2019 JEEP GRAND CHEROKEE Complaints

The uconnect touchscreen had bubbling in upper left corner within the first year of being brand new. I didn't know at that time that it would lead to complete failure of the uconnect system which includes: the handsfree safety controls on steering wheel not functioning so no handsfree phone calls or messaging etc, black and unresponsive touchscreen, no navigation because screen and sound doesn't work, no function in usb ports connected to uconnect system, no audible alerts (or any sounds) from speakers for collision warning or radio etc just ZERO sounds, no back up camera because the screen doesn't work, no uconnectivity from mirror in case of collision. OH AND THE MYSTERIOUS GLOBS OF CLEAR ADHESIVE GLUE DRIPPING BELOW THE SCREEN more specifically dripping below the control knobs that are below the screen right into my center compartment where the USB ports are located! This is a known issue caused by a manufacturing defect with the glue used by Jeep to bond the layers of the screen. it should absolutely be a recall covered by Jeep! My warranty has expired so no luck for me unless uconnect covers it. Fingers. crossed on that. I checked fuses all good, did a soft reset that brought back charging ability in usb ports and the screen turned a dark blue instead of black but wtill no function, and did a hard reset by disconnecting my battery cable for 1/2 hr. Nothing worked. I was told it would cost over $2000 not including labor if the uconnect system needs to be replaced. My jeep only has 12500 miles on it. Its keep in a carport with a cover and very well maintanined. This is absolutley a safety issue! So dissapointed as this will potentially be the 2nd expensive issue with my jeep coming out of the pocket with such low mileage. Still waiting on reimbursment from last recall 94B which still has no remedy available and therefore cant get approved for reimbursment. That was over $3k to fix! Please take better care of your loyal customers Jeep!

The paint on the roof bubbling, chipping and peeling and visable corrosion on the roof. The paint started peeling two weeks ago.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds and attempting to slow down, the brake pedal was depressed, and the brakes made a screeching sound with the message “Service ABS Soon” displayed. The vehicle was not repaired. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that during rainy weather, the vehicle failed to properly come to a complete stop or remain idling as intended. The ABS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Transmission is failing due to recall. Car won’t go into park or reverse. Problem has been confirmed by dealer. Lights appeared saying unable to go into gear need to park to shift to gears. Which isn’t an option. Car unsafe as it won’t go into park causing potential rollaway and no longer reverse. Unable to shut car off due to not being able to go into park. Recall no answers for, and transmissions aren’t available.

I got into our car one day and the passenger seat headrest active headrest had deployed. We were not in any type of accident or anything to cause this. After looking online on how to fix it, it seems that it is a common problem based on different group forums and videos. Our car is a 2019 and it seems this is a known issue to the vehicle for the model years prior. We are unable to get it back into place. We will need to replace the headrest which is over $600 and there was no reason it even should have deployed.

I am writing to express my serious concern and request immediate goodwill assistance regarding my 2019 Jeep Grand Cherokee High Altitude . This vehicle has suffered a head gasket failure at just over 100,000 miles and has been diagnosed by the dealership as a cost for myself to fix head gasket and recommended a full engine replacement. I have been a loyal Jeep customer since I was 16 years old. I previously owned a 2008 and a 2010 Grand Cherokee and have always supported the brand. In May 2022, after saving up my hard-earned money, I purchased this 2019 Grand Cherokee High Altitude for over $55,000. The monthly payments are significant, but I chose this vehicle because I believed in the Jeep name and expected quality, performance, and long-term reliability. Unfortunately, this vehicle has been anything but that. In just over two years, it has become a complete money pit. I’ve already had to replace the water pump at 50,000 miles, the radiator at 80,000 miles, and now—at 102,000 miles—the head gasket has blown. These are major repairs that should not be happening on a vehicle that is so well maintained and primarily driven on the highway. I treat this vehicle like my own child, staying on top of all maintenance—fluids, filters, routine checks, and oil changes every 5,000 miles. I’ve also had to pay out of pocket for three separate rental vehicles in the last 18 months due to these recurring issues. This vehicle has not only been unreliable but has also disrupted my ability to work. I drive for a living, commuting between multiple job sites, and I chose this vehicle for its sharp look and supposed quality. Instead, it has caused me immense stress and financial strain. Adding to my frustration is the fact that I had a 7-year/100,000-mile warranty and was not notified that it was about to expire. Had I been properly informed, I would have explored my options before this latest major failure. It's clear that the 3.6L engine has a pattern of issu

My 2019 Jeep grand Cherokee currently has a blown head gasket. I have the 3.6 engine and I am finding out that this is a common issue for this engine. I have taken my car to the dealer and they have confirmed that it is a blown head gasket. Once you start the vehicle, it has a rough idle and smoke comes out of the tailpipe. Before I took the car to the dealer, I took it to a mechanic shop because the engine light came on and it was having the same issues as listed above, they had said there were misfires. I have regularly maintained my vehicle. This is a huge safety risk. Actions needs to be taken by Jeep to make this right, this is a very common issue that Jeep Grand Cherokee vehicles are seeing.

My vehicle was one that was showing symptoms of the current recall. It was still under investigation for recall at the time. That was in February, I have not been able to drive the vehicle due to the brake lights illuminating and never giving correct readings to other drivers. With small kids I do not want to cause a crash. There is still no solution or remedy for the recall while I have a car I cannot drive for 5-6 months. I cannot afford to just buy another vehicle. I have had to replace the battery due to the brake lights draining both batteries (there are two).