2011 JEEP GRAND CHEROKEE Complaints

BOUGHT THIS VEHICLE IN JUNE 2014 WITH 36,700 MILES ON IT FROM SOMERSET JEEP IN SOMERSET MA. 1ST ISSUE WAS CAR WAS HAVING TROUBLE STARTING. TAKEN TO QUIRK JEEP IN MARSHFIELD MA ON SEPTEMBER 5TH ISSUE WAS FUEL PUMP CIRCUIT DOES NOT POWER UP IN TIPM INSTALLED RELAY HARNESS AND FUSE STARTS FINE NOW. COST IS $375.68, WHICH I HAD TO PUT ON MY CREDIT CARD. 2. CAR STARTS SMOKING, WHICH TERRIFIES ME AND MY 7 YEAR OLD SON FOR FEAR OF THE JEEP BLOWING UP OR CATCHING ON FIRE! SO I HAVE TO HAVE IT TOWED TO QUIRK BY AAA ON THURSDAY OCTOBER 16TH. THEY TELL ME THAT IT IS A PROBLEM WITH THE MODULE IN THE FAN. THE WHOLE FAN HAS TO BE REPLACE FOR $1000.00. DON'T GET CAR BACK TIL MONDAY NIGHT OCTOBER 20TH. IT ISN'T COVERED UNDER WARRANTY AND I CAN'T GET A RENTAL CAR UNLESS I PAY FOR IT. I CAN?T WORK OR DO ANYTHING! QUIRK GAVE ME A BREAK AND ONLY CHARGED ME $400.00 BUT THAT IS STILL A LOT OF MONEY FOR A SINGLE MOM WHO WAS WITHOUT HER CAR FOR ?4 DAYS. 3. WEDNESDAY OCTOBER 22ND MY CHECK ENGINE LIGHT COMES ON. THE ISSUE IS EVAP LEAK, STAR CASE OPEN FOR FUEL FILLER TUBE. ORDERED FILLER TUBE AS NOT IN STOCK. QUIRK SAYS THEY WILL HELP OUT AGAIN A LITTLE, BUT CHARGE IS GOING TO BE AROUND $400.00 BUT WON'T KNOW UNTIL IT GETS FIXED SOMETIME NEXT WEEK AND IT TAKES ABOUT 2 HOURS FOR REPAIR. MORE TIME LOST FROM WORK. 4. NOVEMBER 16TH---CAR WILL NOT START. IT WILL NOT TURN OVER OR MAKE ANY NOISE. TRIPLE A CAME OUT TO THE HOUSE, GOT IT STARTED ONCE AND THEN IT SHUT OFF AND WOULD NOT START AGAIN. AAA GUY SAID IT IS NOT THE BATTERY. CAR BEING TOWED TO QUIRK JEEP RIGHT NOW ON 11 17 14 AT NOON. QUIRK SAYS 'NO IDEA WHEN THEY CAN LOOK AT' MY JEEP! I PAY $434.37 A MONTH FOR MY JEEP LOAN! CAR HAS ABOUT 47,000 MILES ON IT NOW AND I AM TERRIFIED TO DRIVE IT FOR FEAR IT WON'T START! I CAN'T WORK. I HAVE NO MONEY FOR CHRISTMAS! WHAT DO I DO? PLEASE HELP ME! *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CON TACT MENTIONED THAT SEVERAL ATTEMPTS WERE MADE BEFORE THE VEHICLE WOULD START. THE DEALER DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (FUEL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE RECEIVED 3 RECALL NOTICES RELATED TO THE BRAKE BOOSTER, THE TOTALLY INTEGRATED POWER MODULE, AND A SHORT IN THE VISOR LAMP. WE CALLED OUR LOCAL DEALERSHIP AND EACH TIME WE CALLED, THEY TOLD US THEY DID NOT HAVE THE PARTS AND THEY WOULD CALL WHEN THEY DID RECEIVE THEM. THEY STILL HAVE NOT CALLED AND THE FIRST RECALL NOTICE WAS ISSUED MORE THAN 6 MONTHS AGO. *TR

BRAKE BOOSTER RECALL P14 / NHTSA 14V-154. DEALERSHIP: HERB CHAMBERS CHRYSLER OF DANVERS MA. DEALER HAS BEEN UNABLE TO REMEDY THIS WITHIN A REASONABLE TIME (7 MONTHS), AND WE ARE CONCERNED AS THIS IS A LIFE THREATENING RECALL IF THE BRAKE BOOSTER FAILS AGAIN. WE REPLACED THE BRAKE BOOSTER PREVIOUSLY WITH A FAULTY BRAKE BOOSTER IN NOVEMBER 2013, AT THIS SAME DEALERSHIP. WE HAVE BEEN TOLD THERE IS A WAITING LIST AND THERE IS "NOTHING" THAT CAN BE DONE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH BUTTON START WAS NOT FUNCTIONING PROPERLY. THE FAILURE PROGRESSED TO THE POINT THAT THE VEHICLE STALLED SEVERAL TIMES AND ALSO WOULD NOT START. THE CONTACT HAD TO TOW THE VEHICLE SEVERAL TIMES DUE TO THE INTERMITTENT FAILURE. THE FUEL PUMP SENSOR AND THE SERVICE ENGINE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL PUMP, BUT THE FAILURE RECURRED. THE DEALER ALSO RESET THE SENSORS MORE THAN TWICE AND THEY STILL ILLUMINATED. THE DEALER SUGGESTED AN INTERIM FIX OF FILLING THE FUEL HALFWAY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL PROPULSION SYSTEM); HOWEVER, THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT WAS ALSO WAITING FOR TWO OTHER RECALLS TO BE PERFORMED, BUT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 14V39100 (VISIBILITY) AND 14V154000 (SERVICE BRAKES). THE CONTACT WAS WAITING FOR AN APPOINTMENT TO REMEDY ALL THREE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT INDICATED THAT THE KEY FAILED TO TURN IN THE IGNITION AND PREVENTED THE VEHICLE FROM STARTING. THE DEALER WAS NOTIFIED OF THE FAILURE. AFTER INSPECTING THE VEHICLE, THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP AND BRAKE BOOSTER NEEDED TO BE REPLACED. HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WOULD NOT RELEASE THE VEHICLE BACK TO THE CONTACT UNTIL THE MANUFACTURER PROVIDED A REMEDY TO REPAIR BOTH RECALLS DUE TO THE POTENTIAL SAFETY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.