2015 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE GEAR SHIFTER DOWNSHIFTED BY ITSELF WITHOUT WARNING. THE VEHICLE WAS PULLED OVER AND THE ENGINE WAS RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

IN ADDITION TO THE UNSAFE ELECTRONIC GEAR SHIFTER, WHICH HAS NO ACTUAL FIX, THIS CARE HAS HAD REPEATED PROBLEMS WITH STAGNATION IN SHIFTING GEARS AND IS VERY ROUGH AND UNPREDICTABLE IN ITS SHIFT PATTERN AND ENGINE RPM. WE HAD THIS CAR IN ONCE ALREADY FOR THIS ISSUE AND AFTER A "SOFTWARE" UPDATE THE SHIFTING PROBLEMS HAVE WORSENED. VERY UNHAPPY WITH THE SAFETY IMPLICATIONS OF THIS ENTIRE TRANSMISSION AND SHIFTING SYSTEM.

VEHICLE OFTEN DOES NOT ENGAGE IN GEAR. EVENTUALLY WHEN IT CATCHES GEAR, THE VEHICLE LUNGES CONSIDERABLY IN GEAR FORCING THE CAR TO JERK FORWARD. IT HAPPENS MORE OFTEN WHEN GOING SLOW IN TRAFFIC OR GOING UP AND DOWN HILLS. VERY UNSTABLE IN THESE SITUATIONS. IN ONE SPECIFIC SITUATION IN TRAFFIC, CAR DID NOT CATCH GEAR AND THEN WHEN IT ENGAGED, JERKED FORWARD INTO CAR IN FRONT OF ME.

DROVE CAR TO SHOPPING CENTER NOTICED A OIL SMELL WHEN PARKING. WHEN I RETURNED TO CAR TO LEAVE SHOPPING CENTER I HAD EXTREME DIFFICULTY TURNING STEERING WHEEL. I LIVE VERY CLOSE FROM SHOPPING CENTER AND VERY CAREFULLY WITH EXTREME DIFFICULTY DROVE CAR HOME. I OPENED THE HOOD A NOTICED POWER STEERING FLUID ALL OVER THE ENGINE COMPARTMENT. I HAD THE CAR TOWED TO THE DEALER. CAR HAS 13,000 MILES. I FEEL VERY LUCKY THAT THE OIL DIDN'T CAUSE A FIRE OR THAT THE STEERING LOSE OCCURED WHEN I WAS NOT MOVING DOWN THE HIGHWAY.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE GEAR SHIFTER STICK WAS PLACED IN THE PARK POSITION, THE VEHICLE ROLLED AWAY. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 17,000. PARTS DISTRIBUTION DISCONNECT.

SHIFT LEVER DESIGN DOES NOT PROPERLY ALLOW SELECTION OF GEARS, I.E. PARK VS. REVERSE VS. DRIVE. HAVE EXPERIENCED SITUATIONS WHERE IMPROPER GEAR WAS SELECTED, LEADING TO UNANTICIPATED VEHICLE MOVEMENT. VEHICLE HAS BEEN INADVERTENTLY IN REVERSE, WHEN THOUGHT TO BE IN PARK, BUTTON WAS PUSHED TO STOP ENGINE, BUT KEPT ON RUNNING; STARTED TO EXIT AND VEHICLE ALMOST CRASHED INTO GARAGE DOOR. INDICATOR LIGHTS ARE NOT ALWAYS VISIBLE DUE TO STEERING WHEEL, BLOCKING VIEW OF DASH, AND/OR BRIGHT AMBIENT LIGHT. PROBLEM OF GEAR SELECTION IS ESPECIALLY CRITICAL WHEN MANEUVERING A TRAVEL TRAILER, AS THIS VEHICLE IS OCCASIONALLY USED FOR TOWING, AND HITCHING AND/OR PARKING OF TRAILER IS A BACK AND FORTH PROCESS. HAVE RECALL NOTICE (NO. 16V-240), BUT SUPPOSEDLY THE FIX IS NOT YET AVAILABLE. NEWS REPORTS INDICATE THAT SOLUTION WILL BE TO ADD AUDIBLE WARNINGS? THAT DOESN'T FIX THE PROBLEM; BETTER BE LOUD AND DISTINCTIVE, LIKE "HEY STUPID, YOU'RE NOT IN PARK!". SOLUTION SHOULD BE TO RETURN TO A TRADITIONAL MECHANICAL SHIFTER WITH DEFINITE POSITIONS FOR EACH GEAR. CURRENT ARRANGEMENT IS TOO MUCH LIKE PUSH BUTTONS OR TOUCH SCREEN.

I HAVE HAD 2 INCIDENTS RELATING TO THE VEHICLE NOT PROPERLY ENGAGING IN PARK, DUE TO THE ELECTRONIC SHIFT MECHANISM. IN ONE INSTANCE I EXITED THE VEHICLE ASSUMING IT WAS IN PARK AND THE VEHICLE WAS STILL IN GEAR. THE VEHICLE WAS IN MY DRIVEWAY, ROLLED FORWARD UNTIL STRIKING THE SIDE OF MY HOUSE. THIS CAUSED DAMAGE TO MY HOUSE AS WELL AS THE LEFT FRONT OF THE VEHICLE. IT WAS FORTUNATE THE VEHICLE WAS ANGLED TOWARDS THE HOUSE, OTHERWISE THE VEHICLE WOULD HAVE GONE THROUGH MY BACK YARD INTO ANOTHER PART OF OUR NEIGHBORHOOD. IN THE SECOND INSTANCE THE VEHICLE WAS JUST OUT OF MY GARAGE. AGAIN, I EXITED THE VEHICLE, THINKING IT WAS IN PARK. THE VEHICLE WAS ACTUALLY IN REVERSE. I EXITED THE VEHICLE AND IT STARTED TO ROLL BACK INTO MY GARAGE WITH THE DRIVER SIDE DOOR OPENED. I WAS ABLE TO QUICKLY JUMP BACK INTO THE MOVING VEHICLE AND APPLY THE BRAKES IN TIME TO STOP THE VEHICLE. IF I HAD NOT BEEN ABLE TO DO SO THE VEHICLE WOULD HAVE STRUCK THE SIDE OF MY GARAGE WITH AN OPEN DOOR.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN PARK, IT BEGAN TO REVERSE WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 523.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR RECALL REPAIRS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE SAFETY REMEDY WAS NOT COMPLETED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE COMPONENT FOR THE RECALL WAS NOT GOING TO BE REPAIRED, AND THEY WOULD REPAIR THE VEHICLE TO DISABLE STARTING IF THERE WERE ANY DOORS AJAR. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO FURTHER REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 21,434.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE VEHICLE SHIFTED INTO A LOWER GEAR INDEPENDENTLY. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,600. UPDATED 09/22/16*LJ