2016 JEEP CHEROKEE Complaints

So I was driving to work one morning and I pulled into the parking lot, put my car in park and a few mins after I get a message/ alert on my dash saying “service shifter”…. Indicating It’s the p1c86-1D, an electrical issue with the shifter display circuit. I took it to the dealership I bought it from (Della Chevrolet) they did a diagnosis. They said I needed to replace the whole shifter and if I did I’d have to pay over $1000 for them to do it and it wouldn’t be covered if it went out again because the car isn’t a Chevy… but long story short they told me that at any time my shifter can stop working.. an no got into park or drive etc… I’m not trying to be stuck there Also another electrical is when I got my car and when I stopped at lights my car would shut off for the eco friendly mode.. then one day it jsut stopped and I had one day where it tripped out… where it worked then didn’t. Also, when I’m driving, and I think it’s when I accelerate and when going a steady speed the car jerks randomly. Like jerks forwards

The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the message “4WD not Accessible” was displayed. While reversing out of the driveway, the light turned off and on. While driving at 25 MPH, the 4WD warning light illuminated. The contact called the local dealer, who confirmed that the power transfer unit (PTU) might be damaged and had disengaged the transmission and differential, resulting in a loss of drive power or a loss of parking functionality. The dealer determined that parts were not available and were under back order until January 2026 or possibly later. The vehicle was not repaired. The contact had obtained a loaner vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

THERE IS A WHINING NOISE WHEN I AM DRIVING DOWN THE ROAD FOR ANYWHERE BETWEEN 3-6 MINUTES USUALLY THEN IT STOPS. THEN MAINLY WHEN I START AFTER A STOP IT START UP AGAIN. ONCE IN A WHILE IT WILL JUST START WHINING AT ANY SPPED. I TOOK IT IN TO GET SERVICED AS MY SRV4WHDRV LIGHT CAME ON. DEALERSHIP WHERE I BOUGHT THE 2016 CHEROKEE LATITUDE IN SEPT. 2015 TOLD ME I NEED A PTU UNIT. COST OF ABOUT $3500.00. ISSUE IS THEY TOLD ME THEY HAVE HAD ONE ON ORDER SINCE APRIL 2025 FOR ANOTHER CUSTOMER AND PART IS STILL ON BACK ORDER. I LOOKED ON JEEP/MOPAR FORUMS AND THIS SEEMS TO BE A VERY COMMON ISSUE. ARE THERE NO RECALLS ON IT. NOISE STARTED ROUGHLY IN JULY OF 2025, AND WHILE GETTING OIL CHANGED AT DEALERSHIP I SPOKE TO SERVICE REP AND HE SAID THERE SHOULD BE NO ISSUES DRIVING IT AROUND 63000 MILES. NOW THAT THE LIGHT CAME ON--68000 MILES--I WANTED TO GET IT LOOKED AT. SERVICE PERSON ADVISED ME TO TRADE IT IN FOR ANOTHER VEHICLE. i DO NOT WANT TO TRADE IT IN. PLEASE ADVISE ON AVAILABILTY OF GETTING RELACEMENT PART OR WHERE TO BEGIN TO FIND ONE. i LIKE MY JEEP IT HAS BEEN A DEPENDABLE VEHICLE, BUT WITH THE COMMON OCCURANCE I SAW ON THE FORUMS QUESTIONS ARE STARTING TO RISE ON THE DEPENDABILITY. PLEASE ADIVSE/RESPOND ON ANYTHING YOU CAN OR IF THERE WILL BE A RECALL COMING OUT FOR THIS ISSUE. THANK YOU [XXX] email- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission now won’t go into gear and is making a rattling noise when the vehicle gets turned on.

My Jeep has had 3 PTU replaced in its life, the third one has failed and I'm now left either putting in a 4th or junking it, either way I take a loss. The 2nd PTU failed over a long period of time, the 3rd PTU failed a week past my 1 year warranty coverage and it did so abruptly. I have written in before regarding this vehicle but I write again due to the danger of this failure. The PTU rattled, grinded before seizing all tires and motion. I was lucky by myself and my child wasn't present and that I wasn't on the interstate (had gotten off moments before it failed) and in a quiet neighborhood. I lost all momentum forward even giving it gas. Had I stopped abruptly on 380, going 60 mph... I would have rolled the vehicle or another would have rear ended me and I might not be here today. When my father and brother arrived on the scene we had to push it while I laid on the gas to unlock the wheels and then delicately maneuver it closer to the curb. The grinding occurs in both neutral and drive. There were no warning lights, no prior indication of failure. Insurance doesn't cover this because I wasn't in an accident either time, there are no warranties left, I still owe on my vehicle and repairs will cost more than the vehicle is worth. I was quoted $9,000 to have it replaced plus no ETA on when they could get the part in. Not only can I not afford to replace at that cost vs vehicle value, I wouldn't have mode of transportation for who knows how long. I missed the original manufactures recall by months, yet my vehicle has had more PTU's than one should ever have. If I could get a message back regarding this situation, ASAP that would be great.

Axle, driveshaft, and differential concern. The 4x4 warning light came on the dash and the four-wheel-drive system stopped functioning properly. Dealer diagnosed a failing PTU (Power Transfer Unit) and recommended installing an SOP PTU unit. Symptoms included grinding, vibration, and inconsistent 4x4 engagement, creating a safety concern during normal driving. Mileage at time of replacement (lights on dash 500 miles prior) : 49,536. Total repair cost: $2,416

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the parking brake independently activated. In addition, the contact stated that the failure had occurred twice. The contact stated that during the second failure, the parking brake independently activated, and the parking brake seized. The vehicle was towed to an independent mechanic, where it was diagnosed with a parking brake module failure. The contact was informed of water intrusion and that the parking brake module was destroyed. The contact was informed that the parking brake module and the rear brakes needed to be replaced. The vehicle was repaired. In addition, the contact stated that while the vehicle was parked, the contact noticed that the rear seats and tailgate area were wet with water. The contact stated that the two reservoirs in the rear of the vehicle were almost filled with rainwater. The vehicle was taken to the independent mechanic. The contact had not been informed of the diagnostic result. In addition, the contact stated that the vehicle was previously taken to an independent mechanic because the sunroof assembly was fractured. The vehicle was repaired; however, the failure reoccurred. The contact was not sure of where the rainwater was entering the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Driving on freeway October of 2025 and PTU failed causing loss of power and electronic emergency brake engagement. There were no previous indications or warnings with vehicle prior to total loss of propulsion. Vehicle is at jeep dealership in Gaylord Michigan not repaired. Fortunate there was shoulder on right I was able to swerve into and stopped without collision as vehicles sped by at high rates of speed. Towed to dealership where purchased, Serra Ford Gaylord Michigan in August 2025, diagnostics revealed PTU failure. Serra Ford advised could not perform warranty repairs as not jeep dealership. Towed to jeep dealership, Snethcamp Jeep Gaylord Michigan, who advised not warrantied in United States as Canadian vehicle. Snethcamp Jeep diagnosed PTU failure. FCA Canada denied claim 94684480 and advised vehicle not registered to Canadian citizen. Chrysler Customer Service US denied claim 94727687 and advised this is a Canadian vehicle. Recall was performed on PTU, recall number 45A, April 24, 2025. Ordered replacement OEM parts through Snethcamp Jeep and was advised 400 units on back order with no replacement parts in stock and wait would be approximately four months.

There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEEP FUEL Pumps. None in any 9 locations. They are on back order throughout the country. Sounds like there is a problem with the 2016 Jeep fuel pump. It needs to be recalled. This is a no brainer; and, not fair to Jeep customers that this issue wasn't made public and that the company didn't make a RECALL on THIS PUMP. There is a waiting lists for these pumps won't start distributing them till December. Please help with this matter.

The car had been showing a message to service the 4-wheel drive. We took it to a Mechanic and they told me that there was a Code: C14A7-97 pointing to the Power Transfer Unit (PTU). Incident: While accelerating, the vehicle momentarily would loose power to abruptly regain it, providing a very unstable ride. Recently when it went into a "sleep mode" stopped at the red light at a busy intersection, when the light changed to green the engine was unresponsive when I accelerated and the car wasn't moving at all, and the engine wouldn't "wake up" either. I had to turn off the engine and turn it back on, before the car sluggishly started to move, and then again abruptly accelerated.