2011 JEEP GRAND CHEROKEE Complaints

CAR DIDN'T START AS IT SHOULD HAVE AFTER PRESSING THE START BUTTON. AFTER SEVERAL TRIES THE CAR EVENTUALLY STARTED UP. I TOOK THE CAR INTO THE DEALERSHIP AND THEY TESTED IT. IT WAS CONFIRMED THAT THE CAR FUEL PUMP SYSTEM IS NOT WORKING CORRECTLY AND IT IS RELATED TO THE RECALL P54. THEY ARE NOT ABLE REPAIR THE CAR DUE TO NATIONWIDE BACKORDER OF THE PART INVOLVED. THEY ARE NOT SURE IF AND WHEN THE PART WILL BECOME AVAILABLE OR WHEN THE RECALL REPAIR ITEMS WILL BE COME AVAILABLE. THEY COULD NOT COMMENT ON THE CAR SAFETY WHILE DRIVING WITH THIS CONDITION. TALKED TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER. THE COMMENT "EVERY CAR IS ACTING DIFFERENTLY AND THEY CAN'T ADVISE IF IT SAFE TO USE THE CAR". NO FURTHER ASSISTANCE WAS AVAILABLE NEITHER WAS ANY FURTHER HELP OFFERED. I'M USING THE CAR FOR TRAVELING AROUND A 3 HOUR RADIUS OF WYOMISSING ON A WEEKLY BASIS. AVERAGE DRIVEN MILES PER YEAR IS 20,000. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) IN NOVEMBER OF 2014. THE MANUFACTURER AND THE DEALER WERE CONTACTED AND THE CONTACT WAS INFORMED THAT PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED DATE FOR WHEN THE PART WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS 32,500.

I WAS DRIVING DOWN A FREEWAY AT 55 MPH WHEN THE CAR SUDDENLY STALLED. THERE IS NO WARNING OTHER THAN THE RPMS HITTING 0. THIS HAS HAPPENED THREE TIMES IN THE PAST MONTH AND IS BECOMING MORE FREQUENT. WHEN THIS HAPPENED I LOST POWER STEERING WHILE CHANGING LANES, LUCKILY TOWARD THE BERM. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND ROLL OFF TO THE SIDE OF THE CROWDED FREEWAY, TO A STOP. I PUT THE CAR IN PARK AND IT STARTED RIGHT BACK UP. I WAS ABLE TO DRIVE THE REST OF THE WAY HOME MAKING SURE I KEPT AN EYE ON MY RPMS TO DETERMINE IF THE CAR HAD STALLED AGAIN. IT HAPPENED A SECOND TIME, BUT I WAS READY THAT TIME AND IN A POSITION TO GET OFF OF THE ROADWAY. THERE IS CURRENTLY A RECALL FOR THE FUEL PUMP RELAY, AND I DID HAVE IT FIXED AT MY OWN COST BEFORE THE RECALL CAME OUT. UNFORTUNATELY, IT WAS FIXED WITH ANOTHER FAULTY PART SINCE THE FIXED ONE HAS NOT BEEN DEVELOPED YET. I BOUGHT JEEP FOR ITS RELIABILITY, SAFETY, AND DEPENDABILITY, BUT I AM VERY AFRAID TO DRIVE MY CAR AT THIS TIME. I ALSO TOW A TRAILER, THAT LUCKILY HAS NOT BEEN CONNECTED WHEN THIS HAPPENED, OR THIS WOULD BE A COMPLETELY DIFFERENT COMPLAINT WITH A MUCH WORSE ENDING. SINCE THERE IS NO ETA ON THE RECALL PART, I AM NOT SURE WHAT I CAN DO. I AM ALMOST TO THE POINT OF BUYING ANOTHER CAR RATHER THAN PICKING UP A RENTAL FOR AN INDEFINITE AMOUNT OF TIME. I LOVE MY JEEP, BUT THIS IS A MUCH MORE SERIOUS ISSUE THAN WE ARE BEING LED TO BELIEVE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM WIRING) AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS CONTINUOUSLY ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS:14V391000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,513. UPDATED 2/24/15*CN UPDATED 5/11/16 *JS UPDATED 09/01/2017*CN

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (BRAKES), NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE DEALER AND THE MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND THEY INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2011 JEEP GRAND CHEROKEE. CONSUMER HAD TO HAVE THE VEHICLE TOWED TO THE DEALER, TO HAVE THE BRAKE BOOSTER REPLACED, WHICH WAS DONE PRIOR TO THE RECALL. THE CONSUMER IS REQUESTING REIMBURSEMENT. *KL THE DEALER FOUND THE BRAKE BOOSTER HAD DETERIORATED. *JB