JAYCO Complaints

Driving when I heard a loud whisling, I check the driver side window but it was closed. I open and closed to ensure it wasn't the driver's side window. I pulled over at the next rest area and found the windshield has slipped out of the gasket. I drove very slow on the access road to get home. I called SW Mobile RV Inc Levy Loza 210-508-6015). He placed silicone around the windshield to keep the wind out so I could drive a short distance to a RV repair company. Mr. Loza stated if I continue to drive the windshield will fall out for there is nothing holding it in place except the gasket itself. The gasket came loose from the front cap; this will continue to happened until Jayco fixes the issue with the windshield. He advised I need to contact Jayco. I contacted Jayco dealership service department (Explore USA RV Supercenter 28970 IH-10 West Boerne, TX 78006 1-830-981-5618); the inquired about the chassis, I told them it was on a Ford 53 chassis, I was then told to contact Ford.

The contact owns a 2013 Jayco Seismic trailer hauled by a 2018 Chevrolet Silverado. The contact stated that the hanger for the springs that hold the axle had fractured without warning. Due to the failure, the axle began to hang from underneath the vehicle. The contact suspected that the failure occurred while towing the trailer; however, he only noticed the failure after parking. The manufacturer was notified of the failure by email and the contact had yet to receive a response. The vehicle had yet to be serviced or diagnosed. The failure mileage was unknown

The contact owns a 2021 Jayco Alante. The contact stated while driving 65 MPH, he was unable to disconnect the battery disconnect switch. The contact stated no warning light was illuminated. The contact took the RV to the local dealer, where it was diagnosed with needing the battery disconnect switch to be replaced. The RV was repaired but continued to experience failure. The contact took the RV back to the local dealer who was unable to diagnose the failure. The manufacturer was informed of the failure. The failure mileage was unknown.

In January 2021, while traveling at approximately 65 miles per hour on a Chicago area tollroad, my motor home suddenly began violently bouncing up and down in the rear. I immediately began to slow and move to the shoulder, at which time I observed the outside left dual wheel separate from the vehicle and roll into the dividing median wall. I managed to get to the shoulder on the remaining wheel, which was also damaged beyond repair. After towing and repair, the total cost was approximately $3200. The technician was unable to determine why the wheel had suddenly broken loose. In August 2021, while traveling at approximately 60 miles per hour on an Illinois Interstate highway, I felt the right rear drop as though a tire had suddenly lost air. I immediately moved to the shoulder and, before I could come to a complete stop, observed the outside right dual wheel separate from the vehicle and stop on the shoulder. Again, the remaining wheel was damaged beyond repair. After towing and repair, the total cost was approximately $2100. Again, the technician (at a different repair facility) was unable to determine why the wheel had suddenly come loose but did mention the fact that he believed the wrong type lug nuts may have been used. These were the same lug nuts that had been on the vehicle since purchase. I have always been diligent in maintaining proper air pressure in my tires, consistently inspected them for wear and damage, and made every attempt to ensure they would not be a problem. After the first occurrence on the left side, I had the right side removed and inspected by the repair facility in Chicago and again by my local tire shop when I arrived home. Since the first occurrence, every time I stop for gas I perform a visual inspection of all tires and manually check all lug nuts to ensure they are not loose. I am curious if this has been reported previously or why this may keep happening. It is both quite frightening and dangerous.

Issue 1. RV plumbing system poorly designed and installed allowing Grey-water tank damage and unsafe and unsanitary sewage leak. The Grey-water tank was not engineered with close enough tolerance in the mounting structure to prevent shifting during normal driving conditions allowing the tank to uncouple from the mounting rails, breaking the plumbing fixtures and allowing sewage to spill in the plumbing compartment. The tank was also engineered without a support structure under the tank as a supplemental support. The authorized dealer diagnostic inspection and estimate of repair supports the lack of engineering standards. Issue 2. The on-board generator system fuel lines are routed over the top of the chassis lead-acid batteries. This is not logical, safe or prudent. In a collision, a battery short could cause a catastrophic fuel-fed fire.

The contact owns a 2020 Jayco RV Trailer. The contact received notifications for NHTSA Campaign Number: 21V179000 (Equipment), 21V184000 (Equipment), 21V204000 (Equipment) and 21V203000 (Equipment) however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue and informed the contact that the parts for the recall repairs were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I purchased a 2017 Jayco Precept 36T on 9/16/2017 and have had issues with it, most that have been handled by Jayco, including a slideout. However, the Windshield Wipers have been a problem for the last 3 years that I have owned it. The Driver's Side Wiper, when being operated, goes too far to the side and goes off the vehicle, flopping off to the side. Camping World has tried to repair it several times, supposedly with Jayco's help, and has failed every time. Open Roads tried to repair it and failed on their first attempt. I am taking it back to them and verifying that they contact Jayco for help in repairing it correctly.

THE CONTACT OWNS A 2021 JAYCO SENECA PRESTIGE. THE CONTACT STATED WHILE DRIVING 70 MPH, SHE SMELLED DIESEL FUMES INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED RICK'S RV CHICAGO (4360 W JEFFERSON ST, JOLIET, IL 60431, (815)725-4061) AND MADE THE DEALER AWARE OF THE FAILURE. THE MOTORHOME WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,915

TL* THE CONTACT OWNS A 2008 JAYCO DESIGNER. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE CONTACT STARTED TO SMELL THE BURNING OF PLASTIC. THE CONTACT OPENED THE BOTTOM STORAGE CAPSULE AND NOTICED THAT THE ELECTRICAL TRANSFER SWITCH WAS MELTED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO HAVE IT DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS RELATING THE ISSUE TO NHTSA CAMPAIGN NUMBER: 12V347000 (ELECTRICAL SYSTEM). THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT LISTED UNDER ANY RECALL. THE FAILURE MILEAGE WAS UNKNOWN.

WE HAVE MULTIPLE ISSUES WITH CYLINDER MISFIRE CODES. THE SMART JUNCTION BOX, WIRING AND SPARK PLUGS HAVE BEEN REPLACED BUT WE REPEATEDLY TAKE OUR MOTORHOME TO FORD FOR REPAIRS. AT ONLY 5600 MILES WE HAVE NOT BEEN ABLE TO TRAVEL CONSISTENTLY.