2011 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKES BECAME INOPERABLE AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BRAKE BOOSTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

THIS PAST JULY, ON AN EXTREMELY HOT AFTERNOON, WHILE DRIVING ON THE HIGHWAY, I NOTICED THAT THE LEATHER COVERING ON THE DASHBOARD FROM WINDOW TO GLOVE BOX WAS LIFTING AND WRINKLING BEFORE MY EYES. UNDER THIS AREA OF THE DASH ARE AIRBAGS. I PULLED OFF THE HIGHWAY AND RELAYED THIS INFORMATION TO A MECHANIC FRIEND, HE FELT THAT I'D BE ABLE TO CONTINUE DRIVING SAFELY UNTIL I REACHED MY DESTINATION, BUT SHOULD IMMEDIATELY CALL MY JEEP DEALERSHIP ONCE I ARRIVED. I HAVE SINCE SPOKEN WITH MY DEALERSHIP AND CHRYSLER SEVERAL TIMES AND THEY KEEP TELLING ME IT'S A COSMETIC DEFECT AND THE DASH JUST WASN'T GLUED PROPERLY WHEN MANUFACTURED. I HAVE BEEN TOLD THEY WILL REPAIR IT AT A DISCOUNTED PRICE OF $500 BECAUSE MY CAR IS OVER THE WARRANTY. I AM EXTREMELY CONCERNED THAT MY IN-DASH AIRBAGS MAY DEPLOY AT ANYTIME AND DON'T FEEL THIS REPAIR SHOULD BE AT MY EXPENSE, ESPECIALLY WITH THE MOST RECENT RECALLS BUT CAN'T GET ANYONE AT CHRYSLER TO TAKE THIS SERIOUSLY. IS THERE ANY INFORMATION SUPPORTING MY CONCERN? *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

RECALL P54/NHTSA 14V-530 MY JEEP HAS STALLED 5 TIMES IN A YEAR. CALLED CHRYSLER ABOUT THIS RECALL AND THEY DO NOT HAVE THE PARTS TO FIX IT. TOOK IT TO THE DEALER AND WAS TOLD THE SAME THING. I ASK BOTH OF THEM, WHAT IF IT STALLS AND I AM IN A CRASH. THERE RESPONDS WAS THAT THEY HOPE THAT DOESN'T HAPPEN. MY QUESTION IS WHAT CAN I DO ABOUT THIS SITUATION? THANK YOU *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN THE JEEP GRAND CHEROKEE VEHICLE IS EXITING THE FREEWAY OR WHEN COASTING WITH NO PRESSURE ON THE ACCELERATOR, THE VEHICLE STALLS. ENGINE POWER IS LOST, POWER STEERING IS LOST, AND POWER BRAKING IS LOST LEADING TO A SIGNIFICANT INABILITY TO CONTROL THE VEHICLE. THE VEHICLE IS UNABLE TO RESTART UNTIL IT COMES TO A COMPLETE STOP IN THE ROADWAY AND IS PUT INTO PARK. THIS ISSUE HAS OCCURRED ON FOUR SEPARATE OCCASIONS BEFORE CHRYSLER EVEN ISSUED A RECALL. CHRYSLER HAS NOW NOTIFIED ME BY MAIL OF A RECALL FOR THE FUEL RELAY WHICH COULD CAUSE A STALL AND CRASH AND HAS RECOMMENDED I TAKE THE CAR TO A DEALER FOR REPAIR. AFTER TAKING THE CAR TO THE DEALER, THE DEALER HAS STATED THAT NO PROBLEM CAN BE FOUND AND THEY CANNOT RECREATE THE ISSUE. THE JEEP DEALER HAS NO EVIDENCE SHOWING THEM THAT THE PROBLEM IS OCCURRING AS A RESULT OF THE FUEL RELAY EVEN WITH THE RECALL IN EFFECT. THE DEALER HAS ADVISED ME TO PICK UP THE CAR AND WAIT UNTIL PARTS ARE AVAILABLE TO FIX THE RECALLED PART. THIS MEANS THEY HAVE ADVISED ME TO DRIVE THE CAR WITH THIS POTENTIALLY FATAL FLAW. THIS IS AS OF NOVEMBER 18TH, 2014. CHRYSLER'S RECALL DEPARTMENT HAS ADVISED BY PHONE I DRIVE THE CAR TO ANOTHER JEEP DEALERSHIP TO SEE IF ANOTHER SERVICE DEPARTMENT CAN DIAGNOSE THE ISSUE. THIS RECOMMENDATION PUTS MYSELF AND THE PUBLIC AT RISK OF SERIOUS INJURY OR DEATH. THERE HAS BEEN NO TEMPORARY REPAIR SUGGESTED OR A DATE WHEN A PERMANENT FUEL RELAY REPLACEMENT PART WILL BE AVAILABLE. NO ALTERNATIVE TRANSPORTATION HAS BEEN PROVIDED OR OFFERED. I AM WITHOUT A MEANS OF TRANSPORTATION WHILE MY VEHICLES IS NOT FUNCTIONING DUE TO SAFETY REASONS. *TR

MY CAR WOULD NOT START, IT ONLY CRANKS UP, BUT IT IS NOT DRIVABLE AND I WILL NOT PUT MY LIFE AT RISK FOR OPERATING A DEFECTED VEHICLE ON THE HIGHWAY, WHEN IT COULD STALL AND RESULT IN A CAR CRASH. MY SAFETY IS NOT GUARANTEED AT THIS TIME. LAST FRIDAY MORNING, MY VEHICLE WAS TOWED TO THE CLOSEST DEALERSHIP TO BE SERVICE AND PARTS ARE NOT AVAILABLE. CHRYSLER HAS NOT PROVIDED REPAIR PARTS (THE INTERNAL PUMP RELAY) TO THE DEALERSHIPS IN THE AREA AND THERE IS NO EXPECTED TIME OF WHEN THESE PARTS WILL BECOME AVAILABLE. THE DEALERSHIP WILL NOT PROVIDE ME WITH A LOANER OR PAY FOR A RENTAL CAR, WHILE MY CAR IS BEING REPAIRED. CHRYSLER IS NOT BEING HELPFUL IS REMEDYING THE SITUATION AT HAND. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V53O00 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.