2020 JEEP GLADIATOR Complaints

Ever since my Jeep Gladiator had recall 21V-028 performed my reverse lights and reverse camera do not work. Harr Dodge of Worcester Ma did the recall. I now can not get a Ma state inspection sticker because these lights do not work. I took the Jeep to another dealer to repair but they refused. No problems with the vehicle before the recall was done.

Driving at speeds between 55-75 mph, when the gladiator hits a bump in the road (most commonly a straight bridge gap) the entire front end shakes uncontrollably. When speeding up the shake gets worse. The only remedy is to drop the speed 7-10 mph to stop the shaking. The jeep has been taking in and the steering dampener was replaced, the problem started again about 1 year later. It seems to be worse when the temperature is below 40 degrees.

I am getting a "service shifter" error and then my power steering goes out and the vehicle goes into "limp mode" This has happened at 70mph on the highway causing me to almost lose control of the vehicle around turns and slow down to an unsafe speed. I have taken it to multiple dealers that could not duplicate the issue but could see codes in the system. The vehicle is once again in the shop now and they are trying to blame everything but the Jeep itself. I know a few other Gladiator owners this has happened to.

First, my secondary battery died 1.5 yrs into ownership and completely disabled my vehicle at a stop light, which left me nearly getting slammed into multiple times from the rear at an extremely busy intersection. There was no warning that the battery was failing — no “idiot light” — and a fire truck had to assist in getting me to safety. I was stranded for 3.5 hrs awaiting a tow to the dealership, who kept it for a week before it was replaced. Secondly, I have had no less than 5 terrifying “death wobble” incidents to date with the truck when traveling on the freeway at high speeds of 65 - 75 mph. My truck is stock from the factory with no modifications to suspension, tires, or anything, so this should NOT be happening. I stopped by a local dealership and was told that I would need the Fox steering dampener to fix this but no one seems to be able to asses my truck to rectify and replace it without forcing me to leave it for days or even a week or more, which I cannot do since I’m in outside sales and this is my work truck. As per your website, I have discovered an existing recall on this same issue for the 2018 - 2019 Jeep Wrangler. Apparently, Jeep has carried forward this issue to their new Gladiators. This is an VERY DANGEROUS defect. This appears to have generated 91 reports as per this article: https://pickuptrucktalk.com/2020/08/jeep-addresses-gladiator-wrangler-steering-issue/ It is also addressed in this article: https://www.motorbiscuit.com/the-2020-jeep-gladiator-has-a-major-steering-problem/ Lastly, I am on my second “head” or “stereo deck” and am still having multiple issues with the interface, which causes a random variety of heat/AC, lighting, stereo, phone, maps and auto start comfort settings (no heated steering or seat) and more. Local Jeep dealerships pretend to not know of any issues with a claim that there are no active recalls. I find this response appalling. I appeal to you for assistance for my safety. Thank you.

Driving at highway speeds vehicle is almost uncontrollable. Has dead spots in the steering. When you hit a bump it is super hard to control. Have to slow down most of the time to keep from veering into other lanes. Now it makes a horrible popping sound. Hate driving thus thing

The visors come out of their sockets which result in blocking one's vision and making the visor not only useless but a safety issue. It bugs me that there are all kind of YouTube videos about how to fix this and they say that getting the Jeep replacement kit results in the same thing happening. I don't understand why Jeep has not fixed an obvious problem and issued a recall. We certainly did nothing to cause the visors to come out of their sockets. This is obvious and doesn't require that it be confirmed by a dealer. There is no warning when the visor will initially break and no warning when it can fall down and block your view. The normal road vibrations are enough to cause it to fall out.

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving approximately 65 MPH, the front end of the vehicle suddenly experienced severe shaking and vibration. The contact indicated that the failure occurred immediately after driving onto a bridge. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was also notified of the failure. The failure mileage was 24,000.

Constant issue with what is commonly known as death wobble. Dealer will not fix. Nearly uncontrollable when hitting uneven bumps. Have to slow down well below traffic speed to get it to stop.

2020 JEEP GLADIATOR. CONSUMER WRITES IN REGARDS TO AN ISSUE WITH THE REAR LEFT AXLE. THE CONSUMER STATED THE VEHICLE MADE A CLUNKY NOISE. MULTIPLE REPAIR ATTEMPTS WERE MADE AND DID NOT CORRECT THE ISSUE. THE LAST REPAIR ATTEMPT WAS TO REPLACE THE DIFFERENTIAL, BUT THE PART WAS UNAVAILBLE WITH NO POSSIBLE ETA INFORMATION.

While exiting the vehicle from the front passenger door, I put my left hand on the door frame to close the front door. Simultaneously, the passenger in the rear passenger side exited the vehicle and closed the door. One of my fingers got caught between the door frame and the door and severed part of my my finger off. While I understand closing the door on my hand is not Jeeps fault, the normal result of closing the door on a finger is not instant amputation! I used a stick to see if I could replicate the results, and 100% of the time the door snapped the stick when placed above the door hinge. If that had been a childs hand, it would have cut it clean off.