2011 JEEP GRAND CHEROKEE Complaints

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that on multiple occasions the vehicle would not start while pressing the START/STOP button. The contact indicated that the failure was corrected while tapping the TIPM and then pressing the START button. The vehicle was taken to the local dealer who was unable to duplicate the failure and no issues were found. The contact indicated that on several occasions the vehicle stalled without warning. On one occasion the vehicle lost motive power while entering an intersection. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 104,941.

When you turn a corner the engine shuts off. All the electronics still work (like radio, and lights) but you have no power stearing it is manual. You have to coast to the side of the road and put the truck in park and restart it. This has been recalled and fixed a few times and it is still happening and Jeep will not do anything to fix the problem. They want to duplicate the issue but you can not. This happens whenever it wants to - there is no rhyme or reason why it happens and you cannot duplicate it. I've taken notes every time it happens, (gas gage at where, weather, time of day, where I was going, how long I drove the truck) nothing matters, it just happens when it happens. So far now it is happening at least 1 time a month since December 2021. And I have called Jeep every time and reported the incident. I have a case number but they will not fix it or send out a new recall.

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated he had experienced the vehicle stalling. Parts distribution disconnect. The failure mileage was unknown.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at 5 MPH and making a right turn, the vehicle stalled. The Forward Collision Warning light illuminated. The contact veered to the side of the road and parked the vehicle. The contact was able to restart the vehicle and continued to drive. The contact became aware of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to the dealer for the recall repair and the dealer replaced the fuel pump relay; however, the failure recurred six months later. The vehicle was taken back to the dealer where it was diagnosed that the Total Integration Power Module (TIPM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to follow up with the dealer. The failure mileage was approximately 150,000.

Recall 14V5300 - replacing fuel pump relay to prevent vehicle not starting and stalling was performed in November 2021. It has not solved the problem. Th Grand Cherokee still does the same thing. I replaced the relay that was replaced in the recall. No help. Chrysler Corp. did not fix the problem. A new recall needs to happen. This Grand Cherokee has stalled slowing down to come to a stop and when slowing down to turn at an intersection. This is very dangerous. It could cause an accident at the intersection. This recall needs to be revisited or a new recall needs to happen to solve this problem. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while his wife was driving 55 MPH, the vehicle stalled and veered to the left; However, she was able to safely guide the vehicle to the side of the road. The vehicle would not start. The contact stated that his wife did not notice any warning lights. The contact had the vehicle towed to his residence and later had it towed to a local dealer. The dealer diagnosed the vehicle with needing the alternator and battery to be replaced. The vehicle was repaired but the failure recurred and the vehicle became undrivable. The manufacturer had been informed of the failure. The failure mileage was approximately 170,000.

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS

I was leaving home from work and my car started perfectly fine and I drove like 50ft and the car completely shut down. I tried to jump it car to car but it was draining the other car batteries so I got a tow truck to come out and it jumped the car enough to get it in neutral and then it cut off. I changed the battery and alternator and It cuts on them after about 5-10 min it completely cuts off and won’t turn back on again. Lights on the dashboard pop up too before it cuts off.

Battery light came on then went off so I thought maybe it was all the rain we had? When locking my car I noticed the horn was very low. I replaced my battery last year so I knew that was good. When I tried to start I got nothing! Tried jumping without any luck. Had it towed to my mechanic who could smell the burning parts. Changed the battery, alternator and is now changing the computer. Not only has this been very expensive to fix but the thought of it just happening while I was driving still is on my mind! Not much of a warning! I am just lucky the whole car didn't go up in flames!

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH and making a turn, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact shifted into neutral, pressed the START/STOP button, and the vehicle restarted. The vehicle was taken to the dealer several times however, the dealer informed the contact that they were unable to duplicate the failure. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) and the recall repair was performed; however, the failure reoccurred a week later. The vehicle was taken back to the dealer who informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 65,000. Parts distribution disconnect.