2016 JEEP CHEROKEE Complaints

Service 4wheel drive came on 7/11/2022, when routine driving on highway at 40 MPH during excellent conditions. Phoned dealer 7/15/2022 to schedule for recall U90 for the catalyst efficiency and to have the vehicle scanned for the service light. 7/26/22 dealer informed active code C14A7-97 PTU Motor component or system operation obstructed or blocked, they cleared the code, it came back on, they check fluid level in ptu, it was within specs, found star case S1721000016 referring to the splines on the ptu unit to fray and not function. Recommended to replace ptu unit before winter. Found recall #21-017-21 for PTU broken input spline. Recall states malfunction indicator light (our service 4wheel drive came on) grinding noise coming from under vehicle while driving (this is notated on the service invoice from dealer. ) Although, code is different from what is listed for #21-017-21, our vehicle was built during the time frame indicated on the recall (April 2016) and is a 75th anniversary edition Cherokee, also listed on the #21-017-21 recall. Vehicle only has 37,689 miles on it and has never been taken off road nor has any other mode, but Auto been used for driving. Cost of replacement out of our pocket was to be $3100.00, after speaking with dealer and indicating this was our 3rd new Chrysler vehicle bought from them, they assumed responsibility for half the cost, see attached receipt where out of pocket for us was $1500.00, plus the $120.00 cost to scan for the issue. We would like consideration for a refund of the $1620.00 out of pocket we spent on this vehicle that we feel this issue should have been part of a recall. Please see note from invoice that metal shavings were found in the splines of the ptu. Safety of this vehicle in a needed 4x4 situation would have been compromised had the unit not been replaced.

The contact owns a 2016 Jeep Cherokee. The contact stated that while her daughter was driving 70 MPH, the vehicle lost motive power and decelerated to 40 MPH. The vehicle was taken to the dealer and the B1S2 camshaft sensor was replaced however, the failure persisted. The contact stated the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not contacted. The failure mileage was 97,254.

2016 Jeep Cherokee TrailHawk 80k miles PTO failed in 10/22 had extended Warranty but not through Jeep @ cost $4k. Now with 89k it’s going out again. What can I do

The Power Control Unit of the full time four drive unit is defective and has caused warning lights that made the car unsafe to drive. There is current safety recall by NHTSA 20V343 that applies to 2014-2017 jeep Cherokee that applies to my car but does not shows up on the Jeep data base. Please advise. Thank you

PTU Power transition unit, many jeeps have same issue over 2,600. Jeep won’t stay in park. Can roll down drive way. I lost power when turning into intersection almost got into accident with children.

The contact owns a 2016 Jeep Cherokee. The contact stated upon starting the vehicle, the message Service Shifter was displayed. The contact stated that upon taking the vehicle to the dealer for a routine oil change, she notified the dealer of the warning message. The dealer informed the contact that it was a known failure; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 55,000.

Went out to the vehicle in the morning, inserted the key in the ignition, turned the key to start the vehicle and the battery exploded.

At approx. 49,000 miles I brought my Jeep to an authorized dealership to inspect hard shifts/skips in the transmission shifting. Dealership was unable to reproduce issue. At approx. 59,000 my vehicle was fully repaired and guaranteed from an authorized collision center (passenger side impact) when the transmission light began to illuminate. The same dealership cleared these codes without diagnosis for the issue. At approx. 71,000 the 4WD light illuminated and the dealership replaced the PTU, indicating it was "unresponsive" yet not due to collision. Days after this repair the module that communicates connection between my vehicle and the starter/alternator has gone out "inexplicably" I believe my model has faulty electrical components similar to the recalled models and I would like to raise complaints everywhere and anywhere that my issue is relevant.

I've been told I have a PTU failure. (Code: C14A7-9T) My "SVC 4WD" light comes on, Apparently this is an extremely common issue... I'm out of warranty (approximately 97,000 miles) but it is potentially a very dangerous condition, requiring replacement of the entire PTU. (+$3800) I've had this confirmed by an independent shop and confirmed the code with a dealer.

The contact owns a 2016 Jeep Cherokee. The contact stated that while accelerating from 0 to 35 MPH, there was a humming and clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The mechanic determined a failure with the front power transfer unit that caused damages to the rear drive shaft. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,100.