2016 JEEP CHEROKEE Complaints

I was driving home from work, the digital display (center)!showed my speed at 82m/h and revving the engine, the actual speedometer showed the actual speed I was doing of 32m/h…(right side of display). Computer reading lights and license plate light not working, yet they are. Took to repair shop and they could only reset, but it returned almost immediately. Gear shift malfunction. The lights on the gear shift and the alert in the display saying gear shift malfunction… all within 2 days… car has @97 000 miles…

The vehicle suffered a complete internal failure of the Power Transfer Unit (PTU) drivetrain assembly. Authorized dealership Milford Auto Group diagnosed the vehicle on Invoice #45604 and confirmed in writing: "THE PTU HAS FAILED INTERNALLY AND NEEDS TO BE REPLACED".The manufacturer (FCA US LLC) issued a 15-year extended warranty campaign (XJ1) specifically to address safety hazards related to internal PTU mechanical failures causing loss of power. However, FCA US LLC and the dealership are refusing to remedy this documented defect under the warranty extension due to fault code C14A7-97, demanding $4,600+ tax out-of-pocket. Chrysler’s own internal publication, STAR Case S1721000016 Rev. A (MC-10247452-9999), explicitly confirms that fault code C14A7-97 is triggered by damage and debris on the internal PTU mode/range shaft splines and collars, requiring complete PTU replacement. Operating the vehicle with a compromised, internally disintegrated PTU creates an immediate safety hazard of sudden drivetrain lockup, loss of vehicle propulsion while driving, or rollaway risk. The manufacturer's refusal to honor their written warranty extension based on code technicalities forces the vehicle to remain in an unsafe, hazardous condition.

I was involved in a significant front-end collision while driving my 2016 Jeep Cherokee. The vehicle sustained extensive front-end damage, including substantial damage to the hood, front bumper, and front structural/components area. Despite the severity of the collision, none of the airbags deployed. I sustained injuries to my neck, shoulders, and back as a result of the collision. I am concerned that the non-deployment of the airbags may have contributed to the severity of my injuries. Prior to the collision, I was not aware of any airbag warning lights, warning messages, or problems with the airbag/SRS system. I am concerned that the airbag system may not have functioned as intended during the collision. I am requesting that the non-deployment be investigated as a potential safety issue. The vehicle has been declared a total loss but remains intact at a tow facility and has not been dismantled or disposed of. It is currently available for inspection.

My PTU/transfer case has failed and our Jeep is currently in the shop. They are stating that this exact issue is part of an ongoing recall and that our vehicle should also be added to the recall list due to this part being the exact reason for the recall. They told me that it is unsafe to drive due to power transfer failure while driving, and potential vehicle rollaway. The problem initially was severe grinding noises noted while driving and it was confirmed by our mechanic at our local dealership. He then inspected the unit and noted the failure. I received no warning messages on my vehicle dash prior to this issue. The grinding has been ongoing for about 6 months to a year prior to this but was much less and I kept being told it was either the tires rubbing whilst turning or that my 4WD was "just having a hard time" by other mechanics which I now know was not the case). Please consider my vehicle to be added to this recall. This fix is entirely too expensive for a mom of two young kids, in the state of this economy, who needs their car back as soon as possible.

My 2016 Jeep Cherokee developed severe grinding/scraping noise and vibration associated with the PTU. In 2023, I brought it to Larry H. Miller Jeep 104th for PTU-related Safety Recall 45A and also reported abnormal noise. The noise was not documented and the PTU was not replaced, despite Warranty Extension XJ1 already being in effect. In 2026, after the noise worsened, I returned to an authorized Jeep dealer and specifically reported the PTU concern and XJ1. The dealer stated the PTU tested normally and attributed the noise to other issues. I obtained an independent ASE-certified inspection from Wesley Automotive. Wesley documented PTU noise/vibration, a magnetic plug coated in metal, excessive ferrous metal in the PTU fluid, and a faulty PTU requiring replacement. After unrelated wheel-bearing and brake repairs, Wesley documented that the PTU concern remained and provided a photograph showing metal debris on the plug and written diagnostic findings. A subsequent authorized Jeep representative stated XJ1 would not apply without fault code P1720-00 or P215C-00 even if metal were present in the PTU, while acknowledging that the metal condition presented a safety concern. Despite documented PTU failure and metal contamination, it remains unrepaired because Jeep has conditioned XJ1 replacement on specified fault codes rather than physical findings. This follows the 2023 PTU-related recall visit, a later authorized dealer reporting no applicable codes and stating the PTU tested normally, and AutoNation requiring me to authorize a $295 diagnostic fee for yet another evaluation. Stellantis continues to require additional dealer evaluation despite this history and independent physical evidence of PTU deterioration. I am concerned continued operation puts my family and me at risk of PTU failure, sudden power loss, or loss of drivability. The vehicle remains in service with a faulty PTU and metal contamination.

Good afternoon, my 2016 Jeep Cherokee is currently at the Local Jeep Dealer in Savannah, Georgia. I have been informed by the dealership that my Power Transfer Unit has failed and has to be replaced. I went to your website and this is an ACTIVE CAMPAIGN for this issue, it is #23V302000. This is a known recall issue and thus the RECALL was issued. Problem, my vehicle's VIN is not listed on your or Mopar's website. I get it, if the VIN is included it is an automatic issue and it will be repaired. My Jeep has the exact mechanical issue covered by the recall, but its not on the list. My question, can my Jeep / VIN be added to the recall? My VIN is [XXX]. I'm a US Veteran with [XXX] of service, I'm on Social Security, and I'm [XXX] old. This repair will be very expensive and I have limited resources. Anything you can do, would be greatly appreciated. I thank you in advance for your time and consideration in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Took a hard Impact to the rear driver side tire and rear driver door corner small dent(near rear tire), and was spun 180° causing being propelled into a light pole on the passenger front and side. No airbags deployed in the entire vehicle. Multiple people in the vehicle in the vehicle sustained concussions, one also hit their head off the side window which resulted in a large bump forming, and also sustained a fractured rib. No warning lights were on and vehicle had recently been inspected. Currently there is a case opened with JEEP regarding the lack of deployment of the airbag system related to this accident.

The vehicle show code B0020-13. This is a fault in the wiring system for the airbags. Caused by Jeep engineering being bad. This has nothing to do with how is driven or used and is a massive safety issue and shuts the entire airbag system down. It requires fix 10-001-20. This issue is so common they have issued a bulletin. The fix is $1100. The fact that this isn't covered by Chrysler is an abomination to safety and is absolutely ridiculous. Then being allowed to not fix air bag issue they know they have caused should be illegal. I'm embarrassed to even have to write this. This is going to kill someone.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally with the message "Service 4WD" displayed. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the PTU had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The contact was informed that the parts to repair the vehicle were currently on backorder. The failure mileage was 86,000.

Odometer Fraud. The contact purchased a 2016 Jeep Cherokee. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 86,778 and at the time of the vehicle's oil change, it was discovered that on the last oil change the mileage was 90,003.