2016 JEEP CHEROKEE Complaints

4WD service light on. Diagnostic and servicing reveals blocked PTU. There is a recall for it, but it’s VIN specific and my Jeep is not covered.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving various speed, the parking brake engaged independently. The contact stated that the service parking brake warning light was illuminated. The contact stated she was able to release the parking brake and continued driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.

2016 cherokee Limited 4WD - large warning flashing on and off “4WD unavailable service required” on the screen followed by small warning light “SVC 4W Drive “ that stays consistent while driving. Car started to have less pull when accelerating and tires were not gripping nor had same traction as normal. At first it didn’t seem anything was wrong, but at higher speeds, especially on turn or going ip hill more noticeable on dirt or rain, the tires are heard spinning as the car made an effort to accelerate at its normal power. Within a few days, i got a an appointment for a diagnostic with a certified jeep dealer and they confirm a problem with a faulty power transfer unit. They said it would cost $3600 to fix. Tne diagnostic was $190 The warning light turns on within 3 to 5 minutes of driving and at first it would go off but now stays on. I am not able to accelerate without slowing down significantly when i need to during highway speeds and can’t make turns without worrying it will skid or going a different direction, so I have to keep a strong grip on the steering wheel to have control. I have not repaired it due to the excessive cost. This jeep has been very well taken care of. I am the second owner and It only has a little over 60k miles in 6 yrs. A jeep Cherokee limited 4W Drive is built for rigor and better for this to happen on 60k miles. Currently my vehicle had no recalls and find no records of the PTU - or any part of the powertrain being replaced as of today. I love my Jeep and this is disappointing, but more shocked by this malfunction.

On 9/14/21 was driving on highway and car started having a loud noise and brought car to Five Star Jeep in Macon GA. The PTO Unit was broken and I had to have it repaired there - that took 1 month. A second time on 5/5/22, when driving the car on a main road it started making a loud noise again and I was unable to steer or drive the car. Pulled off onto the shoulder and waited for AAA to come and tow vehicle to Jeep dealership. Luckily I was at a light when this happened or I could have hit a person or other car or they could have hot me. Car was towed to Paulding County GA Jeep dealership who confirmed it was the PTU failure and rear diff feels like its binding up from PTU failure while driving. I am dealing with Joseph Drupiewski at Paulding Chrysler Jeep Dodge Ram, 1245 Old Griffin Rd, Dallas, GA 30157, (770) 406-6926. His cell is 770-599-7541. This is the 2nd time this has happened. I have read online that there is a recall for this on Jeeps. NHTSA campaign numbers: The recall for the 2014-2017 Jeep Cherokee is 20V343. FCA’s own number for this recall is W47. The recall for the PTUs sold for use in Jeep Cherokees is 20E037, and FCA’s own number for this is W48. There were sporadic warning messages on the car which would say "4 Wheel drive overheated, temporarily unavailable". I never used 4 wheel drive. It was popping on and off over a few days,

No messages were displayed when any issues occured. The back hatch stops working randomly. Whether your trying to open or close the back hatch, it will not operate by any of the interior push buttons or by using the key fob. I have to manually pull the hatch open &/or closed. I had a technician see this happen as well. I've had numerous times where my Jeep will be shifting & it lags a little bit and then causes a loud bang & jolt when it shifts to the next gear. I only drive approximately 6,000 miles/year. Any resolution to these issues would be greatly appreciated, Amy

Our jeep started displaying and error stating "vehicle needs to be stopped to shift" and after this error would display the engine would cut off. We took it to the dealership and we were told that the shifter bezel needed to be replaced. It was replaced in March. We we driving our car again on 5/8/22 and error code said "service shifter now" so we went back to the dealership and they are saying the shifter needs replaced a second time.

PTU has failed. Dealer says 3k replacement cost. My contention is current recall is not broad enough if other Jeep products have same issue. It should be expanded to include all PTUs with same defect.

Some times when starting from full stop vechile losses power . believe drivetrain failure. Have no conyrol until it reingauges usually less than a minute.if I had to get out of the way of something that would be dange r ous .It happens about once or twice a month.

See my attachment for full details - PTU was malfunctioning on my 2016 Jeep Cherokee and while my VIN did not have a recall, the part, year, make and model of vehicle all matched.

Excessive oil consumption causing hesitation and stalls in traffic. Consumption is approximately 1.5qt. per 1000 mies