JAYCO Complaints

PURCHASED BRAND NEW RV, WENT "DRY CAMPING" (WITHOUT UTILITIES) WITHIN 1 WEEK OF POSSESSION; ON GENERATOR, MICROWAVE LOST LOTS OF TIME, CAUSING MEALS TO BURN, ETC.; OVER LAST 10 MONTHS DEALERSHIP UNSUCCESSFULLY REPLACED (THEY SAY) 3 TIMES; RV MFG REFUSING SINCE DEC. TO DO MORE; TOLD BY GENERATOR MFG I HAVE TO PAY "LARGE SUMS" TO FIND OUT WHAT'S WRONG AND GET FIXED THEN APPLY TO RV MFG FOR WARRANTY REIMBURSEMENT -- NOT ACCEPTABLE, FRUSTRATED, SICK AND TIRED OF NOT BEING ABLE TO USE BRAND NEW, EXPENSIVE PURCHASE. *JB

TL*- THE CONTACT OWNS A 2006 JAYCO SENECA 34SS. THE CONTACT STATED THAT THE TRAILER HITCH BOLTS WERE CRACKED. THE DEALER INSPECTED THE VEHICLE AND REPLACED THE BOLTS. THE ROAD CONDITIONS WERE CLEAR. THERE WAS ANOTHER OCCURRENCE WHEN THE CONTACT HEARD A LOUD SCRAPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED THAT THE DRIVER'S SIDE BOLT WAS MISSING, AND ANOTHER ONE WAS BENT. THE MANUFACTURER PROVIDED A NEW TRAILER HITCH TO THE CONTACT AS PART OF RECALL #07V005000. APPROXIMATELY SEVEN MONTHS LATER THE CONTACT NOTICED ANOTHER BOLT HAD CRACKED. THE MANUFACTURER ADVISED THE CONTACT TO GO TO THE RV SHOP THAT INSTALLED THE REPLACEMENT HITCH SO THAT THEY COULD REPLACE THE BOLTS WITH HEAVY DUTY BOLTS. THE VEHICLE CURRENTLY HAS 35000 MILES. *AK

TL* - THE CONTACT STATED THAT THE 2003 JAYCO KIWI HAD RUST FORMING AROUND THE RIM OF ALL 4 TIRES. RUST WAS THE ENTIRE WHEEL AND THE VALVE STEM. THE MANUFACTURER WAS INFORMED OF THE SITUATION ,AND THE CONTACT WAS TOLD THAT THE TRAILER WAS OUT OF WARRANTY AND THE REPAIR COSTS WOULD NOT BE COVERED. HE WAS CONCERNED THAT WHEN HE TOOK THE TRAILER ON THE ROAD THE WHEELS COULD CRACK AROUND THE LUGS:NUTS. *AK

TL*- THE CONTACT STATED THAT THE 2000 NORCOLD REFRIGERATOR CAUGHT ON FIRE ON 09/25/06. THE CONTACT STATED THAT THE JAYCO DESIGNER SERIES RV 5TH WHEEL THAT WAS PURCHASED WITH THE NORCOLD REFRIGERATOR HAD A DEFECTIVE REFRIGERATOR THAT HAD RECALL CAMPAIGN 02E019000 BACK IN 2002, HE JUST FOUND OUT ABOUT THE RECALL FROM READING HIS GOOD SAMARITAN MAGAZINE. THE INSURANCE ADJUSTER, FIRE INVESTIGATOR, AND THE FORENSIC DEPARTMENT DETERMINED THAT THE REFRIGERATOR NORCOLD WAS THE CAUSE OF THE FIRE. THE CONTACT HAD ALL REPORTS NEEDED FOR THE INVESTIGATION. *AK THE CONSUMER WAS NEVER CONTACTED ABOUT THE RECALL. UPDATED 03/30/07. *JB

WE EXPERIENCED TWO TITAN TIRE BLOWOUTS ON A CAMPING TRAILER IN SEPARATE EVENTS. TIRES INVOLVED WERE TITAN RADIAL ST II 225/75/R 15 DOT AAHH MT2 0605 & AAHH MT2 1205 MANUFACTURED BY TIAJIN IN CHINA. THE TIRES WERE ONLY 9 MONTHS OLD AND HAD LESS THAN 5000 MILES. WE FELT WE WERE INFORMED CONSUMERS WHEN WE CHOSE THESE TIRES AS THEY ARE LOAD RANGE E WHICH IS UP A CLASS FROM WHAT WAS PREVIOUSLY ON THE TRAILER. WE STORE OUR TRAILER INDOORS WHEN NOT IN USE, CHECK TIRE PRESSURES REGULARLY AND WERE WELL WITHIN THE WEIGHT RATING FOR THE TIRES. THE FIRST BLOWOUT OCCURRED AT 9 PM AT NIGHT AND DAMAGED OUR WATER LINES AND THE SIDING ON THAT SIDE OF THE TRAILER. THE SECOND BLOWOUT WAS ON THE SAME TRIP BUT ON THE WAY HOME AT 4PM ON SUNDAY. IT DAMAGED THE SIDING AND SKIRTING ON THE OPPOSITE SIDE OF THE TRAILER. WE USED OUR SPARE (PURCHASED AT THE SAME TIME) FOR THE FIRST REPLACEMENT, BUT HAD TO LIMP ON THREE TIRES TO A TRUCK STOP AND USE A TRUCK TIRE THAT WAS THE RIGHT SIZE BUT WRONG LOAD RANGE TO GET TO A TIRE STORE THAT SOLD TRAILER TIRES. THIS RESULTED IN AN UNPLANNED OVERNIGHT STAY AND WE PURCHASED TWO TRAILER TIRES THE FOLLOWING DAY. WE RETURNED THE DEFECTIVE TIRES TO OUR DEALER WHO WAS ABLE TO GET US A PARTIAL REFUND FOR THE PURCHASE PRICE OF THE TIRES BUT NO REIMBURSEMENT FOR OUR DAMAGES TO OUR TRAILER OR ANY OTHER EXPENSES WE INCURRED AS A RESULT OF THE TWO BLOWOUTS. THE ESTIMATE TO REPAIR OUR TRAILER IS $1050. *NM

DT*: THE CONTACT STATED AFTER USING THE SHOWER IN THE TRAVEL TRAILER, THE WATER IN THE TUB WAS NOT DRAINING PROPERLY. UPON INSPECTION OF THE BLACK WATER WASTE TANK BEHIND THE COMMODE WITH THE LEVER OPEN, THE WASTE PRESSURE WAS BUILT UP AND THE CONTENTS OF THE TANK SPLASHED THE CONTACT'S FACE AND THE SURROUNDING AREA. THERE WERE NO INJURIES SUSTAINED. THE MOTOR HOME WAS INSPECTED BY A DEALER WHO DETERMINED THIS WAS THE DESIGN OF THE WASTE TANK. THE MANUFACTURER WAS ALERTED.

DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH, THE FRESH WATER TANK ON THE FIFTH WHEEL TRAILER FELL OFF AND HIT THE GROUND. THE TANK HAD 15 GALLONS OF WATER IN IT AT THE TIME. THE VEHICLE WAS PULLED OVER AND THE HOSES WERE REMOVED AND THE TANK WAS PLACED IN THE BED OF THE TRUCK. THE DEALERSHIP DETERMINED THE SCREWS FOR THE MAIN SUPPORT BRACKET CAME LOOSE. UPDATED 8/30/2006 - *NM

DT*: THE CONTACT STATED ON A RECENT CAMPING TRIP AFTER HITTING A DIP IN THE HIGHWAY, THE TIRE COLLIDED WITH THE FRAME CAUSING THE WHEEL TO SKID RESULTING IN THE TIRE BLOWING. THE CONTACT EXPRESSED THERE IS ONLY 3/16" CLEARING IN THE FRONT AND THE BACK FOR THE WHEEL TO GO WITHIN THE FRAME AREA. THE DEALERSHIP HAS BEEN ALERTED.

DT*: THE CONTACT STATED THE MICROWAVE OVEN IN THE TRAILER IS DEFECTIVE. THERE HAS NOT BEEN AN ELECTRICAL SHORT INVOLVING THE MICROWAVE. THE CONTACT UNPLUGGED THE MICROWAVE TO AVOID AN ELECTRICAL SHORT AND IS THEREFORE UNABLE TO USE IT. THERE WAS A RECALL LETTER RECEIVED IN NOVEMBER 2005 CONCERNING RECALL, # 03V383000 ON THE VEHICLE REGARDING THE EQUIPMENT. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE.

DT*: THE CONTACT STATED THERE ARE NO PROBLEMS WITH THE CAMPER. THERE IS A NHTSA RECALL, #01V251000 ON THE VEHICLE REGARDING THE STRUCTURE. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE.