JAYCO Complaints

Dodge Promaster RV van, has safety issue with rear exit door. The door pull can't be acessed because of wardrobe cabinet. Less then 2' clearance between them. This ia a safty concern because being a Rv this is a emergency exit. The pull handle should be reversed for easy access.The model is Jayco Comet on Dodge Promaster van.

Description of the Incident: While driving our RV on the expressway, the slide-out unexpectedly extended on its own without anyone pressing the control button or getting up from their seat. The slide-out extended several feet outward while the vehicle was moving at highway speed. Component/System that Failed: The slide-out mechanism/control system malfunctioned. It appears to have activated spontaneously. The component is available for inspection upon request. Safety Risk: This malfunction created an extreme safety hazard. The slide-out expanded into the next lane of traffic, putting our passengers, specifically our children seated at the dinette, at immediate risk of being struck or crushed by a passing tractor-trailer. A collision could have resulted in serious injury or fatality. Reproduction/Confirmation: The problem has not been reproduced or confirmed by a dealer or independent service center. Inspection: The RV or the slide-out component has not been inspected by the manufacturer, police, insurance, or other representatives at this time. Warning Lamps or Prior Symptoms: There were no warning lights, error messages, or symptoms prior to the failure. The malfunction occurred suddenly and without any prior indication

The contact owns a 2017 Jayco Alante RV built on a 2016 Ford F53 Chassis. The contact stated that there was a design flaw, making it impossible to work on the braking system of the motorhome. While having a routine oil change at the local dealer, the contact was informed that the brake fluid reservoir could not be opened because the brake fluid reservoir was not accessible. The dashboard of the cab was placed directly on top of the brake fluid reservoir cap. The dealer was unable to remove the cap. The contact was informed by the dealer that a hole could be cut int the dashboard to create an access for the brake fluid reservoir cap. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 58,000.

It appears that the propane furnace broke loose from the vehicle frame and fell into the frame area of the RV. This was used for less than an hour where the vented heat started to burn the RV. I noticed afterwards when I went to check on something else the damage. I feel pretty confident that had I not turned it off, it would have resulted in possible fatalities, since the furnace was just underneath the bed slide. As you can see from the pictures the furnace broke loose from the frame and was no longer attached directly on either the sides or top. Additionally, there is a crack in the hard plastic case that contains the furnace, possibly where it is attached to frame as well. I have included pictures and have an appointment with a Jayco repair facility. I did speak with the Jayco manufacturing representative in Middlebury, IN. After reviewing my pictures and consultation with his bosses the gentlemen I spoke with told me not to bring it to them, that a Jayco repair facility near me will fix it, it is a warranty item. They also assigned me a case number: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

L-shaped mounting bracket attached to chassis that secures RV leveling system hydraulic pump broke off causing the entire hydraulic pump assembly to loosely suspend under body frame and leak hydraulic fluid onto highway.

The contact owns a 2017 Jayco Precept built on a 2016 Ford Motorhome Chassis. The contact stated while driving approximately 55 MPH, there was smoke coming from the rear of the RV. The contact pulled over to the side of the roadway and stopped the RV. The RV was towed to the local repair center, where it was diagnosed and determined that hydraulic fluid had leaked onto the exhaust pipes, causing the smoke. The contact was informed that several support welds had fractured and caused the hydraulic fluid lines to fail and leak hydraulic fluid. Additionally, the mechanic informed the contact that several support welds located at the rear of the RV had sheared off, causing the body of the RV to lower. The RV was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 29,000.

Improper mounting of the Dometic Water Heater by Jayco caused compartment failure. Jayco did not install supports under the 10-gallon water heater tank as required by Dometic (see installation instructions attached). Road bumps and vibrations caused the moment arm of the unsupported tank to tear the sheet metal water heater mounting frame fastened to the RV outer wall thereby causing a safety issue. The water heater compartment failed thereby tilting back behind the wall of the RV. When tilted back, the unit exhaust can enter the living quarters. When tilted back, the LP gas line is exposed to failure; the water line can break and there could be electrical implications. Other RV owners have described the same issue (see Inf from Amazon Review attached). Jayco customer service states they will do nothing unless directed by the NHTSA via a recall. They will not allow me to escalate the issue to Jayco management. I have an extended warranty and comprehensive insurance. Claims were discussed with both companies including photos but they reject this as a claim stating that a compartment failure is not covered even with safety concerns.

Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024

The fasteners for the front cap on the motorhome have failed and the front cap is separating from the body of the coach. Safety is an issue because a part of the vehicle is separating from the rest of the coach. We have contacted the dealer where our motorhome was purchased and pictures have been taken. We will be making arrangements for repair with Camping World in Golden, CO. The warning is the sight of the cover on both sides of the unit; the cover is separating from the coach and curling back. Our motorhome is low mileage (18,000 miles and a five year old vehicle). It has been housed in covered storage when not being used so weather and sun have not been a factor. January, 2025 we noticed the problem.

Wipers not working and no replacement part made anymore. My wiper relay module went bad and the wipers are not working. I contacted Jayco and was told to order a aftermarket harness and modify it. No servicing dealer will do this for me, making the rv a unsafe to drive in rain conditions. This is a big issue that I can't imagine I'm the only one with this issue. They had a recall on later models for a similar issue.