2016 JEEP CHEROKEE Complaints

Around 35-45 MPH it shifts hard. After it shifts hard it acts like there is no power when hitting the accelerator. This incident only happens every so often not every time it hits 35-45 MPH. Has been taken to dealership to diagnose and they can’t re create the issue so we are always sent on our way. The vehicle has over 100,000 miles on it so I assume it’s not the adaptive learning for the transmission. The shifting problem also throws no codes. The fluid is fine and no metal in the fluid. I do not know what to do. I have read where thousands of people have this issue with the Cherokee and have gone to lengths of replacing the transmission or having it rebuilt and the issues still persist.

This car has been stopping in the middle of the road basically since I got it. I bring it in and it breaks down over and over. Most recently in front of my house on a very busy street with 18 wheelers. I do not feel safe in this vehicle.

Vehicle has slowly been loosing power since I purchased it in 2018, but over the past 2 months it's sluggish and when I press the accelerator, it hesitates then takes off and the tachometer gets stuck until I let off the gas then push the accelerator again. Also when I'm in stop and go traffic, when I accelerate, it starts jerking and feel like the engine is going to die, but if I give it a little more gas, it stops, until I have to come to a stop again. It's unsettling to hear the engine race the way it does. I feel it's a safety issue because the way it jerks when I'm trying to get the tachometer to stop racing. There's been no warning lights and nothing has been confirmed by the dealership, however, I recently received a recall notice and have contacted the dealer for an appointment. I'm waiting on a return call but don't know what the recall is related to.

Transfer case is not working it says blockage I see alot of of recalls for this piece and I want want to report it for my car as faulty aswell. also now the timing change has to be replaced. This jeep has had multiple issues going on since I have had it for almost 3 years it will be three years in Feb 2022

Service shifter light will come on when I ship from PRND and sometimes like when I am in a car wash in Nuetral I can't get it to shift

My service 4x4 light would come on then off, then on again. Was brought to the dealership, in which I was informed that my PTU is bad and needs to be replaced ($2800 plus to fix). There is a recall on the PTU for the year of my Jeep, but not my VIN. My vehicle has only 41,841 miles on it. I called the NHTSA hotline and was given an ODI#11439663 to open the investigation. Also had called the Jeep Hotline #800-992-1997, in which were no help on this issue.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 55 MPH, the service 4X4 warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit (PTU) assembly to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 41,841.

*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH, the vehicle inadvertently stalled. The check engine warning light was illuminated. The contact was unable to veer to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer also referred the contact to NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 50,000.

There is a SVC 4WD light on the dash. Upon reviewing the user manual, the SVC 4WD light is not referenced in the manual at all. There is apparently no maintenance or service intervals required for the user (owner). I took the Jeep to the Chrysler Jeep Dealer in Somerset KY, and learned it has a DTC C14A7-97 PTU issue. It appears the manufacturer is aware of the issue as there were previous recalls specific to the 2014 - 2017 Jeeps with a faulty PTU assembly. However, only certain VIN numbers were included. The issue is according to previous posts regarding the SVC 4WD light, as a chronic Chrysler issue indicating the PTU fails to engage with the transmission (hence the light) and the Cherokee could lose all power while being driven. Also, failure to engage could keep the vehicle from being put into park when stationary allowing the vehicle to roll away. The problem was between 2014 and 2017 Jeeps. From my perspective, I am totally blown away my particular 2016 VIN was not included in the recall when 17 models were still having the same issue. None the less, Jeep Chrysler said they issued a Star Online Publication on June 11, 2020. The publication indicates for the technician to uninstall the PTU assemble including the actuator, determine if there is debris or damage found in the PTU. Resolution, if no debris or damage found, replace the actuator and reinstall the original PTU. This indicates to me, they are aware they have at least an issue with the actuator. If there is debris, replace both the actuator and the PTU. The dealer tells me depending on the problem, this can run up to 2000 dollars out of pocket to the owner, however the owner can submit receipts for reimbursement. If it is indeed a Jeep safety issue relating to the PTU, why is the customer out of pocket on it? Again there is no interval of maintenance required on the owner, so why isn't Jeep taking care of it? Ali, Customer Care Rep explained to me you control. Can you help? TY