHILE TOWING MY TRAVEL TRAILER AT HIGHWAY SPEEDS IN JULY OF 2013 WITH LESS THAN 2,000 MILES ON THE TRAILER. I CHANGED THE TIRE AND REPAIRED THE DAMAGE TO MY TRAILER NOT KNOWING THE REASON FOR THE BLOW-OUT. I HAD MONITORED MY TIRES FOR THE NEXT YEAR OR SO, OF WHICH I PROBABLY PUT ANOTHER 2,000 MILES ON THE TRAILER) AND FOUND THAT THEY WERE WEARING VERY UNEVEN. SO MUCH SO THAT THE OUTSIDE TREAD OF A TIRE WOULD HAVE ABSOLUTELY NO TREAD AND THE INSIDE OF THE TIRE WOULD HAVE FULL TREAD. I STARTED DOING RESEARCH ON THE INTERNET REGARDING MY TRAILER MODEL AND IF ANYONE ELSE HAD THIS SAME ISSUE. I FOUND FORUMS WITH MULTIPLE INDIVIDUALS MENTIONING THAT THEY HAD FOUND OUT THAT DEXTER AXLE HAD PROVIDED THE WRONG SIZE AXLES TO THE MANUFACTURER AND THAT DUE TO NORMAL OPERATION OF THE TRAILER, THE AXLES COULD IN-FACT BEND, PERMANENTLY, AND CAUSE UNEVEN TIRE WEAR TO THE POINT OF TIRE-FAILURE. I CONTACTED JAYCO AND DEXTER AXLE, AND THEY INFORMED ME THAT THIS WAS A PROBLEM AND THAT THEY HAVE NOT PROVIDED A NOTICE OR RECALL TO THEIR CUSTOMERS. THEY SIMPLY ASKED ME TO PROVIDE THE VIN ON THE AXLES, AND AFTER CONFIRMING THAT THESE AXLES WERE IN FACT THE WRONG SIZE, THEY SHIPPED OUT TWO NEW AXLES AND PAID FOR THE INSTALLATION OF THE AXLES. MY TRAILER NOW TOWS MUCH TRUER. IN THE PAST, AND NOT KNOWING IF IT WAS NECESSARILY NORMAL, TOWING THE TRAILER WAS SOMETIMES A FIGHT AS IT WANTED TO SWAY. EVEN THOUGH THEY REMEDIED THE PROBLEM, I FIND IT UNNERVING THAT THERE WAS NEVER A NOTICE OR RECALL ISSUED, SINCE THEY ACKNOWLEDGED THE PROBLEM TO ME. A BLOWN TIRE AT HIGHWAY SPEEDS COULD BE FATAL, NOT ONLY FOR THE OCCUPANTS IN THE VEHICLE TOWING THE TRAILER, BUT THE OTHER VEHICLES ON THE ROADWAY. HOPING THAT THIS HELPS OTHER OWNERS OF THIS MODEL TRAVEL TRAILER. THANK YOU FOR YOUR TIME AND FEEL FREE TO CONTACT ME WITH ANY QUESTIONS. *TR