JAYCO Complaints

After filling our motorhome with fuel and driving on a trip, we noticed a check engine light that came on. I noticed a smell of gas but couldn’t pin point where it was coming from at that time. We ordered a code reader and it showed a large EVAP leak code which seemed to be there for a while but looked like it was cleared previously. Could still smell gas, so husband went under motorhome and smell got worse. Saw fuel leaking from filler hose that goes into fuel tank and no clamps in this particular area that was leaking fuel.

We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is directly UNDER THE BED accessible from OUTSIDE the RV has THREE LIGHT SWITCHES on the INSIDE WALLS of that bin. There is NO COVER over that switches. The bulbs in those lights are old style lights that get extremely hot. When things move during transit they can bump those switches and TURN THEM ON. THERE IS NO WAY TO KNOW THE LIGHT IS ON. (In my Fleetwood the Cago bin light switch was INSIDE THE RV and an indicator told you when it was on). Not so in this Jayco. So the light can get bumped on, you don't know it's on and it starts a fire! It melted and burned the cover over the light and it burned a tarp. Luckily the tarp mostly melted and never caught fire or we would have all DIED! THIS IS A SERIOUS SAFETY HAZARD. They either need to replace ALL these bulbs with LEDs that don't get hot OR put a COVER over that switch so that it cannot be accidentally turned on when contents in the bin shift during driving. I HAVE NEVER SEEN ANYTHING ON AN RV THIS UNSAFE!

Jayco did not put a heatshield on the exhaust pipes, so the plastic components have melted. The pass through storage has melted and caused an 8 inch hole. Thankfully we did not have combustable materials in the compartment. This is a fire hazard!

We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, would have to order them & their technician just called in "sick". Appointment was rescheduled once they had the recall parts in for Nov 15, 2021, again at our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO. Upon arrival that morning to drop the unit off for the recall repair, was turned away again & told I'd have to reschedule as they had a break-in overnight & their technicians' had some tools stolen & would not be working today & they would have the service manager call me to reschedule the appointment once again, which never happened. In March of 2022, we received the second recall notice, 22V089, advising to take it to the local Ford dealer for inspection & repair. I called the Ford Dealer, now Alpine Ford, in Pueblo, CO, several times having to leave a message without a return call. On April 6, 2022, I spoke with Jeff in Service at Alpine Ford & was informed Alpine Ford would not do the recalls as the new owners refused to do them after purchasing the dealership & referred me to Camping World. I had an appointment at Camping World in Colorado Springs this same day & they contacted Ford Dealers in Pueblo, Colorado Springs, Canon City, & all refused to handle the recalls. I called Ford Corporate & expressed my displeasure with dealers failing to comply with recall notices causing safety concerns for use of the unit & was told the were not "refusing" to do the recalls just did not have any technicians or locations except maybe O'Mera Ford in Northglenn, CO, who might handle it, which is unacceptable as they are 2 hours & 100 miles away.

On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice any warning lights at the time. I was a preoccupied. According to Ford technicians a "Yaw" sensor detects an amount of sway beyond a set limit and initiated actions through the antilock braking system to maintain control of the vehicle. The Ford technicians were able to duplicate the problem. It occurred in both directions with no apparent physical indications of excess sway or lean while turning the vehicle. The vehicle was not over weight nor were excessive speeds involved in the original incident or during troubleshooting by Ford technicians. According the the information obtained from the Ford technicians the center of gravity for the vehicle is too high. (see attached Ford_Linclon_Fairfield 2.jpg) We upgraded the sway bars to make our vehicle safe to drive. The original front and read sway bars were 7/8 and 1-1/8 inches respectively.

I was driving slowly looking for an open gas station on a highwsy in Va. i attempted to make a left hand turn when i heard a snapping sound. I then had a complete loss of power steering and braking capacity. I started rolling across the highway mashing the brakes and finally put my Ebrake on stopping my RV. There were not any lights lit up on the dashboard before or after this incident. If i was going 70 down a busy highway, the outcome of this incident would be much different. My children would be planning my funeral today.

The Jayco manufacturer window sticker for our newly purchased RV states it has driver and passenger airbags as standard equipment, and we bought the vehicle expecting it to have this safety feature. The vehicle does not have this safety feature and the manufacturer (Jayco) stated they will not do anything to rectify the missing vehicle safety equipment as promised.

There was a recall on the springs and this was done on my Fifth Wheel. Less that a year after springs be changed, the spring bracket that is welded to the crash tubes busted into the crash tubes. The Service Manager at the dealership said he is not sure if the spring broke causing the causing the crush tubes to break or the crush tubes broke first causing the spring to break. But he did say the crush tubes were not the right thickness. He said the crush tubes were 3/16” wall and it should be 1/4 “ .

The component involved is the LP regulator 2nd stage cover that is used on a travel trailer LP system. I received a recall notice to have the LP regulator replaced as they were know to be leaking. I took the trailer to my dealer and they replaced the LP regulator but I was told that they did not have a plastic cover for the second stage of the regulator. The cover is required by ANSI 1192 section 5.2.15.8. The regulator that replaced the leaking regulator was a different shape and the second stage cover from the leaking regulator did not fit the new regulator. The cover is required to prevent the vent at the bottom of the second stage from freezing over with moisture and causing the regulator to malfunction and creating a safety issue. I insisted that a cover be placed on the regulator. I was first told that they were not putting covers on the new regulators as they did not receive any with the shipment of new regulators. I continued to insist that they find a cover. The technician went to the parts department but was told that the covers were decorative and they were not supplying them. I still insisted and they found one and put it on my regulator. I talked with the shop foreman and told him of the problem and that he was creating a safety issue on all of the trailers that were getting new regulators. He said he would look into it. I asked for a response but have heard nothing. I called the rv manufacture and told them about the problem. They said they would call me back the next day. I haven't had a call. I am sending this to you as I am sure with the experience I encountered there are hundreds or maybe even thousands of trailers at my dealership alone that have had the regulator changed under the recall but did not get the protective cover.

I recently purchased a used Jayco Precept 31 UL motorhome that is on a Ford F53 chassis. After the purchase I found that the vehicle handled very dangerously when being passed by a large trucks, or when there were crosswinds or medium strength winds. The problem was bad enough the I narrowly avoided accidents caused by being pushed around by passing 18 wheel trucks or crosswinds, or both. After doing some research on this vehicle, and others on the Ford F53 chassis I found that these handling issues are the number one problem with these units. I subsequently had to invest over $6K to correct these handling problems as they were the result of the ineffective stock suspension configuration from the factory. I had to install a steering stabilizer (Safe-T-Plus), a rear track bar (SuperSteer), front radius rods (SuperSteer), new special damping shocks (Koni FSD shocks) and an adjustable drag link (unsure of the manufacturer). All these modifications collectively changed the handling of the RV from a huge safety hazard to a well heeled and safe handling vehicle. These changes should have been included as standard safety equipment directly from the factory. It is incomprehensible to me that a vehicle of this size should be allowed to be leave the factory and be on the road with such dangerous handling issues. If you do the research you will find many owners of these units who struggle with the same issues and who have had many near misses or accidents on the road as a result. Recreation Vehicles built on the Ford F53 chassis need to be highly regulated and inspected to ensure that they leave the factory with the safest configuration of suspension, chassis and steering equipment available. These vehicles should all be placed under a recall to have the manufacturer(s) install, at their expense, the handling modification I outlined above.