2020 JEEP GLADIATOR Complaints

While driving the drivers side sun visor attachment failed and the visor fell down in my field of view on a 2 lane highway and would not stay up. The road was smooth and there was no jarring that caused it to fall down at that time. Looking at the design, it appears to be a plastic part that failed at a reduced area so just a poor design. Suspect it affects most of the Jeep Gladiators and wranglers.

I was driving on the highway going 80mph in 6th gear and my wife smelled something then the gears started grinding I put it in neutral as I was slowing down I was trying to get to the exit which was about 1/4 mile away so I put the truck in 4th and thats when the transmission exploded sending fire and transmission parts on the highway. I saw flames come out from under the vehicle and from the engine compartment, I told my wife to get out and we got everything that we could grab and within 5 minutes the Jeep was engulfed in flames

The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that the vehicle failed to shift into the intended gear. The contact stated he heard an abnormal clucking sound and smelled a burning odor throughout the vehicle. The contact veered the vehicle off the road and notified a towing company. The vehicle was towed to the residence and then towed to the dealer where it was diagnosed that pressure plate and clutch assembly had failed and needed to be replaced. The contact stated that he was then informed that the VIN was included in NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact was advised by the dealer to purchase an after-market part to repair the vehicle then seek reimbursement. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

After only 19,000 miles driven the left and right side rear seat belts ripped. This is a 3rd car and not driven often. Both belts ripped from inside the recoil device. It is possible they broke previously and I only discovered it recently when putting my kids in the car.

I recently purchased my Jeep Gladiator and the steering is extremely loose and if feels out of control while driving. I contacted my local dealership and they refused to help and told me to call Chrysler corporate. I contacted Chrysler and they rejected my claim and refused to help. The dealership told me there was [XXX] that states the steering gear box was aluminum and was recommended to be replaced with a different style. This vehicle I just purchased has not be changed and is a safety issue due to loose steering and at high speeds the vehicle feels out of control and dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The visor on the driver's side, while driving and moving from the front position to the side to cover the driver's side window, fell out and was hanging over the steering wheel while again driving. It was very startling while driving and could have led to an accident due to blocking the driver vision while dangling. As I was unable to pull over, I was able to push it back into the left side frame and lock it back into the right side visor holder all while still having to drive. I had the visor fixed under original warranty. Just last week, the same thing happened on the passenger side. Since I was out of initial warranty and although I have extended warranty, I searched the problem to see if there was an online solution. Apparently, it is a known issue with the Jeep and while I was picking up my vehicle from the second repair of the same type issue, another Jeep was being processed in for the same visor repair. The repair was completed at Community Motors, LLC, 500 Westin Oaks Dr., Hammond, La. 70403. Phone: 985-345-0401 Although nothing happened to me, the fact that the initial visor broke while in the process of driving on the interstate and startled me and impeded my vision, an accident could have occurred.

For the 2nd time, the latches that secure the soft top have failed to keep the soft top secured to the vehicle. Once in 2020 and now in 2023. MPH in 2023 was 65 and with 21000 miles on it.

My Jeep Gladiator has had the "death wobbles" three different times now. It has been "repaired" by Jeep only to have the issue return a month or two later. The 2nd repair was done more extensively than just a dampener replacement. There is a class action lawsuit on this issue. But the new repair does not solve the problem! My truck has never been modified. It is original.

While driving several warnings lights illuminate: traction control, ABS, air bad, service 4 wd, and brake. When this happens power steering is lost making it extremely hard to steer the car. The brakes are automatically engaged and occasionally the windshield wiper turns on. This causes a risk not only to myself and passengers but anyone driving near me as I can no longer steer with ease and the brakes lock up. My Gladiator has been at the Jeep dealer for 10 weeks while they try to solve the problem. They replaced the ABS module but that didn't solve the issue. I'm told that its electrical and whatever it is will harm several systems. My wife's 2018 Jeep Wrangler JL has the exact same issues. She has a very hard time controlling it due to no power steering.