2016 JEEP CHEROKEE Complaints

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a loud clunking sound while turning. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact received notification of NHTSA Campaign Number: 23V302000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,000.

Service Shifter light comes on while the gear functions turn red in color for park, reverse, neutral, and drive. I did a prior recall search and saw numerous complaints for my car make/model and year. Was this a recall? If not, why not? I found complaints that could be safety. After this, I wouldn’t recommend Jeep without more requirements to assess for safety.

Stop Start Failure (replaced-filter and battery) Failed again same battery reason showing battery tested was fine. Still not working to date

There is a recall on the Power Transfer Unit in my vehicle, a 2016 Jeep Cherokee which can cause rollaway or loss of control causing crash or injury.

The jeep has stalled out few times just stops running no reason then starts up after a few minutes very unsafe my son was driving jeep and just died on him middle of the road. Luckily a police crusier helped him off the road. Been in the shop for this nobody can find anything

On two occasions within 5 days while driving the vehicle, (the vehicle was in motion) it suddenly stopped and the would not accelerate making a whining noise as if the car was in Neutral. The dashboard then said to put the car in Park. or Shift to Park. I tried to turn off the vehicle and it didn't immediately want to restart, it was full of gas but sounded like it was empty. I was able to finally turn it on.

The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also displayed. The contact stated that the failure was related to TSB: 23-015-16 and TSB: 23-021-20. The local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that the 4WD light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Transfer Unit had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the dealer confirmed that the VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 92,000.

While driving the vehicle I encounter a loss of driving power, then the check engine light comes on and the service 4 wheel drive indicator comes on. The loss of power while I'm driving creates an unsafe condition because i am driving on the highway among other vehicles when this occurs. This happens to me at least once per day while i am driving and on one particular day it occurred six times. The problem has not been reproduced or inspected.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal popping and clicking sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 02-004-15. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,000.