2016 JEEP CHEROKEE Complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. The vehicle was taken to the dealer, where it was diagnosed with rear differential failure. The vehicle was repaired under warranty. The contact stated that the failure had reoccurred. The vehicle was taken to an independent mechanic, and it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,203.

The contact owns 2016 Jeep Cherokee. The contact stated while driving at various speeds, the 4-WD warning light illuminated, and the 4-WD became inoperable. The contact stated that the failure had been recurring more increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the Power Transfer Unit (PTU) fluid, and the dealer determined that the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. The failure mileage was approximately 120,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 44,000.

My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe the NHTSA is supervising the recall by the company so I will share this issue with you and hopefully the problem will be resolved.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power, but the RPM’s continued to increase. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.

Cruise control would not disengage. Instead it accelerated me to 85 mph is rush hour traffic. The car continued to accelerate will out responding to any commands to turn off cruise control. Second time this has happened. It was supposed to be fixed by doing an update to the car. This did not work. The second time I attempted to use cruise control after having had the long block engine replaced due to the oil consumption law suit, the car once again had the same problem with now slowing down. I tried putting the car into neutral and pressing the break. The car was accelerating so fast. The brakes had no effect without causing me to lose control. I was forced to put the car into a ditch at 75 mph. Rather than to rear end the dead stopped 3 lanes of traffic ahead of me and being pinned in by the traffic behind me. Car flipped I now have brain damage and failing kidneys due to blood transfusions

“Service Shifter” warning message comes on screen randomly and repeatedly. And my shifter lights all illuminate. I had the dealership replace the whole shifter and harness in Oct 2022 and the problem has started to recur now in May 2024.

SVC 4WD WARNING LIGHT IS ON AND NOW THERE'S A SHIMMY IN THE FRONT END AND LOSS OF POWER WHEN ACCELLERATING

The contacts mother owns 2016 Jeep Cherokee. The contact stated while driving approximately 15 MPH and making a right turn, the vehicle stalled with an abnormal noise coming from the front. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a power transfer unit and transmission failure. The vehicle was not repaired. The independent mechanic related the failure to NHTSA Campaign number: 23V302000 (Power Train). A dealer was contacted and informed that the vehicle was Canadian and refused to repair the vehicle. Several other dealers were contacted and informed the contact that the vehicle was Canadian and could not assist. The manufacturer FCA USA was contacted and informed the contact that they could not force the dealer to repair a Canadian vehicle. The contact also called FCA Canada who informed him they could not assist him as the vehicle was no longer registered in Canada. The failure mileage was approximately 91,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the Service 4-WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed power transfer unit (PTU) and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 87,000.