2016 JEEP CHEROKEE Complaints

Four Wheel Drive quit working. There is no traction on the rear wheels and four wheel drive error and stuck in traffic during freezing temperatures and snow on the road. This almost caused a collision. Why is there a recall on 2016 Jeep Cherokees for four wheel drive issue but not on my 2016 Jeep Cherokee?

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle jerked while in first gear. The contact stated that after a short while the vehicle returned to normal functionality. No warning light was illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.

While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.

Transmission doesn’t engage while driving. When I am braking, the vehicle jumps like it is skipping gears while trying to slow down.

Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.

According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks

The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.

Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.

Service 4wd warning light illuminated. Google search for recall indicated that 2016 Jeep Cherokees had a recall for this problem. However, our specific VIN was not part of recall. When calling the manufacturer, I was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. The advice was followed and confirmed, but when calling the manufacturer back, I was told that that was not how things work when dealing with a recall and since our VIN was not part of the recall, they could not do anything. I filed a complaint with NHTSA in April 2024 to no avail. We have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. I can only assume because of the recall. Almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.

Cracked windshield. No visible impact mark. Parked car at home and when came back out there was small crack coming from bottom driver side going up. Later on when actually driving the vehicle the crack randomly started getting bigger and went further up and then split to the side until reached edge of windshield.