2016 JEEP CHEROKEE Complaints

Service 4WD light came on. Car has driven with irregularities at times accelerating. Took to dealership and they said the PTU is bad with no way to get the parts till the end of February 2024.

The service 4w drive indicator came on on the vehicle while I was driving in light snow of about 1 inch. I was unable to stop because the wheels spun and felt like they were not spinning in sync. I spun out and narrowly missed hitting 3 cars. My wheels spun wildly and the jeep picked up speed as I tried to stop. Luckily I did not hit anything. A few days later I was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. I have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my PTU is not covered under the recall that is on vehicles oof the same year for the PTU and manufactured during the time the PTU is being recalled for. The dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. There is also a 6-8 week wait to have the repair done. I am afraid to drive my own vehicle on snow or wet roads since I don’t want to lose control.

While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.

The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.

My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.

The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number 23V302000 (Power Train). The failure mileage was approximately 50,500. The VIN was not available.

The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season

I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the "Service 4WD" message was displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

Service 4x4 light came on and took to Jeep dealership. Diagnostics came back with bad PTU and part is on backorder. The backorder dates continues to be pushed out with no actual ETA. I bought a Jeep with 4x4 capability because I live in the mountains were it snows. This vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.