JAYCO Complaints

THE 6" CHANNEL WELDED ACROSS THE FRONT OF THE FIFTH WHEEL PIN BOX BROKE IN HALF CAUSING THE TRAILER TO DROP.THIS IS THE POINT OF ATTACHMENT OF THE FIFTH WHEEL TO THE TOW VEHICLE. THE CHANNEL SUPPORTS THE FRONT PART OF THE KING PIN BOX. ON REMOVAL OF THE SHEET METAL UNDER THE GOOSENECK PART OF THE TRAILER IT EXPOSED THE CHANNEL BROKE INTO ON THE RIGHT SIDE OF THE PIN BOX, THE METAL ON THE LEFT SIDE RIPPED OPEN, THE BACK OF THE PIN BOX ATTACHMENT BROKE LOOSE AND METAL RIPPED OUT. ONE WELD WAS BROKEN. I HAVE BEEN INTOUCH WITH JAYCO BUT THEY SAY IT IS NOT THEIR PROBLEM. THEY SAY THAT THIS UNIT IS 13 YEARS OLD AND I WILL HAVE TO REPAIR. THE PROBLEM IS THAT THE METAL USED FOR THIS MAJOR STRESS POINT IS TO THIN AND INFERIOR. THE CONTINUED FLEXING OF THESE COMPONENTS CAUSE THEM TO BREAK AFTER TIME AND THE RESULT CAN CAUSE SERIOUS INJURIES TO THE OCCUPANTS OF THE TOW VEHICLE AS WELL AS OTHER UNSUSPECTING MOTORIST. REPAIR OF THIS WILL ONLY MOVE THE FLEX POINT TO THE SIDE OF THE WELD AND AGAIN AFTER CONTINUOUS FLEXING BREAK AGAIN. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE HANDLED ASAP. THERE IS NO WAY OF KNOWING HOW MANY UNITS ARE TRAVELING OUR HIGHWAYS THAT ARE ONLY SECONDS AWAY FROM TRAGEDY. I HAVE PICTURES TO SHOW IF SO NEEDED. *TR

TL*THE CONTACT OWNS A 2008 DODGE RAM 2500 HITCHED TO A 2005 JAYCO TALON TRAILER. THE CONTACT WAS DRIVING APPROXIMATELY 3 TO 4 MPH, ATTEMPTING TO MAKE A LEFT TURN WHEN THE FRONT DRIVER SIDE TIRE EXPLODED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS CONTRIBUTED TO THE WHEEL. THE TIRE WAS REPLACED WITH A SPARE. THE JAYCO TRAILER DOES NOT DISPLAY THE MILEAGE. THE CONTACT WAS CONCERNED OF THE POTENTIAL SAFETY HAZARD.

I TRAVEL FROM GATINEAU,QUEBEC CANADA TO BRADENTON,FL WITH MY NEW JAYCO EAGLE 328RLS. 3 MILES AFTER LEAVING INTERSTATE 75 IN BRADENTON,FL THE REAR AXEL DETACH FROM THE FRAME ON DRIVER SIDE. I CONSIDER MYSELF LUCKY THAT THIS DID NOT HAPPEN A 65MI\HR. I HAVE PICTURE IF YOU ARE INTERESTED. I HOPE MY TEXT IS UNDERSTANDING I AM FRENCH. *TR

PURCHASED FOUR NEW CARLISLE RV TIRES ON MARCH 4 2009, SIZE 225/75 R15/E1, ONE TIRE EXPLODED IN AUGUST 2009 AND THE SECOND ONE EXPLODED ON JANUARY 31 1010 CAUSING SOME DAMAGE TO RV. THIS IS A1999 FIFTH WHEEL THAT HAD GOODYEAR AND MAXXIS TIRES AS THE TWO PREVIOUS SETS WITH LOAD RANGE D AND NO PROBLEMS AT ALL. *TR

WE OWN A 2003 CLASS A GAS MOTORHOME ON A WORKHORSE CHASSIS. WE HAVE INCURRED TWO INCIDENTS OF BRAKE FAILURE WHILE TRAVELING AND HAD TO PULL OVER OR BE TOWED TO A DEALER TO FIX THE BRAKES, THE FIRST INCIDENT OCCURRED IN JANUARY, 2009, AT WHICH TIME WORKHORSE REIMBURSED OUR EXPENSES IN 2 INSTALLMENTS, THE LAST INSTALLMENT IN NOVEMBER 2009. ON DECEMBER 29, 2009, WE WERE TRAVELING TO TEXAS WHEN OUR BRAKES FAILED AGAIN, THIS TIME WHILE DRIVING IN FORT WORTH, TEXAS ON INTERSTATE 35. THE BRAKES HEAT UP AND STOP WORKING. THIS RECALL HAS BEEN GOING ON FOR OVER A YEAR AND SO FAR WORKHORSE STILL DOES NOT HAVE THE PROPER CALIPERS READY TO FIX OVER 40,000 MOTOR HOMES. THEY REFUSED TO PAY OVERNIGHT SHIPPING OF OUR PARTS AND WANTED US TO "HOLE UP" IN FORT WORTH UNTIL THE PARTS ARRIVED AFTER THE NEW YEAR HOLIDAY. WE PAID THE $120.00 TO HAVE THEM SHIPPED OVERNIGHT AND HAD TO STAY TWO NIGHTS IN A HOTEL FOR A TOTAL OF $181.00. ALSO THEY WOULD NOT AGREE TO PAY FOR HAVING OUR BRAKES BLED WHICH COST US $95.00. WHEN A 35' C LASS A MOTORHOME'S BRAKES FAIL, THERE COULD BE IMMINENT DANGER TO NOT ONLY THE PASSENGERS BUT ALSO TO OTHER DRIVERS ON THE ROAD IF THE MOTORHOME CANNOT BE STOPPED! WE ARE FILING THIS COMPLAINT NOT ONLY FOR US, BUT FOR EVERYONE ELSE DRIVING ON ROADS WHO WANT TO BE SAFE! WE NEED HELP IN GETTING WORKHORSE CHASSIS EXECUTIVES TO REIMBURSE US FOR OUR EXPENSES AS WELL AS FIXING OUR PROBLEMS ONCE AND FOR ALL! *TR

MY NAME IS BILL COMPTON AND I AM A DEPUTY WITH THE KENTUCKY FIRE MARSHAL'S OFFICE. I WAS DISPATCHED TO INVESTIGATE THE CIRCUMSTANCES SURROUNDING A FIRE IN A 5TH WHEEL CAMPER. THE 5TH WHEEL CAMPER WAS JAYCO DESIGNER SERIES PRODUCED ON 4-21-95 WITH A VIN# INDICATIONS ARE THE FIRE STARTED IN THE REFRIGERATOR OF THE UNIT. THE REFRIGERATOR WAS PRODUCED BY NORCOLD, MODEL#6162 AND SERIAL#167291BRBKD5. I AM AWARE THAT THERE HAVE BEEN SEVERAL RECALLS INVOLVING NORCOLD UNITS AND FELT IT NECESSARY TO REPORT THE INCIDENT EVEN THOUGH INDICATIONS WERE THAT THIS SERIAL NUMBER WAS NOT INVOLVED IN PREVIOUS RECALLS. MY CONCERN IS THAT FACT THAT THERE MAY HAVE BEEN OTHER FIRES INVOLVING THIS MODEL OF PRODUCT BUT JUST NOT ENOUGH TO JUSTIFY A RECALL PRESENTLY. *TR

TL* THE CONTACT OWNS A 2008 JAYCO JAY FEATHER TRAILER. ALL FOUR TIRES RUB AGAINST THE WHEEL WELD. EVENTUALLY THE FRONT PASSENGER SIDE DOUBLE TIRE BLEW-OUT. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.

TREAD SEPARATED FROM TIRE MAKE - NU-WA MODEL - SNOWBIRRD TIRE - HI-RUN THESE OPTION WERE NOT AVAILABLE CHOICES ON THE APPLICATION FORM. *TR

OUR 1 YEAR OLD DAUGHTER PUSHED OPEN THE SCREEN DOOR AND FELL OUT OF THE CAMPER, WHICH WAS A FALL OF ABOUT THREE FEET. THE SCREEN DOOR WAS LATCHED SHUT. OBVIOUSLY, THE LATCH IS NOT VERY STRONG SINCE A 1 YEAR OLD CHILD COULD PUSH IT OPEN. THERE IS NO LOCK ON THE SCREEN DOOR AND NO WARNINGS ANYWHERE IN THE CAMPER OR IN THE OWNER'S MANUAL INDICATING THAT THE SCREEN DOOR IS NOT CHILD PROOF. SHE DID NOT FALL THROUGH THE SCREEN, BUT ACTUALLY WAS ABLE TO PUSH THE DOOR OPEN. WHAT KIND OF DOOR SHOULD A 1 YEAR OLD CHILD BE ABLE TO OPEN, WHICH IS COMPLETELY CLOSED? SHE SUSTAINED A MILD HEAD INJURY WITH SOME CUTS AND BRUISING ON HER FACE. OUR MAIN CONCERN HERE IS CHILD SAFETY- THAT THIS DOES NOT HAPPEN TO ANOTHER FAMILY WITH A WORSE OUTCOME. THERE SHOULD BE A MANDATORY LOCK ON THE SCREEN DOOR OR A WARNING ON THE DOOR INDICATING ITS LACK OF STRENGTH AND LACK OF SAFETY FOR CHILDREN. WE CONTACTED JAYCO AND THEIR INVESTIGATION CONCLUDED THAT THERE WAS NOTHING WRONG WITH THE SITUATION. AS STATED EARLIER, THE MAIN CONCERN HERE IS SAFETY FOR CHILDREN, WHICH WOULD BE GREATLY IMPROVED BY ADDING A LOCK TO THE SCREEN DOOR AND/OR ADDING WARNING SIGNS TO THE DOOR TO INDICATE LACK OF PROTECTION FOR CHILDREN. *TR

WE HAVE A JAYCO 23B. BOUGHT ON JUNE 14TH. OUR FIRST TRIP WAS JUNE 19TH THROUGH JUNE 21ST. OUR CHILDREN WERE ASLEEP IN THE FRONT BUNK AND, OUR 2 YEAR OLD LITTLE BOY (37LBS) FELL FROM THE BED TO THE GROUND. WE THOUGHT THAT WE MAYBE DIDN'T FASTEN THE SNAPS AND VELCRO PROPERLY. I PLACE MY SON WITH MY WIFE IN THE BACK BUNCK AND I SLEPT WITH MY DAUGHTER IN THE FRONT. A COUPLE HOURS LATER MY DAUGHTER DID THE SAME THING AND FELL TO THE GROUND. SHE HAS BRUISES TO HER RIGHT THIGH, MY LITTLE BOY SEEMS TO BE FINE. WE FELL THIS DEFECT NEEDS TO BE ADDRESSED. THE SNAP AND VELCRO SYSTEM IN THE FRONT OF OUR BUNK IS INADEQUATE. *TR